Playzilla Casino - general discussion (page 12)

Yes, they are problems with the game, but I didn't tell them the reason, just to close the account, and today I even sent them another email, and I contacted the chat again, but they told me the same as always and closed the chat, the problem is that while it is not closed, that is, these two weeks, I am stupid and I have deposited more money, that's why I want them to close it now.

Unfortunately, if you didn't clearly state the reason they will not close your account immediately, you know.

Not even our complaint team is able to help you out like this.

So, if the reason is a gambling problem, you need to write it clearly.

take care

don’t play here

they took my balance when I was playing

they are theefs

Hey, can you also describe why this happened and what the casino said to you about it? This is quite general and I would like to know if it could be helped. 

I'll be waiting for an answer.

when my balance removed

I talked with support team maybe many days each one told we will check and nothing to do

no body help me

they took my money!!!!

Okay, and what did they want to check, didn't they tell you? What does many days mean, how long does it take? What did you play, was it slots or something else?

am writing to report a serious issue I experienced while playing the Bart Festival game on the Pragmatic Play platform. My account balance exceeded $150, but suddenly, the entire amount disappeared, and my balance dropped to $0 without explanation.

I have contacted your support team several times over the past few days, and although they mentioned escalating the issue to the concerned department, I have not received any resolution or update until now

Hello, what an unpleasant event!

Sadly, such investigations may be quite long because the provider very often gets involved too. Hence, the casino is in the same position as you—waiting for the final confirmation.

I imagine it is challenging, but patience is the only advice for this moment. When did this issue occur, please?

Maybe 3 months ago

That is a really long time to wait, though. So perhaps you could try to file a complaint here with our team, and we will try to find out what is going on.

Please follow this link where you can do so.

Describe the whole situation well, and we will get back as soon as possible.

Greetings, the first thing I would say is, don't gamble with money to avoid losing it. 

As for the withdrawal process, I know it's probably painful if you can only withdraw 500 a day. In any case, the casino has a limit. I don't understand why they downgraded you in the VIP level, and I guess that's exactly why you have a smaller withdrawal limit and could theoretically lose all your money in the casino. However, as long as the casino pays out as it should, there's probably nothing more that can be done about it. 

If that's not the case, you can file a complaint with us and we'll try to help. However, I don't think we'll be able to do anything about the limit if they stick to it.

I am seeing comlaints here but on my end, i'm not having issues both on deposits and withdrawals.

Thank you for cheering up. Nice to see that not everyone has to wait due to lowered VIP level.

Speaking of which, what do you think about this VIP system? Never gave you any trouble when it came to withdrawal limits?

Hello, I've been waiting in vain for my payout for 14 days. My payouts have been canceled multiple times. I've done exactly what support told me, but nothing has been confirmed by playzilla2.com support. Even after confirmation from playzilla2.com, my payout was canceled again. They make fun of me for 10 minutes, canceling what they said anyway and acting like they knew nothing. It's all just empty words. I want to take legal action and ask you to mark this platform as unsafe. I don't want the same thing to happen to anyone else. Depositing and gambling is fine, but payouts from playzilla2.com are impossible. In 14 days, my total balance has only been paid out twice and canceled eight times. My account level was reduced from 3 to 2, so I have a low payout limit, but it was still canceled. Currently, I have €43,000 that I won in real money from playzilla2.com, and I'm not receiving anything. Don't deposit anything. It's best to stay away from this platform.

Now your complaint resolver is trying to get in touch with the casino, and hopefully soon we'll learn more about your case.

Let's try not to make any assumptions yet and wait for the outcome. What do you say?

Yes, I trust the guru. I'll wait and see. Thank you for your help. Regards.

Playzillacasino, stay away from this portal! I've been waiting 5 weeks for a payout. I had €44,000. They'll make you gamble it all away. First, they say, "Please be patient, system error from support," then, "It's being checked for what?" Then one payout is sent, another is canceled, then another payout is sent, then they say it's being processed. You wait a bit, then another error, it's canceled again, and it goes on like this. They say no verification is needed. In 5 weeks, 23 withdrawals are canceled, 3 are paid out. Then suddenly they need verification too. Okay, you upload one, your login details work, the others still work. Then they accept your bank details, but the password is unreadable. Then again and again and again. Now they also need Paysafecard verification. Which portal needs Paysafecard verification? Okay, uploaded again. In the meantime, my balance is down to €10,000. I gambled away my frustration. They just want to... They want your money but won't pay it out, they only collect but don't deposit any. I don't understand why Casinoguru rates it as safe. How can you make a portal like this safe? Can you please explain this to me?

Regards

An casinoguru in

Its purpose is to make people trust it and play at this Playzilla casino because it rates such a portal as trustworthy.

They've been on their tent for 4 weeks, they don't even bother to check all the data, they keep finding new things and demanding more data, whether they already have all the data, including my passport, my registration details, bank account, and they also want a Paysafe statement. They want proof of identity via passport, that it's me. This is a joke from this portal, please stay away, it's not a secure portal.

Hello there. It is indeed a troublesome experience, and as you can see, you are welcome to freely share that on the forum to help others make a better call when it comes to playing in casinos. That's a big effort. My colleagues, on the other hand, are paid to investigate the problem and watch over the payouts. This process is also transparently visible to other people here—thanks to you.

Hence, I understand your emotion, but I guess in this case the casino should justify its actions in the first place. You won a lovely sum, and we're here to see how user-friendly the casino acts.

Hopefully, this ends very soon.