SlotMonster Casino - general discussion (page 3)

Trying to withdrawl my Money but they Not handling my KYC … still pending After days and support is not helpfull

played at many sister Casinos from EOD Group, and was always fast and smooth… but now I m worried

any ideas ?

Hello, the first thing I would want to know is, what casino told you about KYC?

Are there some documents which are not approved? Or what is your problem?

Can you be more specific where in this process casino gives you hard time?

Hey!

Any other members that are a part of their "loyalty-club"?

would like to get in touch with other members for some input

thanks

Hello, I would try to find someone in this thread who hasn't written about what you're talking about. If you find someone, use the reply button to ask the player the question again, as this will notify them.

However, what would you like to know about their loyalty program? Have you encountered any difficulties, or do you just want some clarification? 

hello i joined this site as a part of a offer site deposited 37.50 into it won 619 tried to withdraw but they came up with some bs excuse saying my iban info was wrong when it was not so i have taken screenshots of my account info and such so if they pull this bs again i will have them

i really hope it dose work this time tho as i am not just gonna let go of this type of money

has anyone got there withdraws from them or am i just wishful thinking at this point

I hope that it will work too, even though this casino has a pretty low safety index, unfortunately.

They don't even reply to the complaints at all, which makes it impossible to solve any of them.

Aweful website. They promised me a withdrawl of 470Euro after they closed my account with money in it. back in december 2024.

They asked me to provide my bank information and ID which i did. Been over 1 year and still nothing. They have blocked my email and when i message them in live support they refuse to help, sometimes just closing the chat.

Hello, that sounds truly nasty. If you do not mind a question, are you convinced that the casino still considers this situation unresolved? I mean, it has been more than a year now. Do you think something will change after such a long time?

I think they are not going to review my complaint. They have also blocked my email a long time. I also sent complaint on their license website which is around 11 month ago which still haven't been reviewed.

I also sent complaint to Askgamblers but they refused to help me and said i would have to wait for them to review my complaint which will never happend. They told me it takes 3weeks - 3month and its been over 10 now. I was going to make a complaint here but then i read what you guys said about slotmonster, they dont reply to reviews etc.

Unfortunately, a long time has passed since you experienced that situation. Our complaint team wouldn't be able to investigate now, you know.

We can intervene only in cases no more than 6 months old, actually.

I'm just curious now, why didn't you come here earlier, if you don't mind, of course.

Hello everyone,

I am looking for help regarding SlotMonster Casino.

They have withheld my money and are refusing to pay me. I also believe this casino may be operating illegally. I would like to know if anyone has had similar experiences or if someone can advise me on what steps I can take.

I have tried contacting support, but the issue has still not been resolved.

Any help or advice would be greatly appreciated.

Thank you.

Unfortunately, this casino has a really low safety index, which means that it is not safe, so I am not surprised they act like this.

You can try to file a complaint here, and our team will do everything possible to get in touch with them, even though it is not certain we'll be successful.

May I ask if you deposited any money there or played with some no-deposit bonus, please?

Hi Romi,

No, I did not deposit this amount into my account. I won around €5,000 while playing, but the money never appeared in my account balance. Shortly after that, my account was suddenly deleted without any explanation.

I am a single mother and I really need this money. Since my account was removed, I have not been able to contact the casino in any way. They do not respond to emails and I cannot access support anymore.

I would really appreciate any help your team can provide. Thank you.

Does it mean that you played with a no-deposit bonus, please? Do I understand that correctly?

Please know that any winnings from an online casino are not a way of making money or anything, but just some kind of bonus, and you surely should not rely on it. If your situation doesn't allow it, you should surely not play with real money whatsoever.