Royspins Casino - general discussion (page 4)

The choice is yours, I'd say. 🙏

They let the deadline expire without a response, what a beautiful example of impartiality

Don't try to put "impartiality" in context with an overwhelmed Complaint Team.

We took the time to explain to you how busy they are - and treated you like a decent person. Yet you keep complaining and biting the hand that aims to help.

Go somewhere else, please, and take your stupid assumptions with you.

They told me to speak to RoySpins, who did not respond to me. Is this what resolving complaints means?

I bet you understand poorly:

"Thank you very much for your patience. Based on our discussion outcome, it seems that the casino team will contact you soon with more details. Hopefully, we can find a relevant solution for both parties. Please let me know when they do so."

🙏

This is not live chat complaint support, so please - stick with the complaint.

I'd like to understand how a Casino that you already know isn't serious and doesn't even resolve my complaint remains at your top?

RoySpins still doesn't respond to me!!!

I absolutely don't understand your reaction to this casino. First of all, your complaint is still open and the casino always provides what is required of it when prompted. After the complaint is resolved, we can talk about the fact that it did not resolve it. 

Secondly, here you will find how we review casinos and find out why it is so high. 

For now, you need to be patient and wait because Jozef is investigating everything necessary.

Thank you

This Casino, in addition to taking thousands of euros from me, I only claimed €6000.

They allow us to create successive accounts with the same identification document, after we ask for self-exclusion.

then they don't respond, they let money be deposited, they block accounts, they keep the money.

They are manipulative and present ridiculous proposals for resolutions and fail to respond.

perfunctory, why does Casino Guru keep you at the top, knowing this?

Does anyone want to give their opinion?

Has anyone ever requested self-exclusion on this page?

I asked and they let me continue creating accounts and depositing and spending!

Casino Guru keeps this casino at the top despite this!

I've already replied to you twice, so I don't think it's necessary to create several threads about the same casino and the same thing. I'd be grateful if you do. 

Are they going to let my complaint expire again????

As far as I can see - no. I'm truly glad you made it to the end.

"We reached an agreement. RoySpins gave me 1000 euros and we closed the topic. You can close the complaint."

Thanks to me who contacted RoySpins directly, no thanks to you

Hm, I'm sure you had a hand in it too, but I don't think our team was without merit. I have a feeling you're pretty ungrateful, even though the effort costs nothing but time and people are trying to help you. 

But anyway, I'm glad you managed to sort everything out. 

You didn't do anything.

I was lucky that RoySpins was serious, otherwise nothing would happen.

Surely the fact that our team tried to get in touch with the casino on every occasion played no role in that.

Do you think they would be so cooperative in the end without the complaint? In my books, a reasonable person would understand the message.

What is left to be said? If you prefer another site to handle your future complaints, and I hope you won't need that again, feel free to do so. 🙏

Radka, with all due respect, but you really don't understand any of this!

I was the one who spoke to RoySpins, Casino Guru did NOTHING

Let's leave it at that, because I see that you see it as all your own credit. May you prosper in the future.

This casino is the biggest mess I've played in in 9 years. Additionally, access to game history is blocked. I advise you to steer clear of these puke.

Hey, do you have this opinion only because of this fact that you can't get into the game history or is there some other reason ? Did you try to ask support why it is not possible to display it ? Maybe they could help you.