Spinbara Casino - general discussion (page 27)

I also ended up gambling away the €3550 I had. To this day, my withdrawals are still blocked while I wait for them to verify my account, which I don't care about anymore because I'll never play there again! But it is a shame to have winnings that will never reach your account; they are scammers.

How long did they keep your withdrawal?

If you mean never receiving the money, my withdrawals are still blocked and my account is unverified. If I hadn't played, the money would still be blocked because my account is the same as before, but I don't care anymore because I have no money to withdraw and I'll never play there again.

I am sorry that it turned out this way, but in such cases I always recommend the following. If you have filed a complaint and the casino does not resolve it, then it will receive black points and its safety index will be lowered. When you lose money, this will not happen because there is nothing that can be done to help. I always recommend this, even though I know how difficult it must be, and that when a casino sometimes artificially prolongs things, it is not pleasant, but you have to persevere. 

If players cannot handle it, then it is difficult to point this out or do anything more.😕

Hello everyone, this is the first time I've tried to withdraw €500. After waiting 5 days, I'm told "transaction cancelled" by the payment provider (my bank).

I called my bank and they told me they haven't denied any deposits to my account. I've requested to withdraw my money again...

Could someone tell me the steps I need to follow?

Well, you should know that the next thing they'll do is block your withdrawals and start asking you for documentation, and you'll never get the money.

When the payment provider rejects the payment, it's because they're going to start asking for documents. That happened to me, and I lost €3553.

No no no……

Really? There's nothing that can be done? Some people have managed to get them out, right?

So what they're doing is stealing! Can't we report it? Can't we file a claim? Is there no way to get it back?

Look, I've been waiting to withdraw the €3553 since January 28th and my account still has withdrawals blocked since that day. They love to drive people to despair until they gamble their money away again, just like in my case. I couldn't stand the wait any longer and ended up gambling away all the money I had. They've never contacted me again, even after I sent all the documentation they requested. My advice is to try to withdraw those winnings, and if you can't, consider them lost because they'll make your life miserable and they won't give you your money back.

I'm so sorry, I can't imagine how nervous you must have been.

I'm not going to spend them, nor deposit anything else.

If you can be patient, I admire you, but you'll probably end up playing them because they drive you crazy. We're not talking about days like they say, but weeks and months, so be patient, my friend.

I've been reading your messages, almost all of them. Is it true that after a while money expires and disappears?

Hello, I have read the entire conversation with the player. If the casino asks you for documents, this is completely normal, and every player must undergo verification sooner or later. We give casinos 14 days to complete the verification and send the player their money. If this does not happen, you can file a complaint with us. 

However, it is important to be patient and not play with the money like another player, because then we cannot help you. If you haven't broken any rules and the verification goes smoothly, the casino has no reason to take your money. 

Please keep me updated on how things progress.

Good morning!

Thank you very much for the clarification, Jaro. For now, the casino tells me that account verification is not necessary. I have been able to deposit money as many times as I wanted, but now for withdrawals, they have denied me once.

Likewise, thank you.

This is new; when I log in to check the status of my withdrawal, it says there is no payment method available!

Do you have only one payment outstanding or three? Like Patri said, be patient and absolutely do not gamble, not even briefly.

I only have one payment pending, and I'm not going to spend it, that much is clear. The problem is that I've looked into it, and this casino isn't licensed in Spain, so there's not much I can do...

And they shouldn't accept my top-ups either, nor can they send me emails. Even if they were acting in good faith and wanted to pay me, it might be difficult since a transfer from them to Spain could be denied.