SpinBetter Casino - general discussion (page 14)

Dear Romi,

My case triggered by thoughts of my vip manager, i guess. He suspected me with this issue what i have mentioned earlier, however i passed successfully merging account process in the past, and merge has been confirmed.

Eventually i have a very little amount on money on my real balance, because i was playing and had a losing session.

I did not request withdrawal when this authorization error message appeared/started.

Btw i had several withdrawals in the last 2 months without any significant problems.

So if you still have a real balance that you'd like to withdraw, you should file a complaint. Our team will look into the whole situation this way and hopefully help you out.

What do you say?

My current balance is less then any of optionals withdrawal methods minimum.

But, if it is necceseary for your team to look into the whole situation i would file a complain.

To tell you the truth, I am not sure if there will be something we can do. You always can try if you want.

The casino can block or close any of their players if they wish to, if there is no balance in their account, actually. In such cases we are unable to help, but if they blocked you and there is some balance in your account, they should give it back to you, I believe.

I will leave this up to your decision, though. Just, please, let us know what you're going to do.

Dear Romi,

My goal is figure out why they have denied my access to my account, and why there is no result about my data verification since i have sent all sensitive documents what they have needed to conclude my rights ownership over my gaming account. Its been a week ago without any propriate contact.

I have balance actually, as i have mentioned it before, but its insignificant amount.

I dont know what to do, because i dont understand what just happened. I was able to play, make deposits, or withdrawals.

Following to your advise i could file a complain in what kind of subject?

Dear Faribro,

No wonder you would like to understand what happened. Frankly, I also believe that we have little chance of finding out if the casino decides to keep it a secret, which Romi suggested could happen under certain circumstances according to the rules. May I know what your actual casino balance is, please?

Should you choose to file a complaint, you might consider referencing the casino account subject, for instance.

Dear Radka,

My actual balance is 4,53 Ft which is insignificant at all, but still, it is a real balance.

Problem is, that since 23rd of october i did not get the result of my data verification however there's multiple times statment/promis from them that they will send it to me. I was patient but i dont even write to them anymore because if they would respond probably it would be the same scripted message, says "apologize, it takes longer than expected, we forwarded your case to specialists, be patient, we will notice you via email" something like that. At the end still nothing happening.

Frankly, is there any circumstances which allows for them to do that with me as a costumer? Because for me it seems to be they have no intention to end up with a result, which is absolutely unaccepatble for me. They have just suspected on me based on their own thoughts - i assume my vip manager is in behind the scenes - and blocked my gaming activities.

I am ready to file a complaint but should choose which one can find any having chances to you to intervent in terms of clarifying this situation somehow if i may ask.

Dear Faribro,

I appreciate you assessing the situation for me. Such balance is perhaps under the lowest bet possible, isn't it? Hence, I now understand it plays no role here.

Casino may close any account without providing a concrete explanation at any time, especially if there is no real balance. Usually, you can read, "The account was closed due to an administrative decision."

However, based on my understanding, your description suggests that your KYC has never been closed with a specific outcome; therefore, it appears that there is some ongoing activity related to your account.

I would certainly keep asking the casino, because to me it makes sense to close the account properly and move on or resolve problematic KYC.

Ultimately, the decision is yours based on your feelings about this casino.

Dear Radka,

Based on my feelings about this casino i would rather ask the casino to close my account, but its not the right time for an emotional decision to move on.

I have sent plenty of documents to the casino security support with my personal and financial sensitive datas, and its not ok for me to not coming out without result in any ways, i mean i cant imagine how does casino security process my datas, and for what. I am not even sure that they are not doing data stoles or something like that.

If i would ask them they would repeatedly send scripted message like "your data verification is under now"... and then days passing away without any result.

Well, as i see i am lonely with this issue, and you dont have the opportunity the find out what are they doing. If i am wrong, pls correct me.

Hello,

I understand your situation is frustrating and have to admit that it appears like you are alone in this.

BUT!

My colleagues in the complaints team are always eager to assist players, so even if there isn't a significant amount "at stake," please feel free to submit a complaint if you need some support. At least the casino will notice this step. Might serve as a reminder. Since it is free, I suggest trying it if they do not verify you within 14 days.

Allright, Radka, i appreciate that.

Today, I have sent an email to security support of spinbetter with a sing that i am going to file a complaint with my datas misuse if they are not coming up with results of my verification process today in anyways. For your advise i can wait with this complaint till 6th of november, because thats the exact date when 14 days goes off.

Btw i decided that i am going to ask my account closure after this process (if it does) will end no matters on the results. Just trying to not let them misuse with my personal and financial datas.

Sounds good.

To be honest, I would be very happy if the complaint were not even necessary, but I understand the step you took, and if it works, it's great.

Close the account? Certainly, why not? Casinos should be entertaining; however, in some cases, they are not worth it anymore and your experience matters.

Withdrawal method

Hm... I'm trying to understand the point of your post, but I really need your help with it.

Do not hesitate to write more; we'd like to know what is going on.

I just got robbed of 170 euros that I won. My account was blocked and no response

I requested a withdrawal from Zlodějske casino and was immediately blocked.

Hi, that's definitely annoying, but it happens sometimes. It depends on the situation.

Can you tell me if you have ever made a withdrawal from this casino in the past, do you have a fully verified account please?

Some casinos, instead of writing that the account will be frozen until full verification is completed, just do it. 🙁

Well, please try to tell us more, maybe it won't be so bad.

First of all, not from this casino. I mean, I'm not aware of ever playing in this casino.

Okay. So what casino are we talking about? Where are you currently having a problem?

Let's talk specifically if you'd like help.

We are talking about spinBetter casino. They blocked my account and the winnings I had there. 172 euros