Roby Casino - general discussion (page 5)

The casino never ask anything and my account is not verified should i ask them this ?

I probably wouldn't ask them about it. If the casino requires verification, they will usually request it themselves.

Even if you asked, they would most likely tell you that if they need any documents, they'll contact you. So unless they specifically ask for verification, I wouldn't bring it up myself. Just wait and see if they request any documents as your withdrawal is being processed.

Hello, I played on the Roby casino platform and it's a scam. I'm still waiting for my payment. I don't recommend it.

Francisco Jose Garcia

Okay, so are you saying that you think it’s a scam mainly because you still haven’t received your money? Or is there something else that makes you think so? Could you tell me how long you’ve been waiting for your money, for example?

I've been waiting for my payout for days now, and nothing has happened. The chat support just keeps stalling. What can I do to get my winnings?

Hello, I imagine this is a frustrating experience, and from your perspective, it looks like the casino is stalling. However, I don’t know what the casino has told you so far or how long you’ve actually been waiting, so I can’t give you a specific answer.

I know waiting isn’t easy, but for now, I’d suggest being patient. If the casino hasn’t mentioned any specific issue with your withdrawal, it may simply need more time. Still, it would help to know what they’ve told you. Without that information, it’s difficult to say whether anyone outside the casino could help move things forward.

Hello. So, in the chat, they told me I'd receive my winnings today, then suddenly, 4 seconds later, it's still taking a while. I'm sorry, but I think what's happening there is bordering on stalling the customer.

That kind of change in the answer within a few seconds would confuse anyone.

If support first told you the payment would arrive today and then immediately changed it to "it will still take some time," it’s fair to ask what actually changed and whether they have any real estimate for the payout.

Since your complaint is already open, I’d add this latest exchange there as well. It shows that the information you’re getting from support is still inconsistent.

At this point, I’d mainly wait for the Complaints Team to continue with the case rather than relying too much on the chat estimates.