Scatters Casino weird

Good evening would have a question is it normal that a payment is confirmed but only has to be verified after 1 week? Scatters has not sent me an email that I have to verify myself.

So what exactly is the problem? That you requested a withdrawal and they asked you to wait for a week until they send it to you?

So the problem is the deposit has been processed during the process and the money is no longer in the player's account after a week I wanted to know when I would get my money and then the chat tells me they have to send documents and my question is why not requested the documents beforehand and then processed the payment?

Oh yes, this is actually strange, because once a casino sends the withdrawal, you should receive it. On the other hand, if you're not verified as a player, it's a standard process to request the documents from the player. Maybe someone just did a mistake, approved your withdrawal without verifying your account and when they realised the mistake, they cancelled the withdrawal and requested the documents (but you already got an automatic email confirming your withdrawal).

I wait 48 hours first, it should take me to be verified, then I'll keep looking

Yes, 48 hours should be enough for verifying your account.

Now it means 3-5 days it should take my documents to be processed