SpinGreen Casino - general discussion (page 4)

Well, unfortunately, I have no answer to this at all.

If you'd like our complaint team to intervene, though, you should definitely file a complaint.

What do you say?

Yes, I will do that.

Thanks

I can see it already. Please wait until our complaint team reviews the complaint, and you will be contacted by one of our first responders.

Any news from the casino, by the way?

Extremely dissatisfied with them deposited a far few times and on my bday asked support for bonus and LOCKED my account was offering to send documents to prove the account and my i.d have the same name but they won't explain why they locked it and provide there so called evidence.... Was trying to help the little guys there but honestly ... Hate the bday gift that as can't access my account...

Hello, so, do I understand correctly that your account was somehow blocked?

Are you still able to log in, or do you no longer have access to it?

You mentioned that you requested a birthday bonus. Casinos can offer these bonuses to players, but they are usually not obligated to provide them, so that part is relatively common. However, I am not completely sure I understand the part where you said that the casino locked your account.

From what you mentioned about your ID, I assume you went through some kind of verification process. You also said that the ID has the same name, so I am wondering whether this is connected to the account lock.

Did you successfully complete the verification process, or is it still pending?