Sportuna Casino - general discussion (page 5)

Hello. Romi, yes I have send them confirmation and fully bank statements I had the same issue on another casino the money was refunded, and on this casino I an stil waiting the one think that I understand is the casino finance department don't investigation any issues they just trying to delays your issue, the live chat support team told me from the day I made deposit just wait twoo dayes if the money not arrived in your account we wil do it manually and its 3 dayes no money has been credited to my account

I'm glad everything is going as it should for now.

But may I ask, have you tried to answer or advise anyone with your experience?

If so, we have a "reply" button for that, so that should help get a faster response from the player if they expect one in the future.

But that's just a little tip. 🙂

Isn't it weird, though, that the same situation happened at some other casino as well, as you said? 🤔

What causes it? Do you know?

Payouts are not processed on this site since 19.07.2025 I have open payouts and nothing has happened yet and no KYC is requested. Support always says the same thing, it was forwarded to the finance department and it is not my fault, a disgrace

I noticed that it's taking them quite a long time, and I know that you're probably not the only one who has had a delay in withdrawals in recent weeks. 

Is this your first withdrawal from the casino? Didn't you have to go through verification?

It's a shame you didn't file a complaint a little sooner, but I believe they will try to help you.  

If you find any new information, please let us know. 

My experience with Sportuna casino, when it comes to withdrawals, it really depends on where you send it, for example, if you send it to a card, it took about 5-10 days, but for example it came to the account within 3 days. And as for the chat, it's about people, for example: I had a request that I made a mistake and instead of a free bet I bought money for the casino, they didn't comply with me, but when I requested the request the next day again, another person on the chat already complied with me. However, every time they write that your request was submitted to the relevant department and you have to wait. Otherwise, I have a VIP manager, but he doesn't answer my question right away every time, otherwise he tries to give me some extra bonuses if he can. Evaluation: it's about the people who work there and most of them are trained monkeys who write you learned phrases and do nothing and then there is a very small minority who do something and it's also about how active you are - if they don't have anything from you, they shit on you.

I have to write another review of Sportuna, namely the VIP manager, at first he was always helpful and tried to satisfy me immediately and answer me, now the answer takes 24 hours, otherwise you usually don't get anything done in the chat, you have to be very lucky to have your request in the chat handled to your satisfaction. They usually write pre-given phrases and then tell you that unfortunately, according to the conditions, we cannot satisfy you. The VIP manager does handle it to my satisfaction, but it takes more than 24 hours.

Hi, you summed it up quite nicely.

I see that the chat probably wasn't very helpful to you, but sometimes you have to realize that not every employee has the same authority. Maybe they really couldn't do anything with it and had to send it to the appropriate place where the designated people deal with it.

Anyway, thanks for the information regarding the selection, it can be very useful for players.

Despite what you described, you still play there: 🙂

Well, yes, but I'm looking elsewhere. I would try Spinaga, but I read there that if you don't have a VIP account, you can only withdraw a maximum of 12,000 CZK 3 times a week in 24 hours. And on Sportuna I can withdraw 20,000 CZK. I'll try and see...

Always look for more information and some player reviews, etc. Be as informed as possible about where you are going to play if you choose a different casino.

Player complaints will also help you find out what players encounter most when problems arise.

Choose wisely. 🙂

This casino has very low RTP games I have checked there games low RTP no winning at all I am advising the players who playing on this casino don't play please you wil Los everything and when you als for loyalty bonus they wil first apologies for your big lost and then saying sorry there is no available bonus for you just choose another casino for playing

Hello, I am sorry that you did not have the best experience here.

However, when we talk about RTP, what do you consider low? Is it on slots from multiple game providers or just one?

All game has lowest RTP no chance to win and the live chat support team is disgusting they are not helping you to resolve the issues and there finance department is also disgusting at all no good casino this casino deserves no stars

And what specifically would you need to resolve with them?

So which casinos have the best RTP?

Thank you for your answer.

Wali19 seems to me to be a liar and doesn't want to solve anything, he just writes here that Sportuna shouldn't have any stars, casino on 💩

Hi everyone. just want to share that my experience are all amazing....

I had a very bad experience with this casino. They promote bonuses that are misleading and difficult to use, with terms that are not clearly explained. After I claimed a bonus, I faced problems that made it almost impossible to benefit from it.

On top of that, their customer support is terrible. The support team did not respond to my emails at all, and the live chat agents were unhelpful and dismissive. Instead of solving problems, they gave generic answers and showed no interest in helping.

Overall, this casino is not trustworthy, and I strongly advise others to avoid depositing money here. There are much better and fairer casinos out there that actually value their players.

I am also stopt playing on this casino

I asked him and he answered, so feel free to look at what he had a specific problem with. 🙂