SlotMonster Casino - general discussion

If you want to discuss anything related to SlotMonster Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

After attempting a withdrawal, the transaction remained pending for four days and was then credited back to my account. I then contacted customer service via live chat and complained. As a result, my account was closed.

This is a clear warning about this casino!!!

How can I contact the licensing authority?

This is 100% fraud

https://de.trustpilot.com/review/slotmonster.com

How are you going to play in that scam casino?

100% Scam

I've been playing on the same site for 5 years and it's never given me any problems. The best rakeback and rewards for leveling up bro.

Never in a million years... Check out the reviews on Trustpilot...

The casino hasn't even existed for 5 years 🙄

Why are you spamming my post? Stop with your advertising 😡

I didn't mean to offend you, sorry, just to help you avoid going to bad casinos!

Hello,

Sadly, this is specifically the reason why such a way of active advertising is forbidden on this forum. Any other promotional posts will be deleted unless you adhere to the rules:

https://casino.guru/forum/bonuses-and-promotions/rules-for-casino-representatives-adding-promotions

https://casino.guru/terms-and-conditions

As you can see, players are not fond of it. We appreciate your cooperation.

Hello,

if the casino didn't bother to explain the issue to you, I guess we won't find the answers without direct cooperation. I suggest you complain about this situation here on our website. It is not complicated; don't worry, it would be good to read the instructions first, however:

https://de.casino.guru/beschwerde-loesung-anleitung

Basically, the casinos are allowed 14 full days to resolve the matter without direct intervention. still, players are welcome to submit the complaint in advance, especially when the account has been blocked without explanation.

I would recommend that, because once you submit the case, the casino will get noticed, it might help them think twice about such an approach.

Just in case, are you familiar with anything that maybe considered a rules violation? I would like to ask the casino representative instead of you but as you can see, there has been no representative responding to players on the forum.

Well, I hope we will be able to help.

I would like to submit the case as a complaint... Unfortunately, the end result is always Captcha failed... With Firefox & Chrome on the PC and on the mobile... What is the error?

The casino responds with templates... Unfortunately, this always seems to be the case here. After a win, no payout is made and/or the account is closed. I therefore STRONGLY advise against playing at this casino or any other in this group. The Trustpilot reviews speak volumes. I should have read them beforehand.

I'm sorry but this is something we are not able to overcome at this moment. I'll send you an email with possible tips. Yet when it comes to the complaint, please send an email to complaint@casino.guru—add a Captcha error into the subject, or mention this problem in the body. We asked our colleagues from the Complaint Team to submit the complaint on the player's behalf.

Just explain the nature of the casino problem and they will address it just as a standard complaint. 🙏

There is, however, still a chance they have been delayed or are investigating your account. I would stay optimistic at least for the 14 days I mentioned earlier.

To all those who have problems with withdrawals and/or have had their account deleted or have filed a complaint.

Please write in the chat here and keep us updated. There are so many victims. (See Trustpilot)

Are you writing this to exchange experiences and views and also to know if someone got paid or do you have another reason?

Of course I see it positive and the more people will write here the more they can be safer in the future. 🙂

It's mainly about exchange.

I also want to prevent the casino from stealing from other players with its practices. I've been listening to nothing but excuses for nine days. The day before yesterday, I was suddenly asked to verify my account. Last night, my account was no longer found in the chat. They're just lying and giving templated replies.

As you can see on Trustpilot, there are many victims. The casino's approach is always the same.

The casino has never contacted me. I initiate the entire conversation. I post in the chat several times a day, etc.

It's getting enough.

Sure, so I thought well it would be for that reason. 

As for the casino itself, its safety index says it all, so I'm curious how the verification will turn out and whether it will be successful. If it is then I'll be even more interested to see if you get your money. 

I will be glad if you keep updating if you have something new.