Spinanga Casino - general discussion (page 18)

On the Mastercard website

And they told me the same thing in the chat, they said they’ll write me an email about what’s wrong. they never write... just ignore and cancel the file for verification

Sorry, but I do not get your recommendation to the other player to cancel the verification. Why exactly would he do that after he actually got his first payment? 🤷‍♀️ Could you explain, perhaps?

I have already received all the withdrawals. My advice is that the documents be sent exactly as requested, they make it very complicated, but if they verify the withdrawals, they made them.

Thanks for everything gurucasinos

Well, that makes us happy and we're certainly pleased that you managed to get all your money in the end. When it comes to verification, it's always best to work with the casino to make it as easy as possible. Then, as we can see, withdrawals are not a problem, at least not in your case. 

Anyway, will you stay here to play or will you move somewhere else ? 🙂

I must have had "fast" withdrawals because I didn't have to verify the account this time🤔

I don't understand what you mean? In general, I just wrote about my case that they don’t tell me... but when checking and sending the file to them. they cancel it

Hello,

I think this was kind of a misunderstanding. Thank you for the explanation. Seems like this casino only triggers the KYC verification when necessary, not before completing each withdrawal request, do you have the same opinion?

Based on the smiley face, you would prefer to get over the KYC now already, am I correct? 🙂

I'm asking because I would prefer the same.

Why was that? I was never paid the money.. and the verification of the file was also canceled....

Yes, and since this is probably your first withdrawal the verification is in most cases done at this time. 

As for the verification itself, I have seen that your document is never accepted and they ask the same thing every day. I find it quite annoying and if they do reject it then I would like to know the reason. Is everything clearly visible, in the format requested by the casino and does the document contain all that is necessary ? 

Anyway, you have a complaint and our team will try to help you if this persists. 

I hope it will be resolved soon. 

It worked well for me, but a colleague of mine also had problems with the withdrawal.

So I'm glad that at least for someone it was okay. Did you manage to cash out at this casino ? How long did it take if you did ? Do you still play here or not ? 

I did everything that they asked and are asking.... I sent all the documents... and the fact that they are asking Netteler for a statement of transactions is what I am throwing... I can send it to you so that you can see for yourself what is wrong there if I download a file from the site the neteller himself.....

Hmm the best thing to do would be to send it to a complaint, but it would still require an answer from the casino as to what's wrong if they reject it. I won't be able to evaluate it since I don't work at this casino. But it is logical for me to give the reason for the rejection and say what is wrong and not just ask the same questions over and over again. Then you can't know what you should do. 

So as I said, if you don't move, I firmly believe that our team will be able to find out what's wrong.

Fingers crossed and keep your nerve. 🤔🤞☘️

I don’t know why, but I can’t write a complaint. there is something wrong with the site.... I write the text and click SEND, the sending spins and everything is not sent....

Could you try to delete the cookies or try from another browser to get in and write to the complaint ? If that doesn't work let me know. I saw that the ball is in the casino's court so I hope they will reply and give relevant information. 

Hello,

I have asked for a withdraw 8 days ago(6 working days passed) and casino didn’t proceed with the withdraw of 100 EUR.They facing delay they say, no one tells me what is really going on!!I saw that almost everyone here have a problem with the withdraw?How did you manage to get your money?

is this casino paying really. They say that fast payment three working days max. But this delay huge. It is the first time that I am waiting so much time.

Brother, I who have been playing since the beginning of the year make withdrawals, sometimes it takes up to 14 working days, sometimes every 3 days. It has to do with the volume now I think they do anyway.