ForumCasinosThe problem with the casino

The problem with the casino

2 years ago by leszekbuszman
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2592 views 4 replies |
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2 years ago

Hello, I have a problem with the Vulcan Vegas casino, I won a large amount of money, but instead of paying me the winnings, they blocked me what to do

Automatic translation:
leszekbuszman
2 years ago

Hello,

there must be some reason behind it. Vulkan Vegas is a good casino, so I presume that there is some verification running now.

Have you already passed the KYC (know your customer) verification?

More importantly, what statement did you get from the casino, please?

2 years ago

They wrote to me that I broke the rules and that's why they blocked me

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2 years ago

I note that on Sunday I ordered a withdrawal of a smaller amount and I received it normally, and when I ordered a withdrawal of a larger amount, I was blocked

Automatic translation:
leszekbuszman
2 years ago

Well, if you broke the rules, normally, your account may be blocked and associated winnings voided. I do not know the details so you should ask the casino to explain this situation to you if you're not sure what's wrong.


What rule have you violated, please?

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