Roby Casino - general discussion (page 2)

Hey. I can see in your complaint that you have received the money. Right?

That is great.

How would you rate the casino overall now?

Did you get the money? Same situation, now waiting 10 days...promises and promises and that rush is being invoked. How do you deal with this here?

Hi,

Yes, after a long wait and bombardment with messages, they arrived, after which I closed the account at that casino and even closing it was a lot of work and pain. The only thing that helps is being actively in contact with the casino.

Thanks for the reply. I have 3x withdrawals waiting and more. They haven't even asked for confirmations yet. Or it says they don't need them. Really frustrating..and I've been bombarded..

Hello, I see you got advice from another player or his experience.

Also that you have filed a complaint and so if another couple of days pass and you don't have the money our team will try to contact the casino.

Anyway, what did the casino say to you as a reason for the delay? When you say they didn't ask you for confirmations, do you mean documents?

Hello,

Yes, I got the money and closed the account. And yes, I didn't have to submit any documents.

It was directed at the other player, but it doesn't matter. Thanks for your experience and advice for others. 

I hope it works out as "good" for the player and she gets the money.

Hello, I am on the register of persons excluded from gambling in the Czech Republic and I stupidly went to the Roby casino. They let me in there and didn't even want any verification. I put a lot of money in there, but in the end I won it back and something extra. But I don't know if I will get the winnings, the casino assures me that I will, but I'm afraid that I did something stupid. Will I get the money back or did I screw up and how do I get it back if the casino doesn't want to pay out the game? Thank you for the answers.

Hello, my account, after I made a withdrawal, suddenly I can't log back in. I don't know what to do about it and I probably won't see my winnings anymore, right?🥲

Hi Jaro, yes I got the first batch, I've been waiting for the second one for 9 days now. I guess they'll come too..it's been slow..I've been "reminding" them every day

Hi, if I'm thinking correctly, if you're on the register of excluded persons, it should be for that country.

I see that you won some amount of money and therefore you mention that you can't log in.

So the casino blocked you or what is the reason? Did they tell you something? How long does it take?

Well, that's good news. 

Will you let me know when you have another batch of money?

If it's close to 14 days, definitely let me know.🙂

Well, I won something and there's still something left in my account. A guy wrote to me on their live chat that I can't log in because I'm registered in the Czech Republic, but I've already made two payments before my account was blocked and they say my winnings will be paid out, as well as the rest of my account. But no one responds to support via email, so I don't know if it's bullshit.

If this is the case, try waiting and see if your money comes.

If you were able to register and deposit there, then they should pay you the money and if you no longer have anything in your player account, then close it.

However, if that doesn't happen and you don't receive the money, be sure to let us know and we'll try to help if possible.

Well, I'll wait, I withdrew the money and the rest didn't go right away because there was a low withdrawal limit. I'm in the registry in the Czech Republic right now, but I was normally allowed in and I could enter a withdrawal and they said they didn't need my verification. I wrote to them about the registry and then I was blocked and in the chat they wrote to me that it was because of the registry, but the payments I entered for withdrawal would still be sent to me. And they said they would also send me the rest from the account, but I'm never allowed to log in there again. Which I didn't even want to do, it was complete nonsense what I did. I don't understand how someone could have let me in there without warning and then this. But people are said to get money from them in the end, but the registry will probably be bad for me. I read about them here and they probably have the amounts in the end.

Without doing any account verification, they probably don't know right away that you're in such a registry, so if you hadn't said so, you might have been able to play there for longer.

In any case, it would be right if they sent you the money and then closed your account.

Of course, if you are on such a register, it will be better not to play in casinos and not spend money there so as not to cause further unnecessary problems.

Not every casino would refund your money.

I will wait for the sequel.

Well, I did something stupid, otherwise I wouldn't play or bet at all, but the live chat says they'll send it to me. But support doesn't communicate via email at all. So I don't know.

So I'm registered in Czech casinos. If I had a stay in Slovakia, for example, I can play there and this is not a Czech casino, so I should probably get it and in the chat, they say yes, but support does not inform me at all and does not respond to my emails. In the chat I was told that I would get the money and the balance, but I will never log back in because of the registry. I just hope that there is no penalty for me and I will not get a fine. But I hope not.

Well, I know that I was also on such a register when I was still in college because I had a scholarship. It should be like you say, that only within a given country should you not play and go to casinos in person.

We'll see how it goes, but you'll probably have to give it some time. Now we can only argue.

Do you have a withdrawal history somewhere in your player account, where it is written what stage the withdrawals you managed to make are at? If so, try looking at it from time to time.

If nothing happens in 14 days, let us know and we'll see if we can help. 🙂

I only have screenshots. It won't let me access my account anymore.