Spinanga Casino - general discussion (page 19)

Sorry!!14 days for a withdraw????unbelievable!!

The thing is, they're getting along, bro

Apologise but I am not agree!!I am waiting 8 days now and we are living in 2024. All the translation currently are almost automated. The 8 days in our days is totally unacceptable for no reason….

Brother, open a complaint and explain what and how.

thank you live !already did this..

Hi, you say that the casino didn't tell you anything more than that it's delayed yes ? According to what you had a chance to read it's true, sometimes it takes time to send money from the casino and I can see that another player also helped you at least with his experience. 

Anyway, do you have a verified account here ? Is this your first withdrawal here ? 

In addition, we give casinos exactly 14 days to sort out everything that is necessary and send the money. So if nothing changes after that time, be sure to let us know and we'll try to help. 

Hopefully it won't be necessary and you will come back with an update that you have already received the funds. 😉

My account don’t need veryfication at this moment. It is my first withdrawal. However they didn’t providing a reason behind the delay. We are currently on the 10th day.

Thanks for the informative answer. I hope this will be resolved as soon as possible and you will get your money or a reason for what is happening. I assumed it might be verification but since you say it is not, then it must be something else. 

Anyway, we will have to be patient and wait and see what happens next and if nothing happens then our team will come in and try to contact the casino. 

Good luck. ☘️

Hello, I want to reach the casino but the chat doesn't work!!

Do you think I will really get the money I won????

Request information

Have you tried to reach them by email? I saw you have successfully submitted a complaint here with our team, so hopefully your issue will get solved. Please keep us informed.

I join the list of those scammed by this casino. I had been waiting for two days to be paid 500 euros and today they canceled it saying it was due to problems with the supplier. I have requested it again and of course I have to wait 3 more days. After reading what people here say, I have come to the conclusion that I have been scammed.

Has anyone managed to get paid?

I haven't received any feedback on my payout yet.

Didn't they want you to verify yourself?

Please let me know, I have the problem that the chat doesn't work.

Please, could someone help me?

I sent the documentation so they could verify it and they told me it was not necessary. This afternoon they told me that the 3 more days don't start until tomorrow and if they validate it as they caught the weekend that I forgot until Monday

Can someone help me claim it?

I can understand that you feel this way, but in my opinion, it is really soon to know. We usually give casinos 14 full days to process the payment, especially when it comes to the first one. So hopefully they will be able to send the money shortly, and everything will be just fine. Surely let us know about any further progress regarding your withdrawal.

Ok, I hope it doesn't take too long and I can write that it is already resolved.

Thank you very much for the speed 🙂

Hello,

Does your live chat work in the casino?

Best regards

Thank you for sharing and I will keep my fingers crossed.🤞

Hello. The chat does work but they don't pay much attention

Hello,

Finally I was lucky. Yesterday they not only approved my withdrawal but I received it instantly. Some advice I give. I spent three days without writing to customer service. I think the more you complain the less they pay attention to you