SupaBet Casino - general discussion (page 3)

May I recommend writing an honest review on trustpilot? Hopefully, others will read it and be warned.

I thought you'd wait for the complaint to reach its conclusion and our team would try to help. The main point is that if the casino didn't do that and we're on your side and they don't resolve the situation, then they'd get black points which is an alert for other players to watch out for. 

But once a player loses money there is nothing more to do and sometimes casinos come out unscathed.

I opened a betting account with Supabet 10 days ago. I was able to top up my account several times using my Visa card, totaling €1,050, and luckily, I finally got a run. Two withdrawals of €500 were made to my bank account, and everything's been backed up ever since. I've had three withdrawals of €500 in the pipeline for a week now, and a balance of €7,000 in my betting account. I keep getting told there's a technical problem.

Hello, already replied to you here in this thread.

Can we try to keep conversation just in one please? 🙂

Hmm, that doesn't seem like the smartest move by the casino. But if you tell them that you want to have a closed account, then it's normal that you can reopen it in any casino. 

If you ask for self-exclusion, then it might be about something else and they shouldn't reopen your account. 

Anyway, if you can't close it for good, you can try using our services and our team will try to help you to make it impossible. 

Would you be interested?

i started playing at the casino at the beginning of may, i put in 3 thousand reais and i reached 24 thousand, since then i've been having trouble withdrawing, since they only allow withdrawals of 1850 reais at a time and it takes 15 days to be processed, even though the rules say 3 days.

sometimes you have to wait 15 days for the withdrawal to be processed, only for it to be refused and for them to reply saying that it was due to a "technical error" and then you have to wait another 15 days.

the biggest problem came now when they asked for verification of the account, they are refusing proof of transaction and history.

They're asking for proof from April 10th to May 10th. On the first attempt, I sent a PDF of my complete account history for April and May, showing all the deposits made at the casino.

Then I sent the transaction history for the last 4 months of the account, which was rejected again.

now i've sent the individual receipt for the 4 deposits i made at the casino, along with the PDF for the month of may, which also shows the 4 deposits, which were made on may 2nd and 3rd. refused again.

there is literally all the data possible on the receipts and they still refuse and don't even say why, I contact support via chat and they say they don't have access to this information, I contact them by e-mail and they never reply.

I sent an e-mail with 8 files, 4 individual receipts for the 4

deposits I made and the complete history of the last 4 months of my account and nothing, no reply.

My money is tied up and I can't get any answers.

i can't open a complaint here on guru, it keeps giving me a captcha error, even though none appears

This seems really nerve-wracking, for sure, especially if they don't provide any reason for doing so and just reject all the documents you provide.

So, please, try to clear the cache and the cookies on your computer and even try to use another browser or the incognito window to file a complaint.

I'm sorry for this inconvenience, but we've experienced some issues lately, and many players write to us that they are unable to file complaints.

You can then use this link to submit your complaint easily, and let us know if all this worked, please. Otherwise, we'll find some other way for you to file your complaint.

These NOVAFORGE casinos are all thieving scammers, one casino worse than another.

So what happened to you in this particular please? Could you explain?

How are things going for you now? I also have 10k in my account and have been waiting for the 1500 euros for a week.

And mine has been pending since the 18th and I haven't received anything yet ..11 days .

Oh, I'm sorry. Casino didn't even tell you anything about why it's taking so long? You've been verified or not? 

From what I've seen, you've already filed a complaint and Kristina should write you back soon and investigate further. We are getting close to the time when we will contact the casino so I believe you will get your money. 

If you have an update, feel free to let me know.

The same text every day. They seem to copy and paste.

Then I guess you'll just have to wait, although I know it's hard. Our team needs to investigate the situation and when they know everything they need to know they will contact the casino.

I managed to receive my first withdrawal after 14 days of complaining.

Hello, I am glad to hear that, but I know the second part is still missing. Good call mentioning that in the complaint too! It would be nice to hear something at least more creative from the casino's side because, the way I see it, you have not been told much.

That's it. The second part of my withdrawal is still missing. I've only received the first withdrawal in 14 days. And the struggle continues to receive the second part.

Perhaps the new week will bring you an end to this unpleasant experience... I wish it wouldn't take any longer!

The second part was paid today. On the 5th, it was quicker than the first. I closed the complaint. Thanks to casino guru.