Palace of Chance Casino - general discussion (page 3)

I would say it could theoretically be due to the way crypto moves. So I could see a delay there, but I can't say for sure. 

If the situation lasts more than 14 days, be sure to get in touch and we'll try to help you out. 

I'll keep my fingers crossed that everything gets sorted out as soon as possible and you get your money's worth.

Hello, can you tell me how to withdraw? Can I withdraw through Binance and with what cryptocurrency?

Hey. The best way to find out is to get in touch with the support of the casino so you can be sure which method to use, actually.

According to our review of the casino, they have these payment methods available.

This platform is a total rip off. DO NOT GIVE THEM A SINGLE DOLLAR!!!!!!!!! IM GETTING AN ATTORNEY!!?

Scam artists

Hey there,

We will be here once you are ready to share your clearly negative experience with us.

Hi! Has anybody been asked for proof of citizenship from this casino. My identity was verified and approved weeks ago. I couldn’t make the withdrawal. I knew why no big deal,.. I made a clean deposit just a few bucks testing the waters one a couple of dollars… without getting into the whole story yet it’s been escalated and supervisors got involved. They asked me to resend my KYC documents which I did now they’re asking me for proof of citizenship…. I know that’s not a normal document. It doesn’t matter where I’m a citizen of it matters where I’m a resident of. I also told him I wanted to exercise my right to arbitration because we’re not coming to an agreement. This casino is a scam. I can’t believe they’re still around. I know my fault for not checking the reviews sooner. I did get my deposit back though.

I believe that it depends on if you are a permanent resident of a country you play from or just a temporary resident. The casino needs to know what citizenship you actually hold, and usually they ask for a passport.

What did they ask from you, though?

I sent screenshots of my winning bet and successful withdrawal, but I waited a long time and the money didn't arrive in my account. The chat representative responded in awp6 deceptive way, saying that withdrawals were not allowed in my area.

Hi, so you won some money, and you say the withdrawal shows up as successful but the money still hasn't arrived? From the screenshot you sent me, I only see "requested" and "denied" withdrawals. Do you know why they were denied? What does the casino say about all this? 

They said I was in an area ineligible for the promotion and canceled all my winnings.

Oh, and did you check the Terms and Conditions to see if the country you were playing from, or your country in general, was actually eligible for that bonus? Was that mentioned anywhere when you claimed the bonus? 

I checked the banned countries list and my country wasn't included.

Generally speaking, I am perfectly legitimate to receive my winnings. But this is a scam site.

Yes, it’s possible that your country isn’t generally listed as restricted, meaning players from there wouldn’t be able to play. But the requirements for promotions might be different. That’s why I asked if you’d checked that specifically.

Generally speaking, I am perfectly legitimate to receive my winnings. But this is a scam site.

I looked at your complaint, and the casino responded there yesterday.

I think we will have to wait for their full response, as based on what they said, there seem to be several things they need to address.

In short, this casino is acting fraudulently and targeting players based on their country of origin. A reputable casino would have paid me by now, whereas scam casinos always find excuses to avoid paying out winnings. I have wasted far too much time trying to resolve this. To sum up: are you going to ensure I receive my winnings or not? If so, handle it today. If not, I insist that you label this a scam casino so others are warned to stay away.

Will you address this issue now?

In your complaint, you have a timer in the top right corner showing how much time each side has to respond.

It will never be the case that the casino or our team responds within one day or something similar. There are a lot of complaints, so it can take some time for our team to get to your case.

You need to be patient and wait. Of course, we will do our best to help you, but we also need to consider the evidence provided by the casino and everything our team needs to investigate.

You definitely don't need to worry that we aren't trying to help you, but you will need to be patient.