Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 70)

If it's elegro you were talking about, watch them a little more. Send several emails and remind them.. you will get money from them

I don't think I'm wording the emails right to get a result to be honest. Any sample emails or wording I can use? Any advice/help would be appreciated

Dear Elegro,

I am writing to remind you about my case regarding the illegal transactions conducted through your company. I am still awaiting a resolution. I have complied with all your requirements and submitted the necessary documents. I expect you to resolve this matter promptly. It is a legal obligation for you as per your licensing authority.

Sincerely,

Gaz8087

Use ChatGPT is a tip.. type in your language and ask it to translate it in English

We're better off not playing, man

Put the money in Avanza or anything else in the future.

Thank you

Hell, it feels like they strangled all the winnings from Swedish players.. then there is no doubt that this with slots is just legalized robbery. Nothing else.. It's the mafia that pays a license to be able to rob people. Just look at how they manipulate codes and stuff to cheat banks.. at least I have a game break now and don't play at curucaobaj's casino anymore..

This is what goldenbet emailed me

Hope this email finds you well,

Allow us to assure you that all transactions conducted on our website adhere strictly to official protocols. We prioritize the integrity and professionalism of our processes, and any deviation from that standard is taken seriously

Moreover, we use third-party payment methods due to that, we do not have any information about which descriptor will be used for transaction

As we have informed you, we can not provide such details, because you are able to check it by yourself

Please be informed, that within the following 24 hours, you will have access to your account in order to check personal information and transaction history, other functions will be disabled

We appreciate your understanding and cooperation in adhering to the rules and regulations of our platform.

Kind regards,

Compliance Agent / Annie Smith 

Show quoted text

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support@goldenbet.email

www.goldenbet.com

Why are you writing to the casino? Screw them.. you will never get anything from them. Write to elegro only.. write nothing more to the casino..

Thought I'd try that first but they are awful. Now waiting for elegro to respond. See what happens

Dear Elegro

Subject: Urgent Request for Review and Refund of Miscoded Transactions

I hope this message finds you well. I am writing to express my concern regarding certain transactions on my Mastercard that have been miscoded to circumvent gambling restrictions. As you are aware, the intentional miscoding of transactions to evade such restrictions is illegal and against both regulatory standards and your company's policies.

Specifically, I have identified transactions with third-party merchants that I believe have been deliberately misrepresented. I request a thorough investigation into these transactions to determine if they were miscoded to appear as non-gambling transactions.

Please find below the details of the mastercard used below.

**** **** **** **** I respectfully request the following actions be taken immediately:

1. Conduct a detailed review of the transactions 

2. Confirm if these transactions were miscoded to bypass the gambling restriction.

3. Issue a full refund for any transactions found to be in violation of the restrictions.

I trust that you understand the seriousness of this matter and will handle it with the urgency it requires. I appreciate your prompt attention to this issue and look forward to your swift resolution.

Should you need any further information or documentation from my end, please do not hesitate to contact me..

Thank you for your cooperation.

Best regards,

this is what I sent and within 5 days I was refunded. Which casino did you use.

Thank you do much.

I used velobet, goldenbet, donbet

Then u Will get some nice money 😃😃

Was they all Elegro. ?? Just keep sending the emails.

It says santeda int.via token.io

Have you deposited with Mastercard or via open banking - i.e. via your account no

Open banking

I don't know if your case will be more difficult because then they don't round any merchant code.. because on your transactions it says that the money has gone directly to santeda. But on ours it says something else.. but I really hope I'm wrong

Pretty sure you can’t get a refund then. Since the transaction have the casino name in it.