Snatch Casino - general discussion (page 29)

Can anyone access the snatch casino website? I get an error, an error on the website

I have the same problem. It worked this morning. The website is probably offline and the money is gone. They've ripped off enough people...

Worst casino ever.

Anyone else has that Problem or did they Block us?

Still offline. That's sick. I guess the Money is gone.

Hello,

I just found out about the Immerion and Snatch websites. While I can't confirm a connection, other players have reported similar patterns when handling withdrawals. This seems somewhat coincidental to me. I just informed our Data Team about both sites.

Snatch shows error

Immerion now shows "maintenance."

If i come across anything worth sharing, I'll get back here...

Hi

Do you think the most of your customers are pleased with your safety indexes and I am the one who find it wrong? Are you so naive? I am sure a BiG amount of your customers already don't trust it and aren't pleased of Your unreasonable high ratings. What about the participants of this exact thread for example? I'm sure The Most of them just don't trust your ratings anymore. Let's ask them.

Is There Anybody who read this message find that safety indexes in casino.guru are fair? Please respond.

They are down now. I'll not wander if they never come back. Still I hope they will.

Soon or late this near to scam casinos with this terrible behavior so also reputation will be shut down. I wish them to get bankrupt as soon as possible even if I loose my 900EU

Totally agree to your points! Its nonsense.

Snatch Casino is doing everything to delay withdrawals and hold back winnings of players. Worst casino experience ever.

Hello,

I think I can say that the Complaint and Data Teams are both aware of that and that's because we still try to work best on concrete complaints and situations that directly affect the Safety Indexes. The players you mentioned have certainly submitted complaints to help us gain insight into how to effectively address any issues with casinos while maintaining open communication and cooperation. From my position, I can say that I understand what you're saying.However, I expect you to be unaware of this. The main thing is to ensure at least some communication with the casino so we can resolve player complaints.

(read my posts in Immerion and Ybet threads) It is all directly related to the Safety Index.

We must determine the appropriate reduction in the Safety Index, based on evaluated facts, and clearly communicate this to the casino. Claiming that "your department has investigated too many players" may not be the best approach. besides the whole evaluation depends on communication with the casino.

Such situations, in my opinion, show how much the Safety Index relies on data and proven facts and, on the contrary, how it does not conclude user experiences.

I agree that, from the player's point of view, it is not very convincing, but not every complaint is the same, and unless they are all at a certain stage, we just can't punish the casino without having something in our hands.

We can discuss concrete situations. I believe this all is just a general conversation.

I see you're aware of situation, and do have some doubts. I would like your data team were also just a little interested in providing your customers reliable and trustworthy information. Hope they will finally realize and understand that criterias taken 9-10 years ago sometimes needed to be upgraded to stay up to date and give true information to your customers.

They are, but if I am to be honest, it is always a data-driven decision; data is mainly collected through the complaints, and as you may have assumed, complaints take quite some time. The tricky part is that we are more or less unable to gather evidence or data on whether the KYC, for instance, was prolonged on purpose or not. The Safety Index remains unaffected by "maybe" or "we think that." To maintain impartiality, we must also clearly communicate each change to the casino.

This is where, in my opinion, the most problematic part begins. I perfectly understand that for players, everything is clear, and it makes sense, because once the problem gets solved or unsolved, you close the account and move away.

Our job, however, is to still be able to help other players too, which requires open communication with both sides and "punishments" based on hard proof. If we start changing the indexes without solid proofs or statements, casinos may simply say, "Okay, your call." You can't justify your actions; we no longer care about your complaint center."

That's quite a limitation position. I'm just saying we are all aware of the situation.

Now the casino isn't even responding to complaints. Has anyone here received any money in the last two weeks?

Casinoguru is destroying any reputation they had.

By giving high ratings to full out rogue casinos is absolutely shocking behavior and now we have all been robbed by this group.

Every other affiliate website rates these types of casinos between 1-4.9. 4.9 if they do pay..delayed but pay. 1 if rogue and dont pay. 7 and above is for casinos that show a huge trust index, pay quickly, very active reps and no issues.

This website, forum and the internet is littered with hundreds of complaints.

What does casinoguru do? Give them an above 9 rating.

While casinoguru does help get players played when they can, they cause their own problems by giving untrusted sketchy casino huge massive safety ratings.

What a joke.

Without solid proofs?

All this casino forum threads have hundreds of complaints. Hundreds.

Non pay for months and months. You gave this casino group a 9.1 rating.

Are you guys insane? How did you ever think that was a good idea. Give a casino one of the highest ratings available for what reason? Name one reason please.

You bit your hand because now this entire forum and its members are extremely pissed we have all been absolutely robbed by casino you pushed hard and gave a massive high rating too.

i signed up because of your website suggesting a high rating.

What happened? I was robbed of my $200 deposit and $4000 in winnings? $200 stolen directly from me.

Who is going to pay for that? You?

Its crazy... The Casino was Not able to give a Statement about my complaint, they had 7 days for it. I am waiting for 11 weeks for KYC Check and now they simply get another 7 days to reply. It feels like no one cares.

The casinos have closed down and took off so kiss your money bye

Yeah i think so too.

Wooow… Just read all these messages and I’m lost for words 😔

Hopefully this is just small maintenance but who knows🤞

Guys, I dont know how and why, but since 4 weeks I’m getting 1000e cashout every wednesday, i got 4 of them and 3 left to go…

Dont give up, hold on a bit more, we all waited 3+ months, some even more but try to stay calm and dont lose your winings…

I never lasted 2-3 months without playing, they killed my will to gamble,and I thank them for that with all my heart, they will get reviews they deserved on every page possible!!!