OnlyWin Casino - general discussion (page 4)

You have to believe me, I thought this too. Even though the casino guru helped me in a situation where they blocked my account.

OnlyWin has been deliberately stalling and gaslighting me over my cashback bonus. My balance was zero, I made no withdrawals, and the cashback amount is straightforward, yet instead of paying it, they keep claiming I had "more winnings" to justify not crediting me. Those supposed "winnings" were all subsequently lost, which they know full well.

They told me bonuses were being manually checked to prevent delays. Now they say only the technical team can handle it, while trying to fob me off with a meaningless cheap garbage, "Goodwill" bonus that has nothing to do with my actual cashback.

This isn’t confusion, it’s a calculated runaround. They’ve contradicted themselves repeatedly, changed their story to suit the moment, and done everything possible except pay me what I’m owed.

If this is how they treat a supposed VIP, it’s clear they’ll play the same games with anyone.

I have the full screenshot trail of them contradicting themselves, moving the goalposts, and playing games with terminology to cover their tracks.

I really hope that you will be able to solve all this with them. As cashbacks and bonuses are actually gifts, as we could call them, from the casino, we are unable to do anything with such a situation, you know.

So, please let us know how it is all going. We surely would like to know.

Hey! I understand that losing a complaint can be extremely frustrating, especially when you feel the decision was unfair. However, personal attacks, vulgar language, and unfounded accusations against our team or other users are not acceptable here.

Our Complaints Team carefully reviewed the case and closed it as unjustified based on the evidence provided by the casino, which indicated multiple account violations. If you disagree, you still have the right to escalate your complaint to the casino’s licensing authority, as was suggested to you.

I get this is difficult to bear, but still, I intend the discussions to remain respectful, even when there’s disagreement. 🙏

If I ask five times where the licensing authority is, what is their name, contact information, anything at all! And I get no answer, what can I say? If someone answers me exactly like Onlywin, as if they were also from Onlywin! And tells me, yes, I can't tell them why, but they were banned for good reason, and doesn't show me any evidence or give me any reasons, it's just rubbish what's going on here! You understand. And you don't understand anything, my existence, my life, would be destroyed by this! Madam, just shut up and don't play the moralizer.

Hi omarabadawi!

Thank you for sharing your feedback. We're truly sorry to hear about your experience, and we understand how frustrating this must be for you.

We want to make sure your concerns are properly reviewed and addressed. To help us investigate this thoroughly and provide you with the support you deserve, could you please send us your registered email address in a private message or here?

Our goal is always to resolve issues transparently and fairly, and we truly appreciate your patience while we look into this further. We’re here to help and will do our best to clarify and resolve the situation.

Kind regards,

OnlyWin Team

Hi sdexcid,

Thank you so much for your honest feedback!

We’re really happy to hear that your withdrawal was fast and that your game was a lucky one!

Regarding the bonus terms, we truly appreciate your input. We're already working on adding more slots that count 100% toward wagering requirements. Feedback like yours helps us grow and improve our platform.

Kind regards,

OnlyWin Team

Only win one day you'll pay for it. God and the world and the universe and karma will know that I didn't even cheat 1%. 🙂 That calms me down. You treated me unfairly. I swear to my mom. And I love my mom. You're wrong.

Hello,

If your communication with the casino was similar to how you address me and my colleagues here, I can understand why the conversation may not have been constructive. People generally aren’t motivated to engage when approached with hostility. Just saying. 🙂

Once again, I’m sorry your complaint was not resolved in your favour, but I will not be reopening or pursuing it further. Any further posts containing personal attacks or vulgar language will be hidden or deleted. It is entirely up to you to choose how to communicate.

OnlyWin Casino used to be a good choice in Canada, offering the best versions of slots from major providers like Pragmatic Play, Hacksaw, TrueLab, and Push Gaming. They no longer do.

They have made a silent, casino-wide downgrade, choosing the lowest-paying certified RTP settings for virtually every major slot. You won't know unless you dive into the game's settings menu and check the RTP number yourself.

When called out, they claim the low RTP is "sent by the provider." This is bullshit. The provider offers multiple settings, and OnlyWin has actively chosen the version that maximizes their profit at your expense. They gave themselves a huge pay raise without warning a single player.

If you’re serious about getting the best value for your money, stop playing here immediately. Find a casino that respects you enough to run the standard, higher-RTP versions of the games you love. They are selling you a lower-value product in the same wrapping.

May I just ask you if this information is somehow verified? How did you find out, please?

Hello Romi,

Thanks for asking.

I was a very loyal customer with a Gold 10 status, and I have spent thousands at OnlyWin Casino. I am extremely diligent and always check the RTP before I play any game, it’s a non-negotiable for me. The truth of this matter is clear: only a hurt dog hollers.

The reason I noticed the silent downgrade is precisely because I check this information regularly. Anyone can check the RTP of their new game offerings and easily compare it to the standard settings offered on other reputable websites.

In response to me making this complaint and pointing out the lower RTPs, OnlyWin Casino chose to close my account today. Why else would they close my account, given my high loyalty level and spending? This action is the clearest possible admission that my complaint about their lower-value product is accurate.

Hello,

I understand why this feels upsetting, and I’m not trying to dismiss your experience at all. Still, it can help to imagine the situation from the casino’s perspective.

If you were the casino, would you continue offering VIP services to a long-term player who directly or indirectly accuses you of manipulating games? From that angle, closing the account can seem like a logical resolution, not a personal attack, just a way to handle a situation the casino cannot fully control. Imagine that casinos operate the games but don't create or manage them, so they can't really prove anything on the spot.

What you see as evidence might, from their perspective, be just a signal that the relationship is no longer workable. Please don’t take this personally, but without hard evidence, there really isn’t much a casino can do to convince a player, and closing the account often becomes the most neutral solution.

Well, perhaps the casino representative will join us here, and we can compare all the perspectives.

I'm horrified by this casino. I lost $1,700 one day and they gave me a terrible bonus of $150 with a wagering requirement of x40 😲😲😲 And the worst part is, the maximum win is $200. This is a joke!!! I wrote to the operator, and he promised that someone from their team would write to me. The next day, I lost $1,300 again and asked for a bonus. They offered me another $220 with a wagering requirement of x40, and a maximum win of $200. I think this casino is the worst I've ever encountered! And most importantly, 4% cashback. What good did you find in this casino, tell me? I play big money and I've never seen such horror.

Hi, I understand that losing at a casino is not exactly what players enjoy, but the casino is not obliged to give you bonuses for losing a certain amount. Of course, if you are entitled to cashback and you don't get it, even though you have fulfilled all the conditions to receive it, that's a different story. But if you have lost money and are asking the casino for a bonus, you should know that they don't have to give you one. So if they offer you the one you describe, you don't have to take it. 

Hi, this isn't about who's obligated and who isn't, it's about how this casino is better than other online casinos. I know all the details of the game rules of almost all online casinos, and I know that the casino has the upper hand and the final say. I know all of that perfectly well.

This is a discussion forum for players to share their experiences, both positive and negative. When players point out that bonuses or cashback are poor compared to other casinos, that’s valuable information for the community.

Yes, casinos aren’t obligated to give anything. But players also aren’t obligated to deposit at casinos that offer poor value. When someone loses $3,000 and gets a $220 bonus with 40x wagering and a $200 max win cap, it’s completely fair to point out that many other casinos handle high-value players much better. The same goes for concerns about RTP settings.

This is exactly the kind of comparison shopping information that helps players make informed decisions. If OnlyWin’s cashback, loyalty rewards, and bonus structures are significantly worse than competitors, that’s something the community should be able to discuss openly without being told "well, they don’t have to give you anything."

We’re not demanding handouts ,we’re evaluating value and sharing experiences. That’s what a forum is for.

That's why I shared my opinion on the forum. I didn't file a complaint. I just understand that this casino has much worse conditions than other normal casinos.

You expressed my thoughts very competently and correctly, thank you for that.