RoboCat Casino - general discussion (page 20)

I told you.. for the first withdrawal I waited 4 days.. now I'm waiting 3 days.. they've gone too far.. this whole thing has become disgusting..

I also said that it could take up to 14 days. So I would be prepared for a longer waiting time, at least from what I've seen from other players.

So if you waited 4 days and now 3, I would still be quite surprised that it's relatively fast.

Hello everyone.. it's been 6 business days since the first withdrawal I received... since then I've been waiting to receive the 2nd withdrawal.. many days have passed and nothing.. I contacted support and they keep telling me the same thing.. that your payment is in the final stage.. we apologize for the delay.. your money is safe.. and I never get my money.. I'm afraid I'll lose it and I'm really angry.. the money was earned legally and properly.. I need it and I want it.. what can I do.. I can't do anything else.

So, they don't explain anything about the delay to you?

No wonder it makes you angry. 🤷‍♀️

Hello,

I understand this is a bad situation... as you can see in this thread, the casino isn't very quick with withdrawals, so I guess you should focus on not losing the money. Is there any way to temporarily freeze your account or any kind of other safer gambling tool? If the casino offers responsible limits, try to set them all at the lowest possible amount. Alternatively, ask your friend to help you stay away from playing until the withdrawal is made.

My personal advice is that if you are stressed and are concerned about losing control and losing money, please play in casinos that provide complex responsible tools.

It's difficult to advice better if you're in a casino with many other people experiencing delays. 🙁

Stay strong, please.

Thank you very much...that's what I'm trying to do. I just hope I don't lose the money..and right now I really need it..

They constantly tell me that there is a large volume of withdrawals and the relevant department is actively working... and that I shouldn't be afraid... my money is safe... nonsense... the same thing over and over again and I don't see any money.

I may have forgotten to say this, but can you cancel the withdrawal request and keep playing since the casino has no tools to allow you avoid this is that so?

Well, I've been in touch with other players with similar situations, and I've gotten helpful advice from my colleague who resolves players' complaints here at Casino Guru.

I hope it might help you stay more relaxed too. You see, the other player asked the casino to close the account because he is afraid of losing the money before the balance will be withdrawn. The casino said that, according to the rules, the account can be closed, but the remaining funds will be forfeited.

Thus, we come up with this text, which the player sent to the casino:

"I kindly request that my account be temporarily blocked or frozen until my withdrawal has been fully processed. Please note that this request is not related to any gambling or self-exclusion concerns. I simply wish to avoid a situation where frustration over the withdrawal processing time might lead me to play and potentially lose my winnings."

In my opinion, casinos that provide no way for players to set responsible limits should reflect on such a request. If you feel like you could use it, I guess you may try that too.

The overall problem is that the decision to continue playing, although very likely influenced by the urge to gamble and not by fully rational thinking, is ultimately made by the player. As you know, gambling always carries the possibility of both winning more and losing money.

So, if you feel like you're losing control, inform the casino and consider asking for a self-exclusion due to gambling addiction. This is harsh, but an ordinary player does not need further support to let the balance untouched. Do you know what I mean?

Of course I know... as for whether I will close the account or not... that is my own matter... I certainly will not play a single euro until they pay me all the money into my account... I will not do them a favor... Thank you very much. I hope that tomorrow, when the week starts, they will make a withdrawal because tomorrow I will enter the 8th working day... I have been waiting since the 3rd of the month

I'm glad you are aware of this. Even though I know this is probably quite a challenge, hold on. You're doing great!

Let me ask.. I received an email saying that the withdrawal was completed, but the money wasn't credited to my account..does anyone know why?

If you received such a message, then I would wait. The fact that you received this email does not mean that you will immediately have money in your account.

Will I receive my money? The problem is that I received 2 messages and I received one withdrawal while the other I didn't..and the emails were on the same day with a difference of 40 minutes when they arrived.

Well, at least you got one withdrawal, which I think tells you that you should get the second one soon.🙂

I know I've confused you.. they tell me from the company.. about the emails I received that the withdrawal was completed.. specifically for 2 withdrawals that they were completed while I only received money for one.. they tell me in the service that well the 2nd payment was canceled by the provider.. and I tell them.. since it was canceled why are you not returning the money to my robocat account... since you are not paying me on my card for the a b reason you are returning the money to my account.. and they don't give me a clear answer.. they say one was canceled by the provider, settle it with your bank.. from the other they tell me we apologize we will look into your issue.. and something like that.. I am worried and I'm incredibly angry...I don't know what to do.

I would say that the second withdrawal you didn't receive should be returned to your gaming account. If the casino said it was a mistake on the part of the provider, i.e. the bank, did you try contacting them to find out more? 

The next withdrawal also didn't go through, and they told you they would look into the issue. If this is taking too long, we will try to help and contact the casino.

Finally they returned the money to my robocat account..and I couldn't withdraw it because it wasn't credited..in the end I credited it again while it was credited. Now I'm waiting for the withdrawal..I hope they don't delay me further..it's already bothered me too much and I'm still waiting for the withdrawal..help if you can.

So let's see how things develop. I hope you get your money as soon as possible. 

As for help, we are already trying to do so with an open complaint.

Fingers crossed. 🤞

Yes, I received a withdrawal of €500, and I ended up gambling away the rest because I was tired of waiting. I requested a withdrawal of €185 on Saturday; I'll let you know when I receive it.

In my opinion, this is the best decision.

Gambling is one thing, but delays can effortlessly spoil all the fun from any winnings...

I also hope that the remaining funds will arrive soon, and I'll be here once you get them! 🙌