Thunderbolt Casino - general discussion

If you want to discuss anything related to Thunderbolt Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Just want to say I'm really disappointed in Thunderbolt Casino. I've been playing there for a few years now and is shocked at how they handled my complaint. If this is how they treat their loyal customers I don't want to be part of them anymore. Think twice before you play at Thunderbolt.

Oh, I'm sorry the casino suddenly stopped responding to your complaint.

Sometimes even such a situation can be solved later. We shall see.

Thank you for sharing your feelings. It sounds like you were satisfied untill now. 🙁

After a year of verifying my account, they took away two withdrawals and the bonus earnings of 109,000 rands, equivalent to 5000 euros.

It's a scam casino

The question is.... Why do they let me sign up and play...

If after all this they reduce my earnings to 0 and restrict me because I am from Spain and not South Africa, my earnings will be reduced to 0 out of 109,000 rands.

It is a bad business, unreliable, false, stealing illusions, for people who may need it even if they are from another country.

It is a setup to deceive, do not trust this casino for your own good

After a year of verifying my account, they took away two withdrawals and the bonus earnings of 109,000 rands, equivalent to 5000 euros.

It's a scam casino

The question is.... Why do they let me sign up and play...

If after all this they reduce my earnings to 0 and restrict me because I am from Spain and not South Africa, my earnings will be reduced to 0 out of 109,000 rands.

It is a bad business, unreliable, false, stealing illusions, for people who may need it even if they are from another country.

It is a setup to deceive, do not trust this casino for your own good

Hey, I saw that you had a complaint about this and you ended up stopping replying in the end. 

However, regarding the bonus, did you know from the beginning that you couldn't take them ? How did you manage to get it in the first place ? What did it take a year to verify ? 

Could you please explain that to me ? 

Yes, Jaro. The funny thing is why do they give me the bonus if I can't withdraw the profits later?

And the verification in progress took a year because they required an email that arrived home in a letter... I don't get many emails... Or a banking stratum that didn't value or screenshots of my banks in my name or photos of the ID or the cards, everything they knew little to verify my account, the case is that 109,000 African rands, which is equivalent to 5000 euros, they took them from the casino, they left me at 0 and two withdrawals of 5000 rands and 500 African rands were cancelled, they excluded me from the winnings for not being from the country after having given me the bonus... Unlocked... And get that amount in profits a sad but true story

These are the screenshots I was able to get

Hello,

I'd say this is poor customer experience indeed. Frankly, some casinos still claim it is not possible to restrict, countries, bonuses or games on the software level which would prevent such situation pretty easily. 🙁

Would you mind responding to the good questions Jaro did ask you earlier? I'd say it is imperative to understand all consequences. Let me repost these questions for you:

"However, regarding the bonus, did you know from the beginning that you couldn't take them ? How did you manage to get it in the first place ?"

Based on the fact that the casino keeps mentioning countries like "South Africa, Namibia, Swaziland, Lesotho, and Mozambic" as excluded from this bonus and associated payout, I'm quite confused at least. How is this information related to Spain? If I'm not mistaken, your ID says ESP. Yet you keep talking about African rands. In any case, have you tried to point this out to the support? I think you should reopen your complaint if this is still possible anyway. Just make sure not to abandon it again, please.

Hi Radka, according to Thunderbol Casino there are some terms and conditions.

However, I was allowed to play through the Bonus, I was allowed to unlock it, and I was allowed to add certain winnings and withdrawals that were cancelled for me.

They won't let me reopen the case at guru casino.

I'm honestly confused by all of this.

At pokerstar, casino 777, I have never had this type of problem.

Well, I thought that going through your old case would help me understand the details.

Sadly, it did not. As far as i can tell, you provided some photos declaring your attempts to pass the verification, which were of poor quality and unreadable. No wonder the casino could not use none of these. After that, you were asked to provide communication between you and the casino to find whether other pictures could be accepted or to find whether another issue blocks the procedure. You responded with some hard-to-understand comment stating that "5200 euros sorry r109,000.21 I can't stop playing European roulette with the maximum rans to triples in slot I don't understand it I've tried it with the documents of the thousand photography and nothing they don't want to pay after taking advantage of the promotion 1 month tried to verify people laugh at me they take me for deluded"

You remined silet afterwards, ignoring the requests to provide the aforementioned communication.

Each time I present similarly concrete question, you fail to answer, don't you think? 🙂

I mean, under such circumstances, it is extremely important to provide meaningful answers. Because if you don't, we won't get much further.

Concentrate on this, please:

Did you know from the beginning that you couldn't take the bonus?

How did you manage to get the bonus in the first place?

Based on the fact that the casino keeps mentioning countries like "South Africa, Namibia, Swaziland, Lesotho, and Mozambic" as excluded from this bonus and associated payout, I'm quite confused at least. How is this information related to Spain?

If I'm not mistaken, your ID says ESP. Yet you keep talking about African rands. In any case, have you tried to point this out to the support?

I'll wait for your next response. 🙏

Hello Radka.

To the question Did you know that you couldn't collect the bonus?

I didn't know that, but if you accept the terms and conditions from the start... I find it strange that they gave me the bonus that I wouldn't actually get any profit value from... I find it strange that I had to unlock it to not be eligible for the profits that I end up accumulating.

To the question how did you get the bonus?

I got it with a promotional code.

To the question how have you related this information to Spain?

Through Google, worldwide, the game website, through the casino registration with my ID and subsequent verification.

To the question... Have you tried to communicate this to support?

I emailed the help desk at thunderbol casino

I would say that I still don't understand what you are trying to say here:

To the question how have you related this information to Spain?

Through Google, worldwide, the game website, through the casino registration with my ID and subsequent verification.

You mentioned countries that cannot take the bonus, but yours and therefore Spain is not among them, so we are trying to find out why you mention those countries at all. Also, the currency you are talking about in Spain is the euro. Are you from an African country that you mention, or how does that relate to what we keep asking you?

Also, when you wrote to the help desk, what did the casino say?

Hello Jaro

They are usually restricted from playing and registering at the casino for being from another country.

What I find strange is that they don't restrict me from playing or from the first bonus, but they do restrict me from winnings.

Regarding African rands as a value... There has always been currency exchange.

And the support stuck to it for good... they took 109,000 African rand from my game, and cancelled two withdrawals because I was not eligible for the bonus winnings after having unlocked it and added a certain profit.

There are other questions that I ask myself about why they use European English on the casino website. Thunderbol casino uses African rands in European English while Spain is restricted to the winnings from a bonus that I have already unlocked, translating everything that the support and the support chat told me word for word after a year of questions in English, I realized that they were not helping me, they were only trying to take away my hope of collecting my 5000 euros.

I'm truly sorry to say that, but it almost seems like you intend to avoid direct answers. 😀

Let's give it another try:

"They are usually restricted from playing and registering at the casino for being from another country."

Which country? Did you come to play from a restricted country? Have you changed IPs in the meantime?

In what currency is your account? In what currency have you deposited, please?

"they took 109,000 African rand from my game, and cancelled two withdrawals because I was not eligible for the bonus winnings after having unlocked it and added a certain profit"

Well, not sure what to make out of it. Remember when we asked you the following?

Did you know from the beginning that you couldn't take the bonus?

How did you manage to get the bonus in the first place?

Honestly, it feels like we reached the line. The ball is on your side if you catch my drift.

Hi Radka

I always ensured that I was from Spain both when registering at the casino and when verifying with my national identification document in the photo for the Thunderbol casino.

The app's currency is African rand, so I assumed that when making withdrawals to my Spanish bank they would automatically exchange the currency.

I did not make a deposit, I got a promotional coupon that I unlocked and then added the winnings from the games.

I didn't know that I wouldn't be able to play the bonus, or that I would unlock it, or that I would get a profit of 109,000 rands that was confiscated from me. Thanks Radka for the understanding.

I tried to look in the casino and it also throws up the currency you mentioned. They also confirmed on live chat that you can deposit in any currency but it will still show up as ZAR/Rands.

If you say you didn't make any deposit, could you show what bonus you played with with some screenshots? It would be good to see what the requirements were because in most cases the maximum cashout applies. Also live chat confirmed it again that no deposit bonuses are subject to this requirement, so obviously that's why you wouldn't be able to withdraw that much money. I also asked them if Spaniards can take the bonuses without any problems and they said yes. Do you also happen to have any conversation between you and the casino?

Furthermore, did the casino not leave you any money and take all of it or did you have some left in your account?

Please let me know.

Hi Jaro

The screenshots I posted on casino guru are all the information I could get.

They left my account at 0

Thanks for your understanding Jaro

It would be good to answer all my questions because without that we will not move on. 

What country are you playing from, where are you currently located?