SlotMonster Casino - general discussion (page 2)

I am excited...

PS: There is no verification option on the site... How did that happen "automatically"?

I hope for your sake that everything goes smoothly and that you get your money... 🍀

I've already finished with it... I'll wait until Saturday and then withdraw my €400 deposit and forget about the winnings...

If things are escalating for you too, be prepared for emails like these:

"Since this matter

already several times

was addressed and

This conversation is in

circle, I have to

End chat. If you

have further questions,

you are welcome to

contact again. I

wish you a

restful rest of your

day."

That's always the wording at the end...

Turned €400 into €1320 in just a few minutes... (1 slot, approx. €3 stake)

Then I clicked on withdrawal... 4 days pending... Then, without a word, it came back to my account...

In the chat I asked what was going on and when I felt it was too stupid I changed my choice of words a bit towards escalation... 😉

Then the account was gone... I've been in the chat for nine days now, trying to get my money... They keep saying that another team is handling it, etc. After seven or eight days, I was asked to verify myself in the chat, which I did...

99% of the time they send me template answers in the chat, then I escalate and, as mentioned, get the "Spinning in circles" message...

That sounds a bit strange, but okay...

You wrote your first post here an hour ago, will you get your money within that time?

All right 👌🏻

Update: Now he's deleted everything 😂 Someone shows up here, claims to have won a lot of money, is online for an hour, and gets his money paid out within that time... Great cinema 😂

MJust7 was fake ❗️100%

He was sent by slotmonster.com and thought that no one would notice... 🙄

This shows even more clearly that the casino is cheating...

I have now reported the payment recipient (epictipz) to VISA/Klarna and paused the payment.

I'm now escalating the situation. The payment recipient is circumventing the Klarna/VISA gambling block for the casino.

I have now reported this.

I see you've moved on to another process. But I do not blame you, to be honest, and I would like to know how this report turns out. 

Will you please let me know?🙂

@jaro

There is no other option.

The comments from the guy yesterday who deleted everything were also very dubious and consistent with the casino's behavior. He's now missed a positive comment on Trustpilot. His comment: Everyone who wrote a negative comment either provided false information when creating their account or created a duplicate account. I've reported his comment to Trustpilot and will ensure that he is prosecuted for making false statements/innuendo.

I hate this kind of behavior. I'm only concerned about my rights and the protection of other players 😉

It's a pity that the player deleted his posts.

I have one recommendation, use the "reply" button to notify the player that someone has replied to him. Tag doesn't work here with @ so I just wanted to give you a hint.

About what you said, that you reported it to Klarna/visa, I wanted to know more about that when you get a reply. 

Because I find it strange, you delete everything!?

That doesn't make any sense 🤔

You have to take responsibility for your comment on Trustp... You're accusing everyone else of having duplicate accounts or providing false information... I won't let that happen to me.

Anyway... Maybe you were lucky with the payout... I don't know...

I reported the casino.

Response from the Joint Gambling Authority of the German States (AöR)

Dear Mr.........,

Thank you for your message below.

First, we would like to point out that the offer on the website you mentioned ( slotmonster.com ) constitutes illegal gambling within Germany; participation in this activity is punishable under Section 285 of the German Criminal Code (StGB). The provider does not possess the required German license for its gambling offering within Germany . A license from other countries, such as Curacao, is not sufficient for a gambling offering within Germany. This has already been confirmed by the highest court.

The Joint Gambling Authority of the German States (AöR) is already taking action against illegal online gambling offers and advertising for them in general using the means provided for in the State Treaty on Gambling (e.g., by prohibiting them (Section 9 (1) No. 3), payment blocking (Section 9 (1) No. 4), and IP blocking (Section 9 (1) No. 5 of the GlüStV 2021), by reporting to tax authorities, and, if the suspicion of a criminal offense is confirmed (Section 284 (1) and (4) of the German Criminal Code), by filing criminal charges. However, we would like to point out that no information can be provided regarding ongoing administrative proceedings.

To MJust7 or Marius J.

You didn't do yourself any favors with your comment on Trustpilot. As you can see, playing at this casino is punishable by law, as the casino is illegal (Section 285 of the German Criminal Code).

Since you are defending the casino and your comment may cause further violations, this may have repercussions.