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hi world , i been doing the OG thing for 10 plus years and never have i encountered such an oppresive , rip off , deceptive natured casino , and there business acumen is nothing short of f..kn shocking

ANYONE SHED LIGHT ON THIS FOR ME, I WON $4500 NZD FROM A JACKPOT AND IMMEDIATELY AFTER(3 SECONDS) IT THEN SAID I HAD WON $1231NZD. IS THIS NORMAL>?

Hello there.

We surely will need some more information regarding this, so could you please share it with us?

Unfortunately, I am not able to understand it exactly.

Also in your complaint, our team will need some more information regarding the issue you have experienced, so we can help in solving it.

We'll wait for your replies.

Hi Daniel ,

Are you still here

Can I record a voice note followed by pictures or screenshots of the ROLLXO experience with the BGAmimg Slot jackpot WIN that I got and the 2 amounts subsequently posted following the jackpot win .

Photo 1

This is a full screen of coins or balls on the bGaming slot on ROLLXO. It equates and pays on a number of balls or coins gained and once all slots are filled . Jackpot is rewarded . This added up to be $4500 NZD . I will show that in the next photo # 2

photo # 2

This is the payout for the jackpot I won . As per the payable and total bet taken and number of slots filled it equals $4500 NZD as per the above .

photo # 3

This was displayed only seconds after the jackpot win of $4500 NZD was shown and rightfully won , the amount of $1224 NZD was shown and credited only some 10 -15 seconds after displaying the 4500$ NZD win for filling all the columns on the SPINs feature

I was just before playing FORTUNA Trueways , and gained the COIN respin feature. I landed 27 cells or 27 coins. It filled the screen . Which equates to the jackpot.

As per the payable and info of the game, 27 cells equals 250x total bet which was $18NZD . The jackpot at the conclusion of the feature stated I had won $4500 NZD . It only paid $1224NZD 

 There is no reason or anything that states I wasnt entitled to the $4500 NZD , and so there is a shortfall of $3276 NOT paid . Only $1224 was paid. Please remedy and sort this it's not acceptable. I have lost enough from bonus money retraction from you guys .please sort this asap .see attached .

Photo 1 is the 4500$ nzd jackpot won from 27 cells or 27 balls which is 250 x TB @ $18NZD per spin = $4500

Photo 2 is the evidence of the bet amount of 18$ nzd per spin and that the entire screen was filled and jackpot received .

Photo 3 is the message and amount paid following the jackpot message $1224. 00.

It makes no sense @ 350x TB

Please pay the difference as I read it there is no justification and as the game info and payable I should have received the full 4500$ not a shortfall of $3276. 

Attached is details of the payable .the name of the game played on ROLLXO .and the below is screenshots of a DEMO game with the feature and how it works.

Name of Game is Fortuna

this is the payable for the feature in which I won the jackpot

$4500 NZD

Please refer to the table here . 27 cells filled in the feature . With a total cell fill of 27 / 27 to trigger the jackpot . 27 cells is equal to 250xbet (total bet was $18 NZD per spin )

So 27/27 cells were filled and jackpot triggered . As per paytable this is equal to 250 x total bet (18nzd$)

Equaling $4500 win .

Hello there.

I am not sure what you would like from Daniel, as you asked if he's still here, but please try to stay with your complaint first of all.

To post all the information on this forum will not do much, except for informing us and other users about your experience.

It is crucial, though, to reply to your complaint resolver as soon as possible in order to get the investigation of the matter moving.

So, please do that as soon as possible, simply by following this link, before your case will get rejected.

Hello. I started playing at Rollxo a while ago. Verification was quick and I've been able to withdraw money a few times, and the withdrawals were always quick. On April 8th, I deposited a lot of money via Skrill again and lost. On April 9th, depositing via Skrill was no longer possible, so I switched to credit card. After a few deposits, this was no longer possible either, so I had to use Google Pay. The payment went through a third-party provider, and I had to authorize the payment in my banking app. It was 2 x €50. Both deposits appear as approved on Rollxo, and the money was debited from my account using a strange abbreviation. I won €1,140 and wanted to withdraw, but suddenly the withdrawal is no longer possible. The casino wants confirmation from my Google Pay account. I don't have this, however, because the provider debited my account straight away. I then wrote to the casino and sent everything I have. My bank card, my Google Pay wallet, a statement from my bank, and now I suddenly got a response saying that both deposits via Google Pay were apparently canceled and I now have to wait 7 days for the money to be transferred to my account. What they're doing isn't fair. If the transaction had been canceled, I wouldn't have been able to play with the €100. Can someone please help me with what I can do now? Basically, this isn't winnings, it's the money I deposited and lost over the last few days. They'll probably block my account just so they don't have to pay out.

Thanks

Hey, sorry to hear you’re dealing with this, sounds super frustrating, especially after having a good experience with Rollxo before.

Just to understand the situation better:

Did the casino clearly confirm that the €100 via Google Pay was successfully credited to your player account at the time of deposit?

Do you still see those two €50 deposits listed in your transaction history on the casino account?

Have you checked with your bank whether the transactions were actually reversed or still processed normally?

Did the casino give you any kind of reference number or proof from their payment provider about the cancellation?

It’s definitely odd if you were able to play with the funds, and now they’re saying the deposits didn’t go through. If that’s the case, they should provide solid proof. Keep all communication documented, you might need it if things escalate.

Alternatively, if needed, you could consider submitting a complaint so we can help mediate.

Hello.

I deposited the €100 and it was correctly debited from my bank account and the casino also showed the transaction as successful.

I tried to withdraw again yesterday evening, and Rollxo transferred the €1,140 today. Someone from the casino probably read my post here. The casino refused to pay out the amount for a week. I think the casino simply hoped I'd lose the money again if they kept refusing the withdrawal and demanding new documents from me. The casino didn't give any reason for refusing my withdrawal.

Kind regards, Martina

Great, so is it considered solved or do you still have some money there? Did they also tell you soething about this inconvenience?

Hello Jaro.

The problem is solved. At least with Rollxo. Now the money is stuck with Skrill, and they refuse to pay out because they reject all proof of address for some reason. It's really frustrating. The best thing would be not to play at all and to stay away from such payment providers. But that has nothing to do with the casino anymore!

Rollxo hasn't responded at all. I've tried to withdraw the money six times, and each time it's been refused. In my last email to support, I explained that I wouldn't have been able to play and win if my deposits had been declined. I've called my bank, and all the amounts have been debited correctly. I've sent you all the requested documents, and I'd like a response from you regarding how we can resolve this. I didn't receive a reply to this email. The evening before yesterday, I tried to make a withdrawal again on a whim, and the next day, all the money was actually in Skrill. The casino's arguments regarding the withdrawal denial were complete nonsense, and I'm sure the casino just wanted me to lose all the money again. But perhaps my assumption is wrong.

I no longer need any help and thank you.

LG Martina