RollXO Casino - general discussion (page 2)

I have the feeling that you describe the problem and once you say how we can solve it and then that you don't need help. I'm a little confused about that. You say the problem is with the payment provider, why don't they want to accept proof of address? 

Also, can you write it to Nick in your open complaint, you do not need help anymore please? 🙂

Hello Jaro. Why was my request confusing? Perhaps it's because of the translation into your language? I contacted you because Rollxo refused my withdrawal. Every time I tried to withdraw, Rollxo found a different reason to refuse the payment. I contacted you because I thought you could help me. After a few days, I tried to withdraw again and suddenly the money was transferred via Skrill without any explanation from Rollxo. I wrote to you to say that the problem had been resolved and that I had received the money. I also mentioned that Skrill is now not transferring the money to my account and is refusing any proof of address. That was just some information. I'm sorry if my message wasn't entirely understandable.

LG

No worries at all. We're glad that the casino has resolved everything.

But what about the money now? Have you finally received them? Is everything okay?

Hello Romi.

Yes, the money is finally here. After countless attempts, Skrill accepted my tax refund as proof of address and transferred the money.

We are both so glad to hear that! I just hope this is the worst you may encounter and any other casino journeys will be much more pleasant! The way I see it, Skrill support didn't show its best this time.

Hello, I won €2000 at Rollxo.

But I don't get the money paid out.

I've tried everything. I won money without a bonus. The payout always declines.

Greetings Jürgen

Hi, the most important thing in the current situation is probably why the casino is declining your withdrawals. Did you ask them about it and did they give you a relevant answer? How long have you been trying to withdraw your money?

Please let me know.

Hello, I made a deposit with Rollxo and immediately after the money was credited, my account was blocked and deactivated. I've been trying to contact support since Friday. The live chat isn't available to me because an account is required.

No one responds to emails.

Hello, I would like to ask you some questions, but apparently if they blocked you right after you made the deposit, you won't know much. Especially if you contacted them and they didn't respond.

That's why I would recommend you lodge a complaint, where our team will investigate and hopefully find out where the problem lies.

Are you interested?

If so, please click here. ⬅️

Hi,

I won an amount of $550 on rollxo about a week ago and requested a withdrawal. I went through the whole verification process and successfully verified my account. My withdrawals keep getting rejected everytime I've tried several times now and they just keep saying to re submit the withdrawal I think something really weird is going on here. It also takes them a total of six days to process it when I ask for another withdrawal I'm so frustrated. The support from the customer service isn't that great either they are like robots just repeat the same thing over and over and tell me to be patient and wait and that they can't give me a timeframe on when I will get the withdrawal I also have sent several emails to support and get no reply I am really not happy with the service at all and it's taken all the fun and excitement out of the whole experience for me I just want my money that I won but I know I won't receive it.

It is completely understandable that you feel this way, and I believe that everyone would.

Please tell us if your account is now fully verified and when the last time you requested the withdrawal was.

If there is no movement whatsoever, our complaint team could intervene. All you need to do is to submit a complaint and explain the whole situation.

We'll wait for your update on the situation.

Hello, maybe someone can help me determine if what Casino RollXO did was legal. I fulfilled a bonus requirement and already had €3000 in real money. I wanted to withdraw it, but suddenly I received a cancellation email and the entire €3000 was taken away. This was the casino's explanation:

Hello, Silvia!

>

> Your cash-out request of 3000 EUR was canceled.

>

We've discovered that you exceeded the maximum stake while playing with an active bonus. Unfortunately, we've had to adjust your balance as a result. Please review our bonus terms and conditions and be more careful next time. We apologize for any inconvenience and appreciate your understanding.

Normally, you can't play with high stakes while you're in the bonus round (limit usually from €5 stake), but I was able to play with more, so that's a mistake on the casino's part and not mine, right? Or am I wrong?

I would be very grateful for any advice or tips, I mean, that's a really large amount of money they've simply embezzled from me.

Kind regards, Silvia

It would surely be for the best if the casino could block bets over the limit, and that is what we always suggest to all the casinos to do. Unfortunately not all of them have it, though.

So, they leave it up to their players. The player has to read the terms of the bonus before playing, actually, and not exceed the betting limit.

May I ask if you bet over the limit continuously because you found out that it is possible?

Hey, this was meant to be more of a complaint about the casino, but of course I'm grateful for any advice. There's not much you can do about it anyway, but I know from other casinos that you can't play high stakes while you're still in the bonus area.

My account is fully verified there, however I had not yet requested a withdrawal, as I had only recently started playing there.

Good day to you. I just want to say that I agree; in most casinos bonus balance related to active bonus is limited to max bet rule and I thank you for allowing Romi to mention, that it would be great if casinos invested in their platform to enforce such limitations on the software level. 🙂

Once you go for the withdrawal, please let us know how smooth the first one will be.

Has anyone had issues with withdrawing money when everything has been approved and you’ve received two withdrawals before?

They seem to be stalling releasing my funds? They didn’t change the status of my withdrawal request from pending to in progress until literally the 72nd hour since my request was sent. I asked how long this process takes from here and they’re saying 7 days? My other two withdrawals at $300 and $550 took less than 6 hours altogether from the time I requested the withdrawal? This one is $1000?

Is this normal?

Hello, it may not be normal, but perhaps there is something else to consider. What about the withdrawal limits or anything else, like limits for specific withdrawal options?

Some reviews speak about lower limits and slow withdrawals, hence my question.

The thing is that not every casino always pays each withdrawal on time, but I would also expect an explanation for such a specific timeframe of 7 days.

I see other people praising this casino. I have been playing for a while, no wins at all. Closing account. I have a feeling big wins with a sister casino has restricted further winnings. They do share profile information with sister sites.

It’s probably normal for sister casinos to share information with each other. But as for why you might win at one casino and not at another, it’s more likely just because they’re different casinos, not because one of them is preventing you from winning. It’s perfectly normal to have good luck sometimes and bad luck other times.