Sportuna Casino - general discussion (page 2)

I can't tell you for sure, but I hope so. If the casino can't tell you any updates, it's a shame because it's from them that we would need information. 

I asked if your winnings come from sports betting.

Also that we give casinos 14 days to send money to players. 

So let's try to wait a little longer, please.

I won at the casino and sportsbook and it's been 10 business days since my two withdrawals. Do you think this is a scam?

on your site sportuna it is indicated as a safety index (High) I honestly don't understand what they told me 3 working days and I've been waiting for 10

I also don't really understand it when a casino says it's supposed to take three days and it takes an untold amount of time. I don't think it's a scam. Sometimes the casino is not directly responsible for the delay if they use a third party provider. 

So if you've played in a casino and not just sports, if it's a few more days, I'd definitely open a complaint.

I think they want you to cancel the withdrawal and then play your money again, however you say that if I played sports betting you can't help me what does it mean I can't understand it? because the bets are not counted in the withdrawals ? 😅

Let's see what they want to do and what they will actually do.

As far as sports betting is concerned, we simply don't have people who are involved in this area and wouldn't be able to evaluate things objectively. That's why we don't deal with such cases. 

But you said you played casino, so some kind of slots, table games or something like that? Then we would be able to help.🙂

yes I have made some winnings in the live casino in the Spin a win playtech live wheel and also in the meta and meta sports betting let's say

But I would like to understand who manages these casinos? Why does Sportuna not answer me? It's been 10 days and I still haven't received my money in cryptocurrency, which in theory should arrive in 30 minutes, but it takes more than 2 weeks. Some casinos answer here in the comments: why is Sportuna not among them? And I would like to understand who put the security index (high)?

Okay, then you can file a complaint and I would probably do that if I were you. 

As far as casinos are concerned, each has its own management, unless they are related casinos. 

Why they don't answer you I can't say, because they should comment on that, we don't work in casinos. When you made a crypto withdrawal, it should be the fastest, that's true, and again we come to the fact that they should tell us why it is happening.

Speaking of the fact that some casinos are responding to players on the forum, some have asked us if they can have an account here for these very reasons. But not every casino has this, so that's why you don't see any answers on the forum from some of them because they don't engage.

As for the safety index, everything is explained here:

Hi, yes, but what should I do because no one answers here? I want my money, it's 222 euros. I contact the chat and they tell me the same things that they will arrive as soon as possible, but I think they are pre-set messages, they paste the message, I don't know how long I have to wait and who to contact to receive my money? I am forced to wait, what else can I do?

Hello,

I believe we all understand that when you are facing a challenging situation, it can feel strange to see a relatively high score.

I also think your concern is quite clear and as Jaro tried to explain, the Safety Index is not directly linked to your current experience, nor does it demonstrate that the casino is not talking to you.

As long as we have no idea why you have been ignored, I hope you understand we can't provide the direct explanation you seek. Perhaps providing a few more details could be helpful.

When was the last time someone from the casino responded to you, and what was that response about?

Good morning, the chat support on the site always responds, but when I ask for information about withdrawals I only receive automatic messages, clearly copied and pasted. They tell me that they can't do anything and that it is not possible to contact the financial department directly. I also wrote to the email address supportsportuna@gmail.com, but the response is identical. I don't want my withdrawal to be rejected after two weeks of waiting, forcing me to wait even longer. No one gives any concrete explanations, and you feel completely ignored. They use an alleged high number of withdrawal requests as an excuse, but I have the feeling that this is not the truth. At this point, what should I do?

can't you do anything if I send you my registered email?

Can’t you contact Sportuna Casino? I’ve been waiting for 14 days to understand what’s going on. Please get in touch with them...

Hello, we will gladly help, don't worry.

Please follow the necessary steps to submit the official complaint instead. 🙏

You must submit the complaint on your own, but it is not difficult:

https://casino.guru/complaints/create 👈

My colleagues will handle your complaint once it receives approval. Just keep in mind it requires some time, so in order to avoid misunderstandings, please read the guide : https://casino.guru/complaints/create

Let me know if you need something or struggle at some point, ok?

Anyway I'm waiting for answers I don't understand anything anymore nobody helps me I opened the complaint but days go by and I still haven't seen my money

Well, me. I requested a withdrawal on Tuesday and asked on chat when the money would arrive. So they told me that the request takes 3 days to process. I had it on Friday. I had it sent to my payment card.

Let's not lie, I've been waiting for weeks, no one answers, if you received the withdrawal, you were just lucky and that's it

I'm angry because I'm not getting answers and I need that money