Sportuna Casino - general discussion (page 4)

What are we waiting for? It's been 16 days I opened the complaint that of Sportuna they close the support chat without answering me do we do something or not

You at Casino Guru should see how serious this situation is. People trust your site and you give a rating of 8.1/10 to a platform that has been holding funds for over 16 days? and I have received nothing. The chat support has hung up on me and the emails I receive are all vague or automated. This is unacceptable. I ask you to immediately contact the relevant authority, such as Curaçao or Rabidi, so that an investigation can be opened or serious action taken. After all this time, I still have not received my money. It is absurd that a site like this still has a positive rating."

the thing that really makes me nervous is that instead of giving answers or helping you, they send you automatic messages where they say that there are a high number of requests and they make you wait forever

It seems like a scam to me and no one is helping me to get my money really disappointed with everyone

Hi, and thank you for your messages.

I understand you’re upset. Waiting for your money and getting vague replies is frustrating. But please allow me to clarify how the complaint process works, because posting multiple angry comments won’t help move things forward.

Once a complaint is created, each party—the player and the casino—has up to 7 days to reply. That means up to 7 days total can pass just for the first round of communication. Only after this step can we properly assess what’s going on and ask further questions or escalate the case.

In your case, the complaint is still in its early phase. If you check the complaint page, you’ll see a timer showing how much time is left for each side to respond. I recommend using that as your guide rather than venting here, which doesn’t help your case or move things faster.

As for the 8.1 rating, we don’t change scores based on one unresolved complaint, especially when it hasn’t even reached the evaluation stage. If the issue proves serious and part of a wider pattern, the rating will be reviewed accordingly. We are sorry the casino is delayed, but the safety index expresses whether you get paid—not how quickly—at the end of the day. This is not very common knowledge.

For now, the best thing you can do is wait. I know that’s hard, but please let the process work.

Ok I'll wait today we're at 17 days... no answers and nothing at all let's see if I have to wait until 2027

I also spot the complaint discussion; at least I can assure you that Dominika will take a closer look. At this point, we must hope for a fair outcome, although I understand that facing such a situation must be very stressful.

Hi, what does a fair outcome mean? I have to have 100% of my funds because I won and I have the right to withdraw my winnings, right?

Hello, good question. let me explain further; it is a bit of theroetical matter. 🙂

I meant that the situation is obvious for you, but perhaps the casino has something else to say. I won't say, "Of course you must be paid," since no one knows what will happen next. In this context, "fair" means that you receive what you rightfully deserve. However, I do not intend to imply that I expect any kind of issue on your side, just being cautious. Don't worry about it, please. It's just warding.

Good morning, so after 20 days I received the first withdrawal of €136 this morning at 8am I changed my mind they paid me the only thing missing is to receive the 2nd withdrawal of €86 anyway they pay

Good day to you. That's great! I mean, it could be much better, painless, but since you had to go through the complaint, I bet getting the money is always a positive outcome.

I'd say that maybe this casino has been struggling with the withdrawal capacities and this is the result. Well,

I honestly hope the last part is much quicker!

I have to write another negative experience from Sportun. I deposited 17,000 CZK and won 53,000 CZK. I wanted to withdraw 48,000 CZK and it said that I had exceeded the daily withdrawal limit. I wrote to the hat, where they told me that the maximum withdrawal amount is decided according to the deposited funds and used bonuses and I am entitled to 3 withdrawals per week, max 20,000 CZK after 24 hours. When I wrote to my VIP manager about my problem, what is it if I can't withdraw my money right away and he didn't even write back to me, otherwise he writes back right after my answers...

Does Sportuna pay out winnings or is it just a scam? I can't even find the licenses on their website. Can anyone help me? I withdrew 500 euros on the 17th and would like to know if this money will be sent to me or is it just a scam?

Well, that's quite annoying, most VIP managers are not immediately available when such problems arise. But if they have their limits, then you will have to stick to them.

However, if you have a VIP manager, should you have a higher limit?

Hey, according to the safety index this casino should not be a scam. 

As far as the license is concerned, they have Comoros. 

Since you only withdrew money the day before yesterday and the weekend was now two days during which most casinos do not process money, I would try to be patient and wait what happens next. 

Is this your first casino withdrawal or not?

Hi everyone, can anyone tell me if the Sportuna withdrawals are actually going to reach you or is it just a scam?

See the reply above, please.

I made a €500 deposit on Sportuna Casino, and the money never appeared in my account. It’s been days, and I still haven’t received any refund or proper explanation.

I contacted their support several times, and all I got were copy-paste responses like "wait a few more days" or "contact your bank." But my bank already confirmed that the payment went through successfully on their side.

I also asked for proof of transaction cancellation or processing failure so I could give it to my bank, but they refused to provide anything clear. Their communication is slow, unprofessional, and completely unhelpful.

This feels like a scam. They are keeping my money without any transparency. I’m warning others here.

Stay far away from Sportuna — they don’t protect players or handle money issues seriously.

This situation is really unfortunate, and if your bank confirmed the transaction, it surely should be on the casino's side, and they should investigate it properly.

Have you sent them the confirmation of the transaction from your bank? What did they say to that?

Well, the problem in sportuna, there are people who handle your request. I definitely had communication problems with them too, now I have a VIP manager, but of course he doesn't work 24/7. And as for paying out money, I send it to my bank account and within 3 days of the request I have it in my account. And as for payment, I do it via credit card and the money is there immediately.