Royspins Casino - general discussion (page 3)

This Casino lied and falsified data in responding to my complaint.

They talked about the value of withdrawals, but not the value of deposits and how much they do to make addicted players put their money back there.

Casino Guru at RoySpins is not serious, it is visible to everyone. Give it a low rating and take us out of the top.

Hi, I see your complaint has been pending for two weeks. 

Anyway, just to give me an overview of the situation, what is this case about ? Did you try to self-exclude in this casino and failed ? Did the casino encourage you to play or was it somehow different ?

Can you please describe the situation a little more ? 

Deleted me several times.

This Casino has always sent me communications to play.

Unfortunately, due to my illness, addiction always got out of control and led me to gamble.

This Casino has always allowed me to create new accounts due to the addiction, with the same document.

When I won and got up, they immediately came with messages to win more and I lost everything.

This Casino does not respect the law, much less responsible gaming.

Furthermore, they make false statements. In my opinion, it should close.

Be careful, don't be fooled. It continues to be promoted by Casino Guru, but there is nothing seriously reliable about it.

Protect your money and don't put it in this Casino, they are not serious!

Thank you for describing the situation. I would say that this is not the right approach for the casino to take if they knew you had a gambling problem. I don't think it's right to encourage a player to keep playing but to close his account. As for the problem itself, I would like to share with you a guide on responsible gambling that might be helpful to you. 

However, have you requested self-exclusion as required or in accordance with the Terms and Conditions ? 

Also, I see that your complaint is still open and our team will try to help you in this case. We'll see how it all turns out and I wish you a fair resolution. If you have anything new, be sure to let me know.

Yes, I always requested self-exclusion through customer support.

They know what they're doing! They take advantage of addicted players.

Why don't they show the total amount deposited?

They're not serious.

Casino Guru needs to change this Casino's rating to very bad, Casino Guru promotes responsible gambling, this casino does the opposite.

No deposit bonus working, I like it

Perfect. Did you also manage to win something from this bonus ? What were the requirements for this bonus ? 🙂

In my case, Casino Guru doesn't decide anything despite having all the evidence.

you are not being impartial.

and keep this Casino at the top!

Thinking and reading should come first, in my opinion. Please start with his explanation 👈

We are really here to help you for free while you're acting, at least ungratefully. Wouldn't you say?

You're not being fair because you don't waste time learning about the process. 🤷‍♂️

Radka stops chasing me.

Am I free to give my opinion or not?

for free? Don't they receive commissions from casinos? Publicly say no and I'll shut up now 😂

I'm not chasing you, but you need to understand that such an approach will logically result in a proper response. To be honest, you are willingly trying to dishonor our efforts on our own forum. Ignoring basic facts and making fun of us. I'm not going to stay silent.

If you don't like what we do, let's have a proper debate or leave this site. Now, you just keep dancing around the fact that we get commissions from the casino we investigated and believe they are honest with players. Other sides simply motivate players to play in every casino they can handle a deal with. We are doing quite the opposite.

So, as long as you keep saying what you do, there will always be a response. Simple as that.

You already have all the evidence that RoySpins is not serious and operates outside the law and remains in your TOP, that's all said...

Please note that the complaint has not closed yet. I already explained that this is the first step to changing the safety index. Read first if you aim to tutor us. 🙏

"If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date."

There are steps we need to follow to maintain reasonable and fair calculations. No result = no changes.

Jozef is doing a terrible job! He has already exceeded all deadlines and gives innocuous answers.

If you have people here who don't have time, don't assign them cases.

I'm sorry, we are not interested in your recommendations. When he sees the possibility of helping players, he just won't backup.

Have a great weekend. I'll be off.

I don't support you?

I already sent everything! I wasted days on end sending everything.

Jozef sends and is in his history, three emails a day at most for all cases!!!

This isn't work, it's leisure!

I didn't say you don't support us - where does this one come from?

It's actually a lot of work. If you don't need our help anymore, just say that to Jozef, because others need our support too. It is no surprise we have the highest number of submitted complaints because the community relies on us more than on anyone else. Think about that for a second.

Jozef doesn't answer to anyone! Take my case and resolve it today

This is a forum, not a marketplace, where your demands will be considered. I'm sorry; you need to wait. There is nothing more I can say.

You're right, a market is not that disorganized