Sportuna Casino - general discussion (page 6)

Can you tell us, what exactly was good in this casino?

What you have written is quite insufficient.

I understand the problems with the bonus and live chat based on what you describe.

What specifically is not well explained about the bonuses? What issues did you encounter if you used any?

As for live chat, it's a shame they didn't try to help you. Communication is often important. Did you discuss the bonus issues with them?

I have to agree with WALI19, the bonuses are poorly explained. For example: I clicked on the weekly bonus of 50% on sports and deposited the required amount, I had 1 spin on Crabs, which I did, and from that I won 30 free spins on Shark, so I spun those 30 spins, from that I won 20 CZK, so I spun those 20 CZK, but when I finished, I found out that I no longer had 500 CZK in my account, but 480 CZK, which I bet on sports with odds greater than 1.5. And when I asked for the 50% weekly bonus in the chat, they told me that we were entitled to it because I lost that amount in the casino. It's a trap for the client, so that they don't have to pay you the bonus you are entitled to, so they give you another bonus that cancels it and you get what they call shit. And as for the chat, it's also worth it 💩, the people in the chat are trained 🙉.

Well, I don't envy your experience.

I would say that I would only ever take one bonus and not activate another until I finish it, because that is often a problem in many casinos. No matter how good it looks. If I didn't understand something, I would always ask before using it if I understood the bonus correctly.

I don't really have anything to say about the chat, we've already talked about that.

But I think this information can be helpful to a lot of players, so thanks.

Hi everyone, on September 10, 2025, I made a withdrawal of €180 from Blackjack, real money, no bonus! Given everything I've read, I've already filed a complaint because the casino won't respond anyway. I just want my money back and to leave this scam site. I'll leave the photos and everything as I did with the complaint. If all goes well, the money will arrive in 20 days, not just 3 business days.

Oh, my account is verified and everything is in order. I won my 180 euros with real money at live Blackjack!!! Who knows when I'll see them again.

I'll also leave you the screenshot of the complaint! Let's just say I got ahead of myself given everything I've read about these casinos!

Hello, as you were informed in the complaint, we give casinos 14 days to resolve withdrawals. 

If nothing happens, we will try to help you. 

However, if you have requested a withdrawal, I would wait a little longer, as two days is not a disaster. 

What payment method did you use? Is this your first withdrawal from the casino? 

Yes hello thanks for replying I used card debit which is the same card I deposited with.

yes it's my first withdrawal also because I opened the account and luckily I won the same day I repeat with real money!

I filed a complaint because I'm scared by the myriad of complaints I've read! That's all.

I understand your reasoning and approach perfectly. There's nothing wrong with it, except that nothing significant is likely to happen in the coming days, unless the casino comes up with something important. 

You did well to use the same method for withdrawals, so let's wait and see how long it takes. I would prepare for anything, so don't gamble with your money, and patience will be very valuable.

Hi, I'm a Blackjack player and I know what it means to play at both land-based and online casinos! I'm sure I won't see my money in my account within 3 business days, given everything they say about this casino! I certainly can't live on this famous 180 euros, but this casino really needs a shake-up because the money won must be paid out, and above all, as quickly as possible. So, yes, I'm patient and I've realized that it's pointless to continue sending emails and messages to the casino chat because they don't respond to help you anyway! I think my best choice was to sign up here! Great!

Of course, once I get my money, which will arrive sooner or later, I would like to find a more reliable site for withdrawals than this one!

Clearly, sending emails constantly, even if they keep telling you the same thing or don't respond at all, probably won't help. If they don't even have any updates for you, I'm not surprised. I would get in touch after a few days if you don't receive the money. Maybe they will have something relevant to say.

In the meantime, hang in there, and I believe that soon we will be talking about how the situation turned out positively. 

Exactly, I'll wait until Monday to write to their chat again, also because in my withdrawal history the screen is always the same! I'll leave you the photo! UNDER REVIEW! This is the only certain thing about my withdrawal.

Okay, let's see what they say on Monday.

When the withdrawal is under review, we'll have to wait until it moves to the next stage.

Fingers crossed. 🤞 

Exactly, I'll update you on Monday! Let's hope so! One last thing, can you recommend a casino site with fast withdrawals? Consider that I'm not interested in bonuses or slots, only blackjack tables.

Good morning, as I suspected, the money has not yet been credited to me. I remember that I have already opened a complaint! Sportuna casinos are the worst ever!

Now they don't even answer me in the chat anymore, I did the right thing by filing a complaint the same day I made the withdrawal! Casino guru, help me!

You can actually use this tab where online casinos with live dealer games can be found and set up the filters on the right side to your liking. Surely let us know later on if it is helpful.

I do see your complaint, but as explained, we are unable to intervene before the 14-day time period passes, unfortunately, so please mind the timer, and hopefully you will get some answers from the casino before that.

Is everything done regarding the verification, though? Did you get any confirmation about that?