SpinGreen Casino - general discussion

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This casino is a scam and seize my winnings. I won $200 from the bonus money. When I withdraw, they won't let me withdraw so I deposited another $21 and bet another $91. When I withdraw, I only got $41. They said the bonus was only $20 and the money I deposited without accepting the bonus and won $91 dobla was seized. That means I won $300 and was seized and cheated of $259. The casino is not fair and cheats me on bonus and deposit money. When I reported it, there was no explanation from the deposit service.

In addition, this casino is also reluctant to display customers' deposit and withdrawal history.

Hello , so let me try to summarize and try to understand. 

You played in a casino with a bonus and won some money. You wanted to withdraw it but you couldn't because the casino told you that you could withdraw a certain amount from the bonus? Could you also show me some requirements of the bonus, or did you check if it has a maximum cashout? That would seem to me the most logical in such a case why you could withdraw as much as they said. 

Also, why did you deposit there again? It could be that what you put in was included in the bonus money if you still had the bonus active, but that's just my guess. 

Can you send me the bonus you played with?

I cashed out 90 dollars, and so far they keep giving excuses, first they gave me 24 hours, and then they said it's 5 working days, then you contact them and they say it's going to be 1 month, I'm really pissed off, and they've even disabled the chat channel

Hi, when did you enter the withdrawal? According to what the casino told you, it's not clear when the money should arrive. Do you have any communication with the casino that you could show? Maybe we can work something out together.

I requested a withdrawal of 01 dollars on February 6. I was told that it would arrive in my bank within 24 hours, and it was in the process of being paid and I'm waiting until now and nothing, when I try to enter the chat the site doesn't let me, because the option to talk to support doesn't open, and only 0.4 cents appears in the profile.

Did you try to send them an email if you can't contact them via live chat? I think it would be better to wait a while and be patient because it was also the weekend and we give casinos 14 days to make a withdrawal. 

Did you play with any bonus or not?

We assure you that all deposit and withdrawal history is displayed correctly. If you're experiencing any issues viewing your transactions, please contact us at support@spingreen.casino, and we'll be happy to assist you.

Hello Casino Guru Team,

I’m reaching out with a small request for help. I deposited on this casino through your website, claimed a bonus, and carefully followed the bonus terms. After completing about 2,300 spins, I requested a $250 cashout. The casino says the withdrawal is "under review," and support only tells me "24 hours." I had believed crypto withdrawals are usually instant, so this delay has me worried.

If possible, could you kindly check with the casino or guide me on what to do next? I came to their site via yours, and your support would mean a lot to me. I can provide any screenshots, timestamps, or IDs you may need.

Thank you for your time and understanding.

Thanks for reaching out! I get why this feels frustrating. Crypto withdrawals are usually super quick, so a "under review" notice is annoying.

The thing is, at this stage the casino just needs a bit of time to check the withdrawal. Every operator can do this, no matter the payment method. Sometimes it’s just bonus rules, security checks, or other internal stuff. Nothing unusual.

From our side, we usually step in officially only if the casino can’t resolve it in a reasonable time. So for now, best thing is to give them a little space.

It helps if you have screenshots, timestamps, and transaction IDs ready. That makes it way easier if we need to get involved later. Do you have any idea what the review might be about, or did they mention anything?

We’ve got your back, but sometimes you just need to let the process run for a bit.

Hi again—appreciate the reply and totally get that reviews exist. The issue is that what’s happening on my side doesn’t look like a normal, time-limited check anymore—it looks like a stall.

My play & bonus facts (short version):

Claimed a 200% bonus.

Slots only, with bets under $1 throughout.

Roughly 2,300$ spins completed.

I fully accept the 10× deposit cap; my balance of around $600–$700 was trimmed to ~$270, which I’m fine with.

Withdrawal timeline:

06:53 on 14/09/2025 — I requested a $250 crypto cashout.

Later, the withdrawal was canceled and the money was returned to my balance without any email or explanation.

Today I went through an escalated KYC: selfie holding ID with a "Spingreen" note, utility bill, passport, and a second ID (student card). I’m now verified.

I then re-submitted the $250 cashout, and after 7+ hours there’s still no response; live chat is also silent.

Just to remove any ambiguity: of the $250 I’m trying to withdraw, $100 is my own principal previously lost/played on their site—so the actual profit is about $150. I’m not asking for anything outside their terms; I accepted the cap and played conservatively.

If this is still considered "nothing unusual," could you please nudge the casino to either process the $250 payout or provide a clear, term-based reason for refusing it? I can attach screenshots of the dashboard and withdrawal history; there’s no blockchain TxID yet because no payout was sent.

Thanks for sticking with this—really appreciate your help.

Hi, thanks for keeping me posted. To be honest, I would expect the casino to tell you at least something meaningful. Currently, I believe we both lack any knowledge about the issue; if there is indeed an issue, the casino chat operator has not been helpful, making it unlikely that we can delve into details right now.

Do you know what? You can submit the free complaint anytime you want. It does not matter that it has not yet been 14 full days; the complaint will remain open—on hold. However, the casino contact will be notified about this complaint of yours.

Could help the casino with motivation. What do you think? Does it sound appealing?

YOU ARE SCAMMERS! SCAMMERS!! I WON €1200 AND YOU TRIED EVERY WAY NOT TO PAY ME... A WITHDRAWAL FROM 18/10 AND SO FAR I HAVE HARDLY SEEN ONLY €400 AND THEN YOU NO LONGER RESPOND, NOR IN CHAT...NOR BY EMAIL. I WILL WRITE REVIEWS EVERYWHERE! ABSURD EXCUSES...LIES

but it's not verrrooooo! You scammers can see all the history whenever you want!

AVOID THIS CASINO LIKE THE PLAGUE. ONLY STRESS AND NERVES...AND I'VE ONLY SEEN A PORTION OF MY WINNINGS. THEY INVENT PROBLEMS WITH THE PROVIDERS TO SPLIT THE WITHDRAWAL...AND FOR EACH PART THEY WANT BOO MONTHS, I THINK.

HERE ARE SOME EXAMPLES OF CHAT RESPONSES.

Yes, yes, the history appears and disappears when it suits you! And you manage the withdrawals as you wish. I won €1,500. I made a withdrawal of €1,000 and then one of €500. You took €1,200 from me, I withdrew €300. You gave me back the €1,200 that I withdrew on October 18th and from there you made all the movements... you still owe me €800!!!! Scammers

HI,

I also have a big problem with spingreen casino.

On September 12, I won €1,500. They tried to scam me right away, leaving only €300 (which I withdrew and they paid me) in my gaming account, telling me that it was the maximum withdrawable for the deposit bonus used. This was a lie; the maximum was €2,000, and since I had proof, they theoretically gave me back this €1,200, which, after all the checks, I withdrew on September 18. After a few minutes, it was cancelled with the lame excuse that they had to do it in 3 payments of €400. I received the €400... and for the remaining €800, all was silent... nothing in the email, nothing in chat... no info, no timeframe.

So, do I understand all this correctly, please?

You have won with some deposit bonus, and first they said that the maximum withdrawal was less, but then they admitted to making a mistake and gave you the money back to your balance, right?

You have withdrawn some of the money, but you are waiting for the rest.

Is that correct until now, please?

What is the daily limit for withdrawals, though? Have you checked it?

How long have you been waiting for the last withdrawal, please, and how much do they still owe you?

Our team will surely look into it if necessary after providing more information.

We'll wait for your reply.