Shuffle Casino - general discussion (page 13)

That is difficult to say. Every player's situation can be different depending on what the casino requests from them and whether they need to go through verification or not.

You can check the player complaints for this casino, and that will probably give you the best idea of how long other players have been waiting.

I would not say that this is a casino that always processes in two or three days. For some players it may happen that quickly, while for others it may take a bit longer. I would say it depends on several factors.

Since you have already been waiting for 10 days, and as I mentioned before, we give casinos 14 days to process a player's KYC. If nothing changes by then and you still do not receive any response about whether you have been verified or not, then definitely get in touch with me and I will recommend the next step, which would be filing a complaint.

Account: Domi01

Email: rimimavro1912@gmail.com

License: Curaçao Gaming Authority OGL/2024/1337/0628 - Natural Nine B.V.

Amount stolen: $17,770

28 July 2026: L3 FULLY VERIFIED via Sumsub. No liveness required. GREEN check. Shuffle allowed me to DEPOSIT after that.

21 Aug 2026 14:32: Withdrawal €28 APPROVED AND PAID instantly with same documents.

21 Aug 2026 same day, few hours later: Withdrawal $17,770 BLOCKED with same documents. They invented a new liveness verification that was NOT required for L3 and NOT required for €28.

Since 21 Aug: 10+ emails from rimimavro1912@gmail.com to compliance and support - ZERO ANSWER. I tested their support Sunday from another email with a fake question - reply in 2 minutes. They ignore withdrawal emails on purpose.

WHAT I DID - I TOLD EVERYONE:

Curaçao Gaming Authority (CGA) - License OGL/2024/1337/0628 - Formal complaint filed for win-based KYC and contradictory verification. I told CGA that Shuffle validates L3, pays €28, then blocks $17,770 same day with same docs.

Casino.guru - https://casino.guru/shuffle-casino-review - Dispute filed 22 Aug 2026 for $17,770 - Status: Waiting for review. I will give all proofs (L3 screen, €28 approved, $17,770 blocked, 10 ignored emails) to the mediator. This review is also on https://casino.guru/shuffle-casino-review.

Bitcointalk - Thread opened: https://bitcointalk.org/index.php?topic=5592031.0 - Daily updates with proofs.

Trustpilot - 1-star review with same timeline.

This is the same scam pattern you can read on https://casino.guru/shuffle-casino-review:

"After a week they asked me for documents, selfie, bank statement, source of funds and who knows what else, support was of little help, I felt mocked"

"After 14 days they still have to pay, KYC correctly done, answer is always manual review needed - EDIT: day after posting on Casino.guru forum they paid"

"Won 999 then 600 then 1800, they kicked me out, waiting Level 3"

"Verified 150x times, all verified, manual review ongoing 3 weeks, holding my deposit 1500 + 600 profit"

MY DEMAND:

Shuffle, you paid €28 same day with same docs. You validated L3 on 28 July. There is NO clause in your T&C allowing post-L3 liveness only for big amounts. Release my $17,770 now.

SHUFFLE.COM OGL/2024/1337/0628 - DOCUMENTED CONTRADICTORY KYC WITH WRITTEN PROOF FROM GREGORY

1. COMPLAINANT Domi01 $17,770 - rimimavro1912@gmail.com

July 28, 2026: KYC L3 VERIFIED via Sumsub. French ID + Sogedo. Status GREEN Approved. Shuffle confirmed L3.

21 Aug 2026 2:32 p.m.: Withdrawal €28 PAID by Shuffle with SAME French ID + Sogedo. Proves KYC valid.

21 Aug 2026 SAME DAY 2:32 p.m.: Withdrawal $17,770 BLOCKED with SAME docs.

21 Aug 2026 9:08 PM (7 hours after €28 paid): Email from Gregory from Shuffle (screenshot gregory.jpg) - 14 hours ago - claiming:

"Proof of residence: The document provided is not clear/legible enough for us to verify the required information. Please provide a new, clear, and legible proof of residence showing your full name, residential address, the date of the document, and the issuing entity."

"Liveliness/Identity Check: The liveliness check result is inconsistent with the submitted identity document. Specifically, the liveliness check indicates a male individual, while the provided identity document pertains to a female person. This discrepancy must be resolved."

"Your KYC verification has not yet been successful, and therefore we cannot release the withdrawal at this stage."

This is FALSE and proves contradictory KYC under new Curaçao LOK:

How can even Sogedo be clear enough to PAY €28 at 2:32 p.m. and not clear enough at 9:08 p.m. same day to block $17,770? LOK Art 3.1 and 4.2 forbids retroactive invalidation after payment.

How can account be "KYC not yet successful" on 21 Aug 21:08 when it was L3 VERIFIED on 28 July? Shuffle already allowed deposits and play for 3 weeks after L3.

Gender mismatch "masculine vs feminine" is pretextual - Same French ID used on Stake.com to withdraw $150,000 in under 2 hours with no gender issue.

2. PROOF OF SELECTIVE SUPPORT - Sunday 23 Aug 15:22 - 0 MINUTE

15:22: Email from huberweb69@gmail.com "I would like to deposit 1 BTC on Shuffle, how do I do that?"

15:22 (0 MINUTES): Reply from Brooklyn from Shuffle "Hello, After completing L1, please go to the Wallet window and select the Deposit tab..."

scam.jpg shows 4:22 PM (1 minute ago) question, 4:22 PM (0 minutes ago) answer.

Same Sunday, support answers deposit in 0 min, ignore 10+ emails rimimavro1912@gmail.com for $17,770.

Breach LOK Art 6.1 complaints handling.

3. PATTERN - PLATINUM 1 version69 $34,426 BLOCKED

Player verzisor69 - PLATINUM 1 - Top VIP, hundreds of thousands wagered:

-$15,191 In review

-$19,235 In review

Total $34,426 blocked In review.

If PLATINUM 1 blocked for $34k, it's not KYC, it's win-blocking. Even best customers scammed.

4. COMPARISON & LINKS

Same French ID: Stake $150k in 2h OK

https://casino.guru/shuffle-casino-review Safety Index 4.8 Low 9,429 black points

Bitcointalk https://bitcointalk.org/index.php?topic=5592031.0

License OGL/2024/1337/0628 accepting French without ANJ

5. ATTACHED EVIDENCE

gregory.jpg - Gregory from Shuffle Fri Aug 21 9:08 PM claiming domicile not clear + gender mismatch + KYC not successful while L3 was verified 28 July and €28 paid same day 14:32

L3 28 July Sumsub green

€28 paid 21 Aug 14:32

$17,770 In review

verzisor69 PLATINUM 1 $34,426 In review

Stake $150k 2h

scam.jpg Brooklyn 0 minutes

10+ ignored emails log

Contact Domi01 rimimavro1912@gmail.com

UPDATE 24 Aug - RESOLVED - $17,770 PAID:

Shuffle just paid my withdrawal Domi01 - 17770 USDT SOLANA chain - Email "Withdrawal Confirmed!" received today 7:37 AM. See proof file WITHDRAL.png

Thank you to Casino.guru forum pressure. My Casino.guru dispute for $17,770 can be closed as RESOLVED.

Note: My account verzisor69 PLATINUM 1 $34,426 is still in review - I will update separately.

Timeline: L3 verified 28 July, blocked 21 Aug, paid 24 Aug after posting here + CGA complaint OGL/2024/1337/0628.

Hello, I'm glad it worked out this way so quickly. I am sending a note regarding the payout to my colleagues. I'm unclear about the separate account "verzisor69 PLATINUM 1 $34,426 is still in review" you mentioned, but that may be unrelated to the complaint. I must admit I did not understand much from your reports or the previous text, but it's nice to see the casino was able to resolve that on Monday morning, I wager.