Roobet Casino - general discussion (page 4)

Rubbish site. I played under the impression influencer stevewilldoit will honor his prizes for the leaderbaords. I wagered hundreds of thousands in order to make the keaderbaord prize which was 100 spins at $100 if you made th3 top 10 as he claimed on his stream and website.

Never received my spins as roobet said this was a mistake and they deleted the wesbite with the leaderbaord.

Luckily I did take screenshots and they refuse to honor this prize or equivalent cash value prize.

They lie and get you ti wager heaps and then don't credit you spins that they promote for you to win.

Stay away from these liers

Hi there,

Sorry to see another streamer-based issue. Well, who was supposed to reward the winners, please? The URL captured in the screenshot that says "stewerewards" does not sound much like a casino website to me, so here comes my question.

Roobet marketing team. Each streamer that roobet uses has their own website for the keaderboarda which is run by roobet

Roobet marketing team handles all prize payments. Leaderbaord is there to follow

I see, and you are certain it was Roobet's decision to cancel the whole rewarding phrase. Has perhaps the relation between the streamer and the casino changed or did the streamer provide any clues?

I mean, without knowing how this kind of promo collaboration works, I guess I won't be of much use.

In my opinion, someone owes the winner a decent explanation, of course.

No, roobet acknowledged this and then informed me that they are updating the leaderboards to remove this. It was constantly updating for the 3 months prior and I made the leaderboards for all 3 months

Ah, so that's the catch! I see now.

On the other hand, I can't figure out what to do with it.

Have you perhaps considered a complaint against the casino? Like you did against SpinBit in the past.

Do you care to try?

Casinoguru rejected my complaint lol

Well, sorry to hear that. But I see no "lol" to be honest.

But, as I mentioned before, I am at a loss for what to do with it. In these situations, it also depends on how you define the complaint's nature. Do you recall my question about who is in charge of the rewards and campaign?

According to the description, it seems that the streamer was the one advertising the prize. I am not too shocked, unfortunately, because we can not really investigate or pursue some streamers' offers that casinos have not been honoring lately.

I guess the complaint team saw it the very same way. 🙁

It's really not fair is it. Why promote and get me to wager and then not pay up the prize

It is not fair, but it is also not just the casino's action. In my opinion, the streamer should try to get involved and help you. As far as I can tell, you were motivated by his promotion.

The streamer doesn't reply to emails, he reads that once every 30mins.

I had to spam him so much and when he did finally read my comment he said that roobet marketing handle all prizes.

When confronting roobet about this they just removed the spins prize page

But i was told by the streamer multiple times as he was promoting to wager more to win free spins. They only changed the website after i told them i never received the free spins

Well, the way I see it and according to the screenshot, the casino obviously considers the matter closed because you did get the prize in the correct form as explained. To me, it seems the streamer was promoting something else, plus the leaderboard was incorrect. Thus, the casino perhaps deleted the incorrect leaderboard, though as said in the screenshot, the developer should have fixed that.

There is really not much to do. I can't imagine pushing the casino to award something without a proper leaderboard to begin with.

Streamers are promoters; honestly, wagering a huge amount of real money to get free spins feels, well, strange to me. 🙁