Spinanga Casino - general discussion (page 5)

Well, that would make me a bit angry to say in the first place. What payment method are you trying to withdraw ? When your account seems to be fine and the casino can't tell you anything, it seems a little strange to me. 

However, as I mentioned, if 14 days pass and nothing moves forward, then I would recommend filing a complaint. 

Anyway, have you made a new withdrawal ? 

Well, my withdrawal was canceled again, they don't even tell me the reason, it's been over 14 working days, in between I played 100 euros from the withdrawal last week and won more money, so I have 2 withdrawals, but people are scammers, they say the same thing ,please i want my money tell me what i should do

If it has been more than 14 days since you failed to withdraw the money then I would recommend lodging a complaint.

You can do so here on this link and we will see if our team can help you. 

I also wanted to ask why your withdrawal was cancelled but I see that casino hasn't told you anything and apparently doesn't communicate with you. Then I think the complaint is a good step. 

Of course, if you don't know what to expect from this process, then I'll attach a guide that might tell you more and give you information about the whole procedure.

Are you in? 

Hei.

I also want to share my experiences with this casino even though i wrote an review and made a complaint. I registered there because I saw the high score and thought this is a serious, trustable casino. They have a lot of games and high bonuses.

However when it comes to withdrawals they really act strange. I have been waiting for it for 11 days now. Since the first day of withdrawaling i asked in live chat to get verified. They always told me its not needed and that my withdrawal is fine. After 10 days the section to verify was usable. Now i need to wait for many days again to get verified and no money in sight.

However. If you read this and want to play in this casino -better DONT. Its just frustrating and nervewrecking running after the winnings...

Hello, I've been waiting 7 working days for my first payout. I've already applied for 3 payouts and another one is still coming. I'm just being put off.

So. Have you already recived money from them?

Yeah.... its just frustrating af...

And were you able to verify yourself?

Hey!

I know such an experience does not fit well in its safety rating. To be completely honest, its "high score" reflects the fairness or likeness with which players will be treated fairly. Frankly, withdrawal, speed, and verification effectiveness are aspects kept outside this rating simply because such procedures vary quite a lot.

So far, we have not found a fair way to generalize personal experience, thus, to cover these important aspects, the user reviews plus the complaints cover this space.

Honestly, what you described sounds like a real mess, and I'd like to thank you for sharing that.

Though I'm convinced this casino pays eventually, I would also prefer to skip this horror. 🙁

Hello.

Have you also come across a verification delay like the other player?

Let's hope this is all kind of temporary trouble. However, I can't figure out whether any of the withdrawals you mentioned have made it through.

Feel free to update us, please. If you struggle, we are here to help.

I haven't received any payment yet and there's no way to verify it anywhere. I'm waiting for the first requested withdrawal in 7 days

The chat always tells you that you don't have to verify yourself and that everything is fine. But if you then have to verify yourself after waiting forever for the payout, it's a joke 😅 I really begged to be verified every day but they said no every time, only when the financial department needed it. Later they said "you can always verify yourself" I had to verify after 11 days, still waiting for the confirmation - today is day 14

So insist on it if possible, should have taken screenshots of the conversation

Wow, 14 days already? I don't think that's right how it's done. How much is it about for you?

This is the 8th day and I still don't see anything or changes in the withdrawals... if anyone can help me...

I have been waiting for a withdrawal from Spinanga since March 10, sweetbonanza told me that it would take 3 days, then up to 5 I ask and it tells me that there is a delay in the financial department, it is 490 euros and another 100 but I'm afraid I'm not going to do it never see in my account, they delay me daily

That must be really hard, but you did what you could, I'd say. For now, stick with the complaint. Frankly, there is still some time left for the casino.

Yet, I hope money will make it through sooner than later! 🤞

Well, I'm sorry to see another player facing delayed payment!

As you can see, others are in the same situation, in my opinion, something is happening with the casino.

But frankly, for now, there is little we can do. As you probably don't know, we allow casinos 14 full days to fulfill the payout. With a stroke of luck, I pray the complaint won't be necessary, but it never hurts to be prepared, right?

In any case, kindly browse these instructions 👈

We shall see what comes next. 🤞

Can no one really do anything so that this casino can stand up and pay its customers? I'm sorry to say I'm being scammed.

As Radka said, our team will try to help you, so I wouldn't be sceptical yet. I firmly believe that everything will work out and be fine and the casino will do the right thing in the end.

okay, wait these 14 days and if I see nothing I will let you know

One customer service says documents have been requested from spinanga for verification and the other says nothing has been requested yet. I also can't upload documents anywhere. Payouts and verification have never been so bad in a casino.