The player from Austria successfully withdraws €800 but faces issues when trying to make further withdrawals after being moved down to level 2. Despite contacting support about his canceled withdrawal of €800, he is now limited to withdrawing €500 and is frustrated about the lengthy process given his significant balance of €38,000.
Playzilla Casino - Player’s withdrawals are being delayed.
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1d 20h 47m 22s
Playzilla Casino
Safety Index:Very highCase summary
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5 days ago
Translation
Hello, I hope you can help me.
Can
Five days ago I won €40,000. Support told me I was at level 3 and could withdraw €800 every 24 hours. I did this, and the first withdrawal came after four days. I had two more withdrawals of €800. I wanted to withdraw again, but it didn't work. They put me down to level 2. I wrote to support, and they said that... The error persists, and I keep playing, but that's not enough for them. They told me I should deposit more money to keep my level up. This morning, I withdrew €500, and then after 20 minutes, my €800 withdrawal was suddenly canceled, which I didn't do. I contacted support, and they said it was a mistake, but I can't withdraw again because I can only do so 24 hours later. And now it's only €500. I currently have a balance of €38,000. Do I have to wait a whole year to get it all paid out? How is that supposed to work if they're treating me like this? Please, can you help me?
Thank you for your efforts. Regards
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5 days ago
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5 days ago
Dear Simarik, thank you very much for submitting your complaint.
I completely understand your frustration with the slow withdrawal process. However, we can only ask the casino to proceed with the payments according to their policies.
Could you please advise whether you have any pending withdrawals at the moment? If so, could you please clarify whether you are facing any delays with their payment?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila G.
