Shuffle Casino - general discussion (page 12)

My withdrawal date is September 9th 2025.

September 9th 2025.

In this case, we have to wait and see if our complaint team will be able to investigate the whole situation now. We actually have a limit of 6-month-old cases because later, we are unable to get the information from the casino.

Hopefully, we'll be able to do something.

okay please help me. Thank you so much for your time

okay thank you so much.

Please stay patient, and soon you will be informed about any next steps.

okay thank you

Please reply to some additional questions in your complaint whenever possible.

They should investigate Shuffle's reviews on this platform; on TrustPilot they have a red flag because they removed several fake reviews.

So, what exactly should we investigate, please? I'm not sure I get your point.

Shuffle's reviews on CasinoGuru—maybe those who leave positive reviews receive bonuses, I don't know—on Trustpilot they have a "Fake Reviews" label.

Ooh, now I understand.

We try to keep all the user reviews as unbiased as possible, always. It is a difficult task, of course.

If you see the user feedback, though, it's actually mixed, so I believe there are no fake reviews. Hopefully.

I am writing to file a complaint regarding a delayed withdrawal on Shuffle Casino.

I requested a withdrawal on April 27th, 2026, in the amount of R$679.04. Since then, the status has remained "under review" with no clear timeframe provided.

My account is fully verified (KYC completed), and I have not been asked to submit any additional documents. I have also not violated any terms or used multiple accounts.

I contacted support, and they only replied with a generic message saying that my case is under manual review by the compliance team, without giving any deadline or explanation.

It has now been several days without any progress or updates, which is unreasonable for a simple withdrawal request.

I kindly ask for your assistance in resolving this issue and ensuring my withdrawal is processed as soon as possible.

Thank you.

Hello, I understand one would count on easy withdrawal, especially for an already verified account. The best assistance is to be patient and let the casino proceed with the pre-withdrawal check. Sadly, this is not something the casino can skip and even though the delay is inconvenient, just as you said, it has been a few days.

So, your request is understandable, but it falls on the casino to "resolving this issue and ensuring my withdrawal is processed as soon as possible" at least at this stage.