...thank you for the information, I'll do that. I don't know how much sense it makes to involve the English authorities, as I'm from Germany myself. What do you think? Best regards.
..vielen Dank für die Informationen, das werde ich tun. Ich weiß nicht in wie fern es Sinn macht Englische Behörden einzuschalten, komme selbst aus Deutschland. Was meinen Sie dazu? Viele Grüße
Hi, thank you very much for your input. I know that a KYC check isn't necessary, but I can't initiate a chargeback process with my credit card provider anymore. In Germany, this is usually only possible retroactively for 120 days, and the transactions happened almost a year ago. Therefore, I still saw a small chance of getting the money back, since I have no other option other than to do it directly with the merchant.
Hi vielen Dank für deinen Beitrag. Das weiß ich dass eine KYC Prüfung nicht notwendig ist, allerdings kann ich bei meinem Kreditkartenanbieter kein Chargeback Verfahren mehr einleiten, das geht in Deutschland meist nur 120Tage Rückwirkend und die Transaktionen sind fast 1 Jahr her. Dehalb sah ich hier doch noch eine geringe Chance das Geld zurückzuholen, denn ich habe keine weitere Möglichkeit mehr, außer dies direkt beim Händler zutun..
Just use chatgpt and get it to write it in English. Explain all the things and make sure you put the grottobook email with it all as well. 🙂
Okay, I found them. They had previously blocked me. Try again. Did you get a refund from them? Best regards.
Ok habe sie gefunden, die hatten mich zuvor blockiert. Versuche es erneut. Hast du Rückerstattung von denen bekommen? Viele Grüße
They won't refund you they asked you for the ID for their purpose only we have all been refused refunds from them i am affraid to say .They are corrupt as hell
Only alternative is to report to the FCA and HMRC here in UK Also under the European GDPR data access laws request a full disclosure on what information they have on you , you can also report them to the financial investigation authorities in UK if they do not send you the GDPR request or acknowledge the email for this within 1 month you can report to the ICO who will step in an impose penalties and fines on them.you need to see what they come back with 1st but there is a great deal of us that have had no luck getting refunds from these merchants they are also mydates oh and Action fraud here also
Yes, thank you for the information you've shared here. I've already included copies of the FCA and MRC in my last email. We'll see how they respond now. They're defending themselves by saying that the transactions were made using the 3DS process and confirmed via SMS, and therefore won't issue a refund. Mydates and grottobook belong together, but what I've determined is that helpersm must also be one of them in some way. I get the same emails in response from both merchants.
Unfortunately, I have so many open transactions that it's becoming difficult to even access my funds. Many don't even respond to emails. I think most dealers are simply ignoring the inquiries these days. The first ones to contact me were probably lucky, but the more inquiries we receive, the lower our chances of hearing anything from these corrupt dealers, unfortunately.
Do you perhaps have a template that you've used successfully to at least establish contact with the criminals? I'm grateful for any help. My email address: M
Ja Danke für Ihre Informationen, die sie hier mitteilen. Ich habe bereits die Fca und Mrc in Kopie mit rein genommen in der letzten Mail. Mal sehen wie sie jetzt antworten werden. Sie Verteidigen sich in dem sie sagen dass die Transaktionen mit 3ds Verfahren und Bestätigung durch einer Sms erfolgte und somit keine Rückzahlung leisten werden. Mydates und grottobook gehören zusammen, was ich festgestellt habe ist, dass helpersm auch zu denen gehören muss in irgeneiner art und weise. Ich bekommen ein und die selbe mails als Antwort von beiden Händlern.
Leider habe ich sehr viele offene Transaktionen, es wird schwierig überhaupt an meine Gelder zu kommen. Denn viele Antworten nichteinmal auf die Mails. Ich denke die meisten Händler ignorieren mittlerweile einfach die Anfragen, die zuerst angefragt hatten haben wohl Glück gehabt, aber umso mehr Anfragen eingehen desto geringer ist warscheinlich auch unsere Chance überhaupt etwas von diesen Korrupten Händlern zu hören, leider.
Hast du mir vielleicht eine Vorlage mit der du Erfolge verzeichnet hast um zumindest den Kontakt zu den Verbrechern herzustellen? Ich bin dir dankbar für jede Hilfe. Meine mail: Muztic9@gmail.com
Grottobooks and mydates are not tied to helpersm they are totally different scammers and operates out of 85 Great Portland Street, First Floor, London, United Kingdom, W1W
helpersm and Apperator 39/5, Granton Crescent, Edinburgh, United Kingdom, EH5 1BN
I got same response from grottobook I never sent any ID I think people did manage to win charge backs with banks though
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.