Sportuna Casino - general discussion

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Hello good afternoon I have an account at casino sportuna and for more than 8 days I have been waiting for the bank transfer of my winnings they refuse to pay they always make excuses that the financial department is dealing with my situation, what is certain is that today it has been 8 days and I have not received the money what to do and now from yesterday they have blocked my access to the account, because I complained every day I think they did it on purpose.

Can you help me or is your site just talk???

Thank you

lol

Here's proof of my withdrawal request...

"Can you help me or is your site just talk???" - let's see.

Firstly, may I ask you if your winnings were accumulated by playing some casino games, please?

Have you already passed the KYC?

When was the last time you were able to sign in to your account?

Please provide more information so we can better investigate this issue of yours.

Hey! Have you received your payout yet? 🙂

I'm sorry I only saw the question today but it took 10 days with a lot of persistence, every day I spoke to customer service and recorded the conversations with printouts.

Good day. I hope this doesn't happen to me either. I requested a withdrawal on 20.5.2025 0:53 and asked how long it takes to check for withdrawal, I was told that it takes 3 business days and it is always counted from the submission the next day.

So, hopefully they will keep the waiting time as they said.

Surely let us know about any updates, please.

Is your account already verified there?

I have to say that after sending the message to the chat, the money came to me today as promised. So I'm satisfied with the sportsman.

So I have to write another complaint to Sportuna regarding cashback, I activated the 50% risk-free bet bonus on hockey, I bet and got cashback, after the evaluation I was not paid the cashback . And in my bonus it showed an active sports bonus of 500 CZK, when I asked support they told me that I already had another bonus, when firstly I had not activated it and secondly I should have been paid the cashback immediately after the evaluation of the bets and it was not. After about an hour of arguing in the chat they ended it saying that they were sorry and would let me know by email. I have the entire chat recording recorded.

Have you received any email already, though? Was it some kind of mistake there, perhaps?

I hope they will sort it out well.

Good morning

I haven't received any email yet. I'll wait today and let you know then.

Thank you for that. We'll be here.

So far, she hasn't sent me any emails, except for promotional emails.

Have you tried asking them again or are you still waiting? It's a shame that it's not yet resolved, but in some cases it happens that you might not get cashback. Casinos themselves decide who they give bonuses to and who they don't. Although it wouldn't make much sense for them to send you promo emails, I've experienced that too. 🙂

But we'll wait and see if you learn anything new in the coming days.

On 28.5.2025 I asked about the cashback of those bets and after about an hour of chat I was told that the cashback was cancelled because I requested a withdrawal. But I requested the withdrawal only after the bets were evaluated, respectively, the next day. At the end she sent this: I am really sorry that you are not satisfied with the solution//answer provided and that you wish to raise//open a complaint with us. For this purpose, please send us an email from your registered email address to support@Sportuna.com with the following relevant information regarding your complaint:

- full name;

- "COMPLAINT: (reason)" in the subject field of the email;

- contain a detailed description of the problems encountered, the arguments and the desired result;

- include dates and times (if possible) related to relevant circumstances.

Our goal will be to acknowledge receipt of the complaint within twenty-four (24) hours or one (1) business day and to provide a substantive response to the complaint no later than ten (10) days from the date we receive the complaint.

Thank you in advance for your understanding and cooperation.

I looked to see if they had anything written there and I found it too, what the casino told you.

What day did you make a withdrawal? I saw that the cashback should be paid on Monday if I read correctly but as long as you made a withdrawal it doesn't matter if your bets have already been settled.

Of course, you can file a complaint with the casino, but I'm not sure how it will turn out.

But I saw clearly from the screenshot that you withdrew money on Tuesday the 20th? So, according to what you describe, you should have received cashback from last week on the 19th. That would seem logical to me and then I don't really understand the casino's explanation.

But maybe you can somehow resolve it by filing a complaint and it will turn out well.

Will you try it with them?

Greetings,

I requested two cryptocurrency withdrawals on Sportuna, one on 06/22 and the other on 06/23.

It's been 8 and 7 days respectively, but I still haven't received the funds.

I have tried to contact support via chat several times, but I always get the same answer: that withdrawals are in the final stage. However, this situation has been going on for over two days, without any update.

It's really frustrating to wait so long without knowing if the money will arrive.

I kindly ask you to help me resolve this situation as soon as possible.

Thank you.

Hey, I'm sorry you're still waiting for the money. 

Any winnings from the sports betting? 

If you are still waiting, I would try to hold out for a while, as we give casinos 14 days to pay the player. But when he bets on sports in such cases we can't help unfortunately. 

So try to explain it to me.

sorry I didn't understand the message well, I made 2 withdrawals in crypto litecoin or bitcoin on June 22 and 23 but I still haven't arrived, I contacted the Live chat several times and they always say the same things that they are in the final stages, will my money arrive?