Roby Casino - general discussion (page 3)

Okay, so let's try to wait as I already advised and if nothing happens, then file a complaint.

Feel free to give an update if you have anything new.

Hello, I just received an email from them saying that both payments were approved and I have to wait 3 days for the payout. If that's the case, I'm a thousand crowns in the red. I don't know about the remaining 8,000. Because it remained in the account and due to the blocking, I didn't have time to enter it for withdrawal.

So now I'm confused, I received an email and the money is now on Sunday, already in the account. Of the 12,500, I put 11,500 there and the remaining 8,000 is in the account. I've been asking them since Wednesday and the money is there on Sunday. We'll see about the rest, they say the employees can pull it out of the canceled account. So I'm curious and since it's not a Czech casino, as a banned player in the Czech Republic I shouldn't have a problem with that, right?

But the payments from them are not shown in the bank at all, there is no notification that it came and from whom. Could it be that they are sending up to 12,500 in 24 hours of winnings, for the sake of anonymity? No one from them has been able to answer me about this. Will it cause trouble for the bank? I was told by people outside that no and that I should not stress. That the bank will not be interested unless it is a large amount.

Well, hopefully everything will be okay with the payment. Surely let us know.

And if you need some help in getting the rest of your money from the casino account, our complaint team should be able to assist you with that.

We'll wait for updates from you here.

I would rather be interested in whether if the casino allowed me to register, even deposit money and make a withdrawal, and I am voluntarily registered in my country that I am not allowed to play, then if I played and won money and it is already in my bank account, if I have not broken something. They should not allow me to play, right? Otherwise, my account is already blocked with them.

So the casino has no way of knowing from each country whether a player can play there or not. They can figure it out over time if they check your account.

I wouldn't stress, if the money came to you it's a good sign and we'll see if the next amount comes.

I think that if you are registered in such a register, casinos in the Czech Republic should not provide you with services. I don't think that will be a problem, but definitely avoid similar things and if you do something similar in the future, find out what it is like beforehand.

I think that something about the registry and similar requirements could be described on the internet.

They don't know how, but there was no verification on their part. Registration was just an email and that was it. Well, I haven't played anywhere for 9 years and I just tried it. I'll try to get the rest of the money into the account and I won't play anywhere 100%. Moreover, the account has already been closed by them. The rest of the money just has to go through a check. The bank won't say that it's a payment directly from the casino anyway. And it was a small amount, so I don't think the bank will handle it. I'll never try it anywhere again. Then it's just stressful.

So the payments are already displayed in the bank, as virtual wallets. One from Prague and the other from Poland. So the bank probably won't know it's from the casino, right?

Well, I found out that if I play while I'm in the excluded group, I could get a hefty fine for it. So I probably won't even bother with the rest of the money from the casino. The Ministry of Finance probably has a good overview of illegal gambling. There are hundreds of thousands of fines for it and even casino roby has a license, which is supposedly illegal in our country. So I'm just an idiot and now I'm just going to be stressed. I actually only withdrew my deposit and left the rest in the casino account and I'll leave it there.

So I finally read that Roby casino is licensed by Nova forge LTD and that it is legal in the Czech Republic. So hopefully there won't be a fine for playing and the bank won't find out where the money came from.

Hi, I'll try to calm you down.

I have not yet heard of a Czech citizen being persecuted for playing in an unlicensed casino. It is quite common, to be honest. The range and quality of games in our licensed ones still do not seem as great to me as in those licensed elsewhere. So I would not be afraid of that. Unfortunately, however, you are just depriving yourself of the "certainty" that as an excluded player they will not let you play in Czech casinos. In reality, it is unfortunately normal that players excluded under a national license then have to go play elsewhere.

However, it might be better and more responsible to get a separate e-wallet for gambling.

I'm glad the money arrived and I think it was because the casino doesn't have a Czech license that it arrived via virtual wallet, because the casino doesn't use official providers from the banned market.

So just a conclusion, if you really intend not to play then tell us early immediately after registering your account, because a casino outside of the Czech license does not know that you are excluded from gambling. And even a comprehensive verification right after registration would not help, so please take it as if you have to watch out for yourself if you play "outside".

Thank you for the answer and after I won, I wrote to them that I was banned and my gaming account was immediately blocked. So maybe it was because of my confession to them and not because the casino found out about it through the ministry.

Ah, so as far as I can tell, the second option is very unlikely. I'll be honest, I worked in the state administration for a while and I can say that nothing has ever happened overnight. Let alone passing information on. At least there are approval processes for that.🙂

Personally, I would definitely believe that the casino really responded to the information from you. Try not to worry too much about it. 🙏

So maybe they don't ask right there. Plus, it came up twice, via 2 virtual wallets. One from Prague and the other from Poland. I think the bank would have asked that earlier. I closed the game and I'll stay in the registry for life and I'll never try this again. I'm just stressed because I don't know anyone in this situation with the registry. If they did and they explained it to me, I'd probably be calm.

I understand that this may cause concern, but as Radka said, you probably have nothing to worry about yet.

If the bank hasn't been interested yet, that's fine. And I think they're dealing with much higher amounts overall if they ever want to deal with something.

Be calm.

Hopefully the bank won't even care, a friend told me the same thing as you. I was about to withdraw my savings account in a panic and change banks. I guess it will be ok.

I understand if you're scared and don't feel good about it, but sometimes you don't need to panic right away.

I hope everything goes well for you. 🙂

If anything happens, definitely let us know.

Good morning,

For some time now I have been trying to contact Roby Casino by email to have my account blocked and to unsubscribe from spam, without success. I cannot contact live support on the casino website.

Hi, I'm sorry to hear that. Have you tried sending them an email if you can't access the live chat? Why is the live chat unavailable, or are they disconnected? How long will it take for you to self-exclude?