SpinBetter Casino - general discussion (page 13)

Hi, if I can give you one practical piece of advice, so that casino representative can better register your question, please use the "reply" or "quote" option on their last post in this thread. This will significantly increase the chances of a quick response.

Otherwise what you are describing may sound like an unreasonable amount of vetting, but when you consider that the casino does not have the opportunity to visit you and talk to you face to face so that they can discuss any questions or documents that are needed, they simply have to choose alternatives. I understand that this can be lengthy or difficult, but it is always best to cooperate, because once such a form of verification has begun, it usually has to be successfully completed before withdrawals can be made.

I hope the casino will comment on the rest.

If anything happens, we'll be here.

And congratulations on the win!

Spinnbetter may not want to pay out winnings

Do you think the casino will pay me the winnings?

The casino writes reports that simply, if I put it in my own words, it simply finished collecting evidence about the identity and handed it over to some specialized department with specialists who will probably somehow put it together and the account should work, not really in my opinion, but I find it strange that they are simply setting something up for me on it simply because the payments are changing there, which ones work, which ones don't, and I just don't know how, and it's been quite a while, like yeah, otherwise the payouts are always immediate, why does it take them so long, like what do you think is it possible that the casino really doesn't want to give me the money?

Hi, from what you wrote, it still looks like your account will be under scrutiny at the moment. They passed on your details. Casinos usually don't give a reason until they conclude that the account is either fine or in disarray. So if you're not aware of anything unusual and have always followed the rules, then I think you have nothing to worry about. You just have to wait until the review is over. Then I would expect information from the casino about what will happen next.

At this point, I honestly don't understand much about the changing payments, can you try to explain it more, please?

I understand that this is a stressful situation, but try to have some fun, no one except the casino can give you a concrete answer to your questions at this moment, you need to wait. According to what I have found out about the casino, they pay out winnings in accordance with the rules. So, in my opinion, it is about the final verification of your account for now.

I AM ASHAMED TO HAVE ADVERTISED YOU SPINBETTER!

I am an affiliate of an online casino, registered with the e-mail address [email protected], and I am submitting this complaint due to the abusive blocking of my account, the improper withholding of my payment of US$540 and the blocking of the accounts of my players, who are now charging me the amounts they should have received. This situation is causing serious financial and reputational damage and clearly demonstrates bad faith on the part of the platform.

From the outset, I have fulfilled all my obligations as an affiliate, working in an honest and organized manner. I have full documentation, including:

Prints of communication with the players, showing that they are collecting the amounts.

Proof of all transactions and payments made.

Printouts and records of chats with the platform's support, proving that I tried to resolve everything directly.

The operator claims that there was alleged "rollover manipulation" and irregular player activity, but I have clear proof that no irregularities occurred. They acted abusively, unfairly and in bad faith, blocking my account and the players without any real justification. The way the platform has operated is highly detrimental and seriously harms affiliates who work honestly.

Due to this conduct, I am gathering all evidence, including screenshots of players charging, communication logs, proof of payments and performance reports, in order to take all appropriate legal action. If my payment is not released immediately, I will take legal action against the platform, seeking full compensation for moral and financial damages, as well as public exposure of its abusive practices, so that other affiliates or players are not harmed.

I demand that this situation be resolved fairly and immediately, considering that the platform has shown total disrespect to its affiliates, damaging my ability to meet financial commitments and my professional reputation.

I am available to provide full documentation and evidence, and hope that the platform and this mediation platform will take the necessary steps to resolve this case fairly.

Hello, thank you for sharing your situation. However, please note that the affiliate relationship between a casino and its promoter is not something that can realistically be solved by any third party here.

If your priority is to help the affected players, the best step would be to direct them to us so they can submit their own complaints against the casino. That way, we can properly look into their cases.

https://casino.guru/guide/complaint-resolution-instructions

For your role as an affiliate, unfortunately, there is nothing we can do. If you want to share your experience or seek support from other affiliates, you might consider the GPWA forum (https://www.gpwa.org/forum/), which is dedicated to affiliate-related issues.

Best of luck with that!

Hi,

Been enjoying this casino until last week. On tuesday i got information that i needed to verify my account after a deposit. I had deposited and withdrawn before this, but verification is standard practice so no worries.

I sent the documents required and on wednesday i got an email saying it was sent for review. On thursday i got an email i had won in there promotion "Deposit lottery", the draw for this promotion was on the sunday before. 2 days before the request for verification.

Since my account was not verified i have not recieved the winnings and was told to come back when my account was verified.

Now 8 days has passed and my account is still not verified. No updates on the process, no winnings from the promo and my money is stuck on my account.

Hi.

So, they haven't sent any email regarding the verification at all, right? Have you checked the spam folder as well? Sometimes it can finish there, you know. 🤷‍♀️

What information is shown in your account, please? Is it still pending?

If you don't mind, I would suggest you wait until Monday, because during the weekend we won't do much anyway, to tell you the truth. Then if nothing changes, you should file a complaint here, and our team will look into that.

What do you say?

Hi,

Ive been told "all cases are handled in the order they come in".

There is nowhere on my account were i can se status of the verification. If i try to open a slot or place a bet i get an unavailable message.

Waiting for monday sounds like a plan

And what about the status of the withdrawal? What does it say?

I dont have an actual withdrawal. I have deposited money but i cant play with it. And its under minimum withdrawal limit so cant make a withdrawal either wich is kind of frustrating. The money is kind off stuck.

Sorry, I don't get why you are unable to play, though. Could you explain it better, please?

Hi,

I get an errormessage trying to open a slot. Something like "game is unavailable", same for betting on sports. When i asked livechat they told me its because i need to be verified.

To be verified before playing. Alright, now I get it.

Are you in touch with the support now, or do they not respond at all?

Sent a message again yesterday and the answer was "Your request has been sent to the specialists, wait for the answer."

Hi

I have deposited around €800 in total and now that I want to withdraw my balance of €700, I am not allowed to do so. Live support informed me that withdrawals via bank transfer are currently unavailable due to technical work, and that I can only withdraw through cryptocurrency.

However, according to the information on the platform, withdrawals can only be made using the same payment method that was used for deposits. If multiple methods were used, withdrawals must be proportional to the deposited amounts.

This effectively means that, in order to withdraw my full balance via cryptocurrency, I would first need to deposit €700 using crypto, which is not reasonable and clearly unfair.

I deposited my funds in good faith, and now the casino is refusing to allow me to withdraw them unless I make an additional large deposit. This is unacceptable and raises serious concerns about the fairness of the withdrawal process.

I can see that you have marked your complaint as resolved, and I am really glad for you.

So, could you tell us how you were able to withdraw your winnings at the end, please?

Hi, dear guru(s),

I would like to share my concern about how spinbetter did deny my access to my gaming account (like deposits, withdrawals, even playing games have been denied) linking a message with authorization error.

More than a week earlier my vip manager of the casino has suspected me on telegram that i am using someone else's account, which caused this matter - i guess. No propriate reason was mentioned to me about why did authorization error appear.

Eariler i have identified myself with my ID cards photocopies in a process of merging accounts, and it was succesfully done.

This time, I was patinently cooperative again and i reached out of security support starting a converstation. Has to sent of my sensitive personal and financial datas what they have requested, but in a secure way not that they have expected. For example i havent sent them to my google wallet tie to my bank card beacuse its shows all numbers of my bank card and cvc numbers which is absolutely unsecure to provide for anybody.

What i did i have sent all documents based on their requests which could prove unconditionally my rights ownership over my gaming account which is related to my person in a KYC process.

That was in 23rd of october since than nothing they are promising notification about my verification data result but nothing have happened

andf i ask them to let me inform about circumstances they are sending me earlier scripted messages.

Maybe in cooperation with you i should take a complain about this issue?

So there was no information provided regarding what triggered all this?

What have they found, though, that their assumption is that you have another account or that you play with somebody's account? 🤔

In order for our complaint team to help you out, you need to have some real balance money in your casino account. Is that so?

Did you request a withdrawal by any chance before all this started?