Yes, you understood perfectly. So after checking, I made a withdrawal of €1200, which was accepted (so there was no daily withdrawal limit), and they told me the money would be in my account within 5 days. After these 5 days, as if nothing had arrived, they told me their provider had a problem and they had to make 3 installments of €400, and they paid me €400 (which arrived on the same day). They did everything themselves: the cancellation, the installments, etc. Now, after a week, I haven't received the remaining €800 (in 2 installments of €400, as they said). In the chat, they say they don't handle withdrawals... and the wait is about 30 minutes for a response! I've sent them dozens of emails and received no response... and now I see they've even disabled my chat! 
. Thank you
P.S. This is my withdrawal list where you can see my transactions! This list was empty until a few days ago! 
I basically only made the first two, for €1,000 and €500... and they cancelled them... they took €1,200 from me. I also withdrew the remaining €300... then the one for €1,200... all the other transactions were made by them, not by me! You can see the one for €400 (paid), then one for €800 which appears to have been paid on September 25 (never arrived)... even though they said there were three for €400. From this screenshot, it looks like I saw all this money from them! But I only saw €300 + €400 (within about 10 days of each other), then nothing.
