First payout (EUR 500): Requested last Sunday. Since then, the status has remained unchanged at 'pending'. This means that the processing time of 48-72 hours (according to the terms and conditions) has already been significantly exceeded today, Thursday.
Subsequent withdrawals: I have a further balance of €1,080 available for withdrawal. According to the casino's terms and conditions, a new withdrawal can only be processed 3 days after the previous one has been completed.
The deliberate block: Because the casino intentionally withholds the first withdrawal from Sunday, the 3-day period for my remaining balance is artificially blocked. This means I cannot access my money for weeks, which is an unfair business practice.
Additional Information:
No bonus: All winnings were generated exclusively from real money deposits. There are no wagering requirements.
Playing according to the rules: My bets were consistently between 1-3 EUR per spin.
Support: The chat simply confirmed that 'everything is okay', but refused the payout without giving a reason. Since today (Thursday) is a regular working day, there is no excuse for this delay.
Hello dear Guru Team, here's my current status with Spinbara. I have something I still can't quite believe: almost €96,000 in my Spinbara account. According to the casino's payout policy, depending on your level, you can withdraw up to €1,500 per day and €20,000 per month. I've already initiated three withdrawals of €1,500 each, and these were transferred to my bank account relatively quickly, within 1-2 days. However, I'm naturally very worried that I won't receive the remaining funds. After all, we're talking about almost €100,000! At a payout rate of €1,500 per day and €20,000 per month, it would practically take me at least five months to withdraw everything! Are there any other ways to speed up the withdrawal process?
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