The problem with the casino

Hello, I have a problem with the Vulcan Vegas casino, I won a large amount of money, but instead of paying me the winnings, they blocked me what to do

Hello,

there must be some reason behind it. Vulkan Vegas is a good casino, so I presume that there is some verification running now.

Have you already passed the KYC (know your customer) verification?

More importantly, what statement did you get from the casino, please?

They wrote to me that I broke the rules and that's why they blocked me

I note that on Sunday I ordered a withdrawal of a smaller amount and I received it normally, and when I ordered a withdrawal of a larger amount, I was blocked

Well, if you broke the rules, normally, your account may be blocked and associated winnings voided. I do not know the details so you should ask the casino to explain this situation to you if you're not sure what's wrong.

What rule have you violated, please?

I clink on a link in one of my games for Hyperspin. The Ad said $2500 for free no restrictions. I downloaded the link and won $11921.45. I went to withdraw it and I got a message that said deposit $50 and then you can withdraw. This is a crypto casino witch I don't realize. So I deposited the $50 then it said it need a $100 deposit, I did that. Then got a message saying I need to deposit $344 more to reach next level then you can withdraw. I contacted support after the first $50. They said after you deposit this you can withdraw. Nope. Support on November 3 also said they see where I came in on a no restriction bonus. That I should have been able to do it. November 3 I was also told by support that the CEO approved a one-time override that I am still waiting on.

I'm afraid you've stumbled upon a scam casino. They usually ask for multiple deposits and offer high bonuses + you win a lot in a relatively short time.

Could you please share the casino's URL with me so I can take a look and tell you right away if it's a scam?

Based on your description, I have a feeling it's 100% scam. 

Where do you find the Casino's URL

The URL is the address of the online casino, actually. It starts with "www," and then usually the name of the casino is written.

Hi everyone, I'm having trouble uploading to the Golden Tiger or Captain Cooks website, or rather, the private casino website. Have any of you had the same problem, or is it just me?

Could someone please return it to me if possible?

Thank you very much

I already replied to you in another thread.

We can keep conversation in one please. 🙂

Thank you.