Sunrise Slots Casino - general discussion (page 11)

Now that's an update!

Looking forward to seeing you back tomorrow 😉.

GOT MY CHECK TODAY!

Now I told them to close my account.

I had enough loss here.

Place is a joke!

Yeeees!!! Finally!! Congrats... i am stil waiting!! I should b next

I hope you do.

I deposited and played this morning Neon 280 lol.

I got up to 500 and then noticed the slots lagging. I contacted chat support complained and all of a sudden I got up to 950. I didn't withdraw. This place is rigged!

I contacted Chat support again about closing my account and they offered me $150 chip. Wow that's gonna get me a Max of 450 cash out, I told them to keep it.

I had enough of this place.

The joke with a good ending 🙂.

Lately, I was not sure you eventually get that check - I love it when I'm wrong.

My fingers are crossed for you!🤞

Update: I deposited my check with no issues. I decided to try one more time. 1/2 hour ago I played a game I really did not like and I hit real big.$$$$$.$$.

I think I will stay here now!

Congratulations at least now u know how long it takes, i have not decided what i am gonna do. I haven't been paid yet 😕

I can't claim bonuses or free spins, the system tells me my players status has changed...... what ever that means, i can't use anything to play but "clean cash "

Hi, I'm a sure that is going to happen to me also since my win an hour ago. No more Neon280 no rules coupons. That is what I used yesterday. My balance was at 350 then went up to 1350 and then my documents were declined due to something ridiculous. Fixed that then it was down to 700 but now way up!

All these casinos as soon as you win they remove all bonuses and free spins. I wonder what kind of issues their going to pull with me. No rules bonuses... no rules right!

Big, I hope you get your $$ soon. I feel I have a long wait.

Jay

Bro!! Go out w a huge win!!! Yeah!! That's what im talkin bout😎👌

What game did you win on or was it many?

I play desert raider for 5 bucks a spin and i hit for 6 grand but it has taken 12 weeks to cash it out and i am waiting on the last 1480.00 of it.

I also play count cashtuglar and Merlin's magic for 6.25 a hand and i have won over 7 grand combined on those to in the last 6 months just on those two,

But its a hassle getting paid.

I got paid 10 grand at yabby in 7 days in a row with no problem. 2500 instant every day until i hit the withdrawal max of 12000 a week

Hope this helps and u ROCK THE MACHINES BRO!!!

I like the game Tarot Destiny. I have tried desert raider and a bunch others with not much luck. This morning I was down to 500 or so and I was getting mad that every time i play they have no good return to player. I decided to play Santa's Reel Wheel. $10 bet and BAM! $10,700.00 wow needed this badly.

The only bad thing is max cash out is 2500 each transaction. So I will have a long wait. Hope I get all of it.

I looked at yabby.. The only issue I do not do bitcoin...Cannot learn another tech thing. lol

Sunrise slots casino Stoled my balance and winnings!

They are a fraudulent site please don’t invest money with them trying to win they will steal your winnings with unsupported excuses they still owe me more than $1500 in winnings and balance but I won’t stop until they pay me because I’m a fighter…

Hell yeah!! Get paid for all the hassles they put us through 😎👌 i like hearing that...

They will do that but get after them

Hi there,

How exactly did the casino steal from you, please? Care to elaborate a bit? I see you managed to submit the complaint until it gets reviewed by the complaint team, no details are visible.

So, I won 3 of their $1000 USD free roll tournaments following their T&C and "casino rules", (which are different) so when I tried to withdraw my winnings by submitting 2 different withdrawals request on 2 different days on the amounts of $1000.04 and $1500.19 respectively still leaving on my account a positive balance of $74.00 dollars to be able to keep on playing with, the next day after my last withdrawal request on 2023-02-08 they confiscated my total balance of $2574.19 USD using a "managers withdrawal" procedure, for what they have given me 3 different unsupported versions of the reasons for voiding and declining my winnings and withdrawals.

The first excuse was given by "Alison" thought a more than "weird" phone call, she immediately started to make up things like "oh I remember you" "I just talked to you a couple days ago" and continued to make false claims like "I remember telling you that you shouldn’t use "free chips" because now your winnings are voided" and she even dare to say "but don’t worry we have issued a "beautiful" $100.00 to you that have been authorized already yo make up for your loss" first of all I had never talked to her before, second, I never used free chips before this winnings, and third she was trying to persuade me with $100 instead of helping me to recover my winnings of more than 10 times that ridiculous compensation.

so I email the finance team and Alison responded to me again now as a payouts email agent and then she game me a different reason of why my last 2 mayor withdrawals(mentioned above) were denied. And quote:

——

Hi Liliana

Hope all is well today

As per notes in your account, there is a payment sent to our processor on 02.07 for $122.69 and now we need to wait for our vendor to confirm the transfer to your bank. As soon as we do, we will let you know. 

The other 2 requests were denied due to multiple free tournaments in a row. And the amount that was deducted was $2574.19. 

Please be advised that according to the TC on our web site a manager withdrawal is used:

https://www.sunrisecasino.com/casino-rules/ 

An approved "Manager Withdrawal" represents a portion of your balance that was removed because it was not eligible for withdrawal. This amount could be Bonus funds (which are non-cashable) or because you have exceeded the Maximum Withdrawal Amount on your last bonus, with excess funds removed.

Keep in mind that none of our bonuses are cashable therefore said amount will always be removed from the requested amount.

Regards

Allison

——

unquote.

So again, this are 2 different and unsupported reasons of why they declined my withdrawals and confiscated my whole balance in my account

now she’s claiming that I played multiple free tournaments in a row, which is true but what is unsupported is that in more than 3 times I had deposited via Litcoin crypto currency previously to a tournament winning and one of this tournaments winnings was for $1000.00 on 2023-02-05 added to my account at the end of such tournament at 8:05pm ET. So they still owe me this mayor win as I followed their "rules" to win it.

I have to mention that I had previously applied for a withdrawal on the amount of $130.19 and was approved on 2023-02-03 at 12:33pm ET but i haven’t receive yet, so that is probably the "compensation" Allison was referring to looking into my account records, however the numbers still doesn’t match…

Nevertheless, their other explanation of when the "manger withdrawal" is enforced doesn’t apply to my case either because I didn’t use any bonuses to win this tournaments. Both of this last excuses are busted too. However they keep on claiming on their last email reply by the finance team representative NATHAN GARCIA that those withdrawals were denied due to multiple free tournaments in a row, without recognizing that I had deposited before some tournaments and accordingly to the rules I’m entitled to those winnings. So right there they are violating their own rules.

Besides an other red flag that I encountered on my research of the T&C of this casino is that they have hidden information on a different section called "casino rules" about the specific rule of playing free tournaments in a row. Information that is NOT available on their main T&C section. So with this they mislead to the players to keep on playing free tournaments trying to win big for later do what they did to me and void and confiscate their balances even when they have deposited for it.

My last observation is that Allison provided me with an inexistente or wrong link to review the T&C as I quoted before on her email response.

If more information needed please let me know I can provide any proofs I have several screenshots and records regarding to my case.

have a nice day,

L

Big, Did you get an email from them to become a VIP?