Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 577)

I've raised a dispute with my bank. An just literally had my fraud refund rejected.. - bank have said that I have received goods

Even though I took the approach of saying I haven't bought anything from TREVVERS or TRVRS

They can't see if there's an IBAN in coming with out the 36 digit number which Jackpotraider won't give me

My better account is closed

My back account is still open

It can take up to 60 days

My company wouldn't do it I have to have a physical bank account or I won't get paid. But yes the banks are allowing it to happen by the looks of it because they are acting in an ignorant way about it. If we can't trust our banks who can we trust!

visa/ master still haven't reached the outcome but the outcomes will be either of this, penalties or refunds one must come.

Investigation Outcomes: If it is determined that customers were misled or defrauded by the unlicensed gambling sites, there could be a push for refunds or compensation, depending on the outcome of ongoing investigations and cooperation with regulatory authorities.

Regulatory Action: If the UK Gambling Commission or other authorities find that the gambling platforms violated regulations, they may pursue refunds or penalties. Payment processors like Visa and Mastercard could be involved in facilitating such refunds, but this would depend on the legal and regulatory findings.

2nd part isn't true. The UKGC have no jurisdiction when dealing with sites that they don't licence. The only feasible solution is pursuing licencing bodies where these companies are - most of them are in Costa Rica now. The only chance is VISA/Mastercard insisting on refunds and closing down the merchant accounts for each casino operator, which they may well do.

They don't know much about it is the main problem. The T&Cs, which I posted here, are not easy to find. Getting this more in the press and putting pressure on banks and VISA/Mastercard to act will be the main driver in any of this.

I closed my account with them due to admiring I had a gambling relapse. I had 12k in my closed account. My wife had kicked me out for gambling again.

I have sent them over 300 emails. Roughly about 80 emails a day. Hounding them for the money. They eventually responded an asked for proof of deposit. I provided them with that

It took another 100 emails to get them to send me an email for my bank details.

- I don't know why because I've made withdrawals of £3000 a few times prior to this

After sending them my bank details they wouldnt reply.

So I went hell for leather threatening alerting all the authorities. Anti fraud squad, my bank, the CQC, Curacao gambling body. Met police as the people who make the payment as registered at a virtual address in London

Called ANTHILL CENTER LIMITED - I sent them screenshots of there fake Instagram page with logo matching the logo an registerted address to the same company that deposits money for jackpot raider.

This is when they then said they had sent the money.

I contacted my bank to see if anything was on its way. They said no. An asked me to get a TRN 18 digit code.

I went back to jackpot raider. Sent 43 emails asking for it. They declined.

I then got other emails saying that it's still being work on an not been sent yet.

It's been 7 days since this started to now. Still no money. Monzo refusing to refund. Raised a complaint with Monzo.

Jackpot raider as it stands are untouchable. They Don't have a license for the UK so the CQC can't do owt

They don't have one in curaco so they arnt arsed. Only people that seem interested are the anti fraud squad. An I doubt they'll pay me

Agree on the press point. Kind of like with the Post Office Horizon scandal and how people only sat up and listened and authorities intervened once the press shone a spotlight on it. I feel this is a huge scandal too although people will naturally be less sympathetic because it relates to gambling.

It's a huge scandal. Think of the amount of money obtained by this confirmed illegal method. Think of the number of UK players alone who have put money into these sites bypassing bank and Credit Card blocks. These criminals don't care, especially Santeda Group it has to be said. They will care soon enough when they can't do what they have been doing.

Which regulatory bodies are you reporting to?

It's unfathomable, also just imagine how many identities have been stolen also and fraudulent attempts on cards after depositing on these sites .I have had numerous attempts from various merchants trying to take money from my accounts .I have had to cancel virtually all my bank cards and freeze my cards .I only unblock them when I have to make a transaction. Then I freeze again

The banks closing accounts are just scum but I can see their slant on it if working there

info@autoriteitgegevensbescherming.cw

I get constant calls from fraudulent companies. Had to close any bank accounts related to any offshore sites incase they tried to take money. Action is required here and I hope it does come soon, certainly more chance than there was even say 6 months ago.

It's fairly clear. If you have disputed transactions numerous times then chances are it will happen again. Banks see you as a fraud risk. I hope everyone on this thread has learned to never go near any of these sites and never use your debit/credit card for gambling, full stop. It's a sector littered in fraud.

Yes this is how I would see it their end for sure ! anyone going back on these sites thinking I will lose and just claim it back needs to stop it now as it will not be tolerated for long I think they should give people a chance and some support but then they cannot just take the p**s yes plain and simple stay off them do the lottery or premium bonds or even the bookies or bingo but not that ! there is people losing £24000 in 5 hours what does that tell you !😳

Hiya. Do you ever get anything sorted with them?

I managed to get a part refund from them not so long ago. I requested a 50% refund as an interest of fairness and they agreed after their investigation.

I take part blame for not reading the terms and conditions. But they shouldn't be allowing UK players. It was good to come to a mutual agreement.

Which casino was this with?

I got a part refund from both Jokabet and Ninewin. I spoke to them on live chat and they just blocked me. I emailed them arguing my case and agreed to my offer.

I did say that I'd report them if we didn't reach an agreement but an agreement was made.

So I’ve been holding off until the last minute in answering the FOS’ questions as I didn’t like their tone when I was forwarded them from the company acting as my intermediary but the deadline is early next week.

I was just wondering if anyone had similar questions from the FOS around how they found the Santeda or similar websites and what checks they did etc., whether it is a scam website or lost funds to gambling (as if both can’t be true at the same time). I’m obviously going to be honest but I feel they are trying to trip me up so any suggestions on how to present my case would be helpful.