SpinBetter Casino - general discussion (page 16)

.

.

.

.

Please send all of this in the complaint, it's important there, not here.

You can find it here 👈👈

Instead of posting on the forum, you need to focus your attention on the complaint and carefully read what is written to you.

If you don't respond, we can't help you.

Do you understand please? The message you received yesterday in the complaint is a reminder that you have the last 7 days to answer the questions, those questions are in the complaint. So your question "So does that mean you refused to help me with my case? So I won't get my money??" doesn't solve anything.

There is a need to communicate and respond. 🙏

Asi🧐

Would you like to explain your post, perhaps? 🤔

Hi, I have a problem with Spinbetter casino. I have money there that they refuse to pay me. Their system tells me that I can withdraw more money in 24 hours, which seems like a scam to me. They have a withdrawal limit of €1,500 per day and there is no limit on deposits?? I wrote them an email and they replied that they have no limit, that my bank probably has one, which is complete nonsense. ...

Hmm, does that mean you can have one withdrawal per day and until it is processed you can't make another? I know in some casinos it works similarly but mostly it's like players can have up to three active withdrawals. If the casino had a withdrawal limit, that's quite normal and I would say that 1500 per day is still okay compared to the 500 I've seen at many casinos.

So try to describe it to me better.

I understand you, but I don't have any withdrawal limit set.. it's just a bunch of scammers..

It's not the best information when they say they don't have a limit but you can't withdraw more than you said. Have you tried looking at the Terms?

I think that as long as the casino is paying you money normally, there's probably not much we can do about it. But if it stops or takes a long time, or if something else important changes, be sure to let us know.

Ok.. Thanks.. I'll definitely let you know if anything.. Have a nice day

Have a nice day to you too. 🙂

Hello,

I would like to share my situation and ask for guidance regarding a serious issue with SpinBetter.

I deposited money and was able to play normally without any issues. However, when I tried to withdraw my funds (around €599), I was required to complete identity verification through their third-party provider (Sumsub).

The problem started when the verification system repeatedly failed to accept my valid documents (Brazilian passport and residence permit). I contacted support multiple times and was constantly redirected between support and Sumsub, without any real solution.

Eventually, after several attempts and a lot of pressure, my account was finally marked as "verified" in the system.

Despite this, I am still unable to withdraw my funds.

At this point:

My account is fully verified

I have access to all features

But the withdrawal option still does not work

When contacting support again, I only received repetitive, automated responses. No one provided a concrete explanation or solution.

Worse, the support team has now:

Closed my chat multiple times without resolving the issue

Refused to provide further assistance

Warned me that I may be blocked from chat if I continue to contact them

This situation is extremely concerning.

This is no longer a verification issue — it is a blocked withdrawal despite successful verification, with no justification and no proper support.

I feel like I am being deliberately delayed and denied access to my own funds.

I have already:

Submitted a complaint on Trustpilot

Opened a complaint on Casino Guru

Contacted their support and security team via email

I am now preparing to escalate this to eCOGRA and the relevant licensing authority.

Has anyone experienced something similar or can advise on the next steps?

Thank you.

"Since you are representing SpinBetter here, I am addressing you publicly: Why is the casino ignoring the definitive evidence I provided regarding my 50,000 EGP withdrawal and the forged chat transcripts by one of your agents?

My case is officially filed here on Casino Guru and handled by 'Petronela - Head of Complaint Resolution Department'. I have provided proof that the agent involved is still active on your system as of today. Instead of generic replies, we demand an official explanation for this manipulation of playerdocuments.

My Account Details:

Account ID: 1069693349

Email: Mohamedhossam622000@gmail.com"

​"SpinBetter is a reputable name with a significant global presence. As users, we trust that major companies do not allow integrity breaches such as 'document forgery' to tarnish their standing.

​Therefore, I am confident that the casino's top management will not tolerate such technical or ethical errors. I expect them to work closely with 'Petronela - Head of Complaint Resolution Department' to prove that SpinBetter's credibility is far more valuable than any manipulation attempted by an individual agent. We look forward to seeing you act in accordance with the international professional standards you represent."

"Thank you, but I do not need to contact any external parties or use unofficial channels. My formal complaint is currently under the supervision of 'Ms. Petronela - Head of Complaint Resolution Department', and I place my full trust in her to reveal the truth and restore my rights regarding the 50,000 EGP. I will only communicate through this official platform to ensure integrity and transparency."

Hello, as you can see these days shady charcters are ready to pretend to be not just casino agents but also a Casino Guru emaployees. Good eye; it was a scam attempt.