Startbet.io Casino - general discussion (page 2)

Actually, you should send all these print screens to the complaint handler instead. I do not even understand the language 🙁.

But I hope your case will get resolved soon.

I will send it to the open complaint, thank you

That would be best.

I'm sure Nick will find that useful. Feel free to update us about possible progress; Last few days I do not have enough time to keep an eye on all those complaints. 🙏

So far the company has refused to show me any evidence. They kept all my money, 250,000 that had been accumulated for months because they do not allow withdrawals greater than 500 a day, which forces us to keep the money there. I went through several analyzes showing that nothing was incorrect in my account and they simply banned me without justifying the reason or proving it, a company that unfortunately steals its customers

I understand how unpleasant it must be to have similar worries. It's quite a large sum so I'm not surprised if you're disappointed. 

However, we will still have to wait to see how the complaint is resolved so that we don't jump to a conclusion. I hope Nick gets back to you as soon as possible and that everything is eventually resolved fairly. 

Unfortunately, there are several users harmed in Brazil, hundreds of complaints in the complaint here which is the company that supports players in the country, unfortunately I doubt we will have a response but I just wanted justification because I was penalized for no reason

If there's fairness on your side, it's healthy to fight back, I think. Since it seems the situation in Brazil is not getting any better, however, I truly wish you a great deal of luck with the complaint! 🙏🤞

Thank you, it really is a platform that does not comply with its own guidelines, I think the company acts fraudulently.

As I already mentioned, I spent months withdrawing small amounts because they limit your withdrawal but don't limit your deposit.

After saying that I used something fraudulent like Hacks. They informed me that the evidence is for the company's use only and that I will never access my history.

I'm feeling robbed

I'd say it's a bitter situation.

On one side: How could anyone know the casino is acting fairly when you are not allowed to see the evidence?

From the casino's point of view: They try to protect their process of detecting fraudsters. I'm sure you know that information is still worth gold. Sadly sometimes honest players are caught in the middle.

The real fact is that I'm frustrated and feeling robbed. Because the platform avoids it in every way without contacting you by email and always justifying it with the same sentence. The feeling now is to want to alert as many users as possible that big winnings are not paid by Startbet. The site limits you to daily withdrawals which means your winnings stay there, so you bet and win more or lose normally.

But if you win, you are accused of fraud and they simply confiscate all your money as they don't pay more than 500 a day. It would take me years to get all my money and now they just took it all without justification or proof. I have several proofs that everything was ok. but the company doesn't care. and he won't even answer us here at casino guru.

I completely understand you.

I think it's fair to say I would feel the same if I were in your shoes.

I think you've summarized the situation pretty well. I'm sorry you have to go through this. It's sad that this casino obviously does not care much about you, and now even our concern.

I know it probably means little, but be assured, once the casino fails to respond, there will be consequences—its rating will drop.

Thanks to you, all other members of this community now have a chance to get more familiar with this casino and its practices, which is, on the other hand, worth a lot!

Be strong!

The same answer every day.

I've looked into your case and I'm really sorry for what happened to you. I also see that the casino hasn't responded to the complaint for 7 days and the waiting time has been extended by another 7. I would be very happy if we could get an answer from the casino, because it would be very helpful. 

For now, we have nothing to do but wait and see what happens in the next few days. I would like to believe that everything will be resolved. Take care.