Slootz Casino - general discussion (page 5)

also can not in account

You often have to reset the password. At some point you will receive an email with a new password. I did this process about 30 times until an email was sent.

But nevertheless we will not receive any money...

its all the same bogamba same chat slootz bogamba email zero slootz also

I am glad that at least something has been successful in this casino, but on the other hand it doesn't really solve much and the important thing is the withdrawal, about which you still don't have further information. 🤔

Hi, in this case I would also recommend to file a complaint. I have a feeling that every player who comes here has the exact same problem. Anyway, what did the casino say to you, why don't you have your money yet?

Also I think that everyone who goes through this thread can probably take it as useful information before depositing to this casino.

I wish you the best and I hope every case will be solved.

Is that real?

I was looking at our page what we have listed for the license and I found this. I think that says it all. Did you see it too ?

this email I get 30 min ago

We appreciate your patience while we work through a high volume of payments. Your payment is important to us, and we are committed to resolving the delay as quickly as we can.

Best regards 

Slootz

Better than nothing? Honestly, I can't tell.

Maybe the casino is short on staff; that wouldn't be unusual during the last few days before Christmas. 🤷‍♀️

I'm not convinced that trying to figure out what is behind the delay helps anyone much. So, instead, I'll keep hoping for better news.

I've been receiving this message since the beginning of December.

next week it will be two months since I received the same messages as the other players here in the discussion

the same as last Christmas 2 casino did not receive 3000 euros lucky wins also maximal wins are still on various platforms to play fear the same now get a lot of money buy a new car can see screenshot everyone has a bond with each other all on chat same answer I feel real humiliated slootz ,bogamba, voozazaa ,turbospins ,house of spins,tornadospins all same found from slootz company I have call promised me for Christmas answer I. think I speak with the owner

casino guru can u contact slootz??>?

That's right, Casino Guru can do something like that. By phone or no idea.

can u all still login with ur own password or u need to reset it??

I was just logged out and couldn't log in anymore. Reset Password. Email came immediately after 1 second. Now I'm back in. What a circus really. It's always possible to take money, but it's not possible to pay it out. impudence

According to what I read here and wrote off, most of the cases have been dragging on for quite a long time. I would be very happy if the casino would pay out everyone's money and not just send the same message to every player. Of course we will just have to wait for that, although I think everyone has waited enough. I hope the next update will be with everyone getting their money.

I will keep my fingers crossed. 🤞

Haven't you also thought about filing a complaint ? I think it might be appropriate, although nothing has been resolved yet, so I want to firmly believe that gradually the casino will come to its senses and start solving these issues.

What do you say ? 🤔

I recommended to file a complaint on this link. When you file a complaint and describe to our team what is going on, they will try to help you. One of the steps in the complaint process, after you have heard from our experts, is to contact the casino. However, if you do not have a complaint, then our team has no way of resolving it and no basis on which to contact the casino. 

I would also recommend that you file a complaint, mainly because if the casino does not deal with such situations and therefore complaints, it will get black points and its safety index will go down.

So if you and other players have been waiting this long, I would definitely go ahead and file it. 

Of course, if you would like to see what you can expect when you open a complaint, I have added a guide with useful information. 

I think there is nothing to wait for here. I hope this will be sorted out soon.