Red Star Casino - general discussion

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Hello casino guru... I have a problem in this casino, for the first time I have it but it seems unfair... I made a withdrawal to one of my cards, which the casino approved, the amount of 100 USD... but that amount was never reflected on my card... despite showing them account statements and explaining by email that the payment never arrived, in the end I was left losing that money...

And they have not refunded me, and I think it is a mistake that they should take responsibility for...

Also say that I am verified and that I have been in the casino for a long time, that I have made other withdrawals through btc without any problem, but on this occasion despite them saying that the payment was completed to a virtual MasterCard with which I deposited, I never received the money...

And I gave them proof of that and nothing yet... it's been more than 10 days this happened from the 21st when the withdrawal was considered complete... and nothing to date.

Hey there.

I must say you should be more careful while finding a casino to play in, have you checked the review?

https://casino.guru/red-star-casino-review#tab=js-tab-reputation

Well, what's dome it's done, so for now you can submit a complaint, but the way I see it, you have lost the balance, right? It's unfortunate the withdrawal was somehow delayed, still, the casino is hardly responsible for your losses. Don't you think?

Anyway, feel free to learn how the complaint process works, by reading this article. Event the complaint must follow certain rules.

Let me know, what you think about that.