OnlyWin Casino - general discussion (page 2)

Very good, our full conversation and all the documents have been submitted to casino guru on the complaint so hopefully in couple of days we can continue there.

Onlywin Casino is a dirty scam casino, works with fake manipulated software and offers bonuses all the time, attempts to close my account were rewarded with more bonus spins and cash... what I experienced here is the last straw. I have called the criminal police to put an end to this scam, but they keep saying we are licensed!!!!! Absolute bullshit

I have also filed a complaint against this corrupt authority, the GCB. They don't do anything except issue licenses via AI!!! And the fraudsters have free rein!!!

Hello,

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Onlywin Casino is a dirty scam casino, works with fake manipulated software and offers bonuses all the time, attempts to close my account were rewarded with more bonus spins and cash... what I experienced here is the last straw. I have called the criminal police to put an end to this scam, but they keep saying we are licensed!!!!! Absolute bullshit

I have also filed a complaint against this corrupt authority, the GCB. They don't do anything except issue licenses via AI!!! And the fraudsters have free rein!!!

I haven't won anything here so I can't say anything about the payout and verification process. You get small winnings after the deposit and always according to the same pattern and then it just goes downhill. And I see that you are now refusing to pay out with some excuses, so I'm on the right track

Dear simplyme,

It is unfortunate to find out that you had a poor gaming experience with us. We would really appreciate if you could share what exactly went wrong so our team can work on improving the issues mentioned.

Please do not hesitate to open a complaint in case you want to share anything that can't be done here. We will be glad to assist.

Kind regards,

Onlywin team.

You know exactly what went wrong. I have reported several times in the chat which also did not work properly. You are more than brazen.

They confiscated €84,000 from me, all my winnings, all my credit, they only talk nonsense, I had manipulated this casino, ruined my life and Casino Guro gives only win good reviews, I thought Casino Guro would help me to get at least some of my lost money back, but it is not like that, no one has contacted me.

Hello, can you tell me a little bit more about why the casino took your money and won't give it to you? I saw that you have an open complaint, so it's probably about the bonus.

This screenshot shows the amount of time each side has to respond, which is always a week. 

Unfortunately, you are not the only one who needs help, so it is impossible to get to you as soon as you write back. 

That is why you need to be a little patient and not jump to conclusions.

I started playing at only win in August or July 2024. I lost a lot of money over several months. The last time I won €33,000 and had it in my gaming account. Suddenly my account was restricted. I couldn't get into any games or play. They said it was a normal check and I should please send documents, account statements, etc. Even though everything had already been done at the beginning! I did everything and sent it there and after two days my account was activated. I paid out €3,000 and carried on playing with my €30,000 Live Casino Baccarat. Within a few hours on the same day that my account was activated I slowly got to almost €60,000 and then back down to €18,000. I was frustrated. My last game was Book of Ra with a €5,000 bonus buy/free spins. I got my head around it and 70 games due to extensions in the game. I won €69,000 in one go, plus my €13,000 balance that I had in my account was over €80,000. I quit the game and went for a shower, totally happy. I had to go to work and had a night shift! Just before I left the house I went back into the casino but I was logged out and when I typed in my details I got a message saying your email address is not known to us! I wrote to them via WhatsApp chat VIP and they started telling me their fairy tales that I was cheating and had played against the terms and conditions of only win... and that my account and all my funds would be gone permanently! I will never forget that moment, my life is so ruined that I want to leave the country, I feel so bad! Nobody is helping to bring these real scammers to the table! The casino gives no information or my wrong actions, they collect my money for months and the first time you win big they just accuse you of something like that and block you! I am a simple person who goes to work, I don't use a VPN or double account or programs or strategies or anything else, otherwise I would not have lost any money for almost a year, even large sums. I took big risks and won big, if you can call that big. You see people on YouTube playing over €100,000 on one hand, but then I ask myself what it's all about! I had a maximum bet limit of €5,000 anyway! I was level 15 at this onlywin casino. They wrote to me that it wasn't about one game but that they had observed my playing over a long period of time. Then they wrote to me in another email: because I asked why I hadn't received a single message or warning or anything similar up to now, they replied that if everything was running normally then we didn't need to send any messages!... so then the statement isn't true that they have been observing my gaming behavior over a long period of time! There were no problems and never a warning. On the same day my account was activated and money was paid out at 1 p.m. and on the same day, directly after winning €70,000, I was blocked at 4 p.m. everything is really as clear as day. People, only win is the very, very last thing I would like to know what kind of inferior bosses and managers run this casino!

I completely understand your surprise. According to what I read in the complaint, the casino accused you of using some tactics and the like. 

Jozef is already dealing with everything and has invited the casino to the thread, so I hope they will clarify and explain more what happened and why they took your money. 

We will wait for this fact.

I can and we all can claim a lot of things! But laying the truth on the table with provable, comprehensible facts is something else entirely. I'm a completely normal person, I didn't study IT and I don't even own a computer at home! I have an iPhone 11 and I play with it quite often because my battery is pretty old. It crashes. Even in my winning photo of €69,000 you can see that I still have 2% battery. I just want to say that I don't even know anything about this, otherwise I wouldn't be losing so much for so long. Besides, there are no tactics, everything is based on chance, otherwise so many people would use tactics and implement them and win! If I have a limit on how much I can bet per round at a casino! How can I even use tactics! Why on the day of activation and 3 hours later this win and then suddenly my account is blocked again. Why are they telling me that the decision wasn't just based on one win, but that they had been observing me for a long time and that's why they made that decision! And first of all that doesn't make sense, and then why did I never get a warning or message when they had been observing me for a long time, we are players, we want to have fun and maybe win money, we are not hackers or fraudsters! And why has no one ever contacted me in almost a year and why didn't they tell me hey, that's not how it works or you're playing big or small or whatever! Never! And the casino says yes, if everything was fine there was never a reason to send them a warning! So then the statement "we watched your playing style over a longer period of time" cannot be true! So if I get a payout on the same day and after sending a lot of documents I am released with a €33,000 balance and winnings and losing and winning, I will be blocked! Because it was too much for the casino. People, you don't understand, my life is completely ruined, I am about to leave the country, this casino didn't even come halfway and took everything away from me, it is fraud, this kind of thing destroys people's lives, I am so at the end of my rope. I never used any tricks, I played as always. No other device, no double account, I live alone, no one lives in my household. The casino wants you to lose with the given options, limits, and I have played the casino games; I can't invent anything myself. I have won and lost through the live casino and in between I also had bonus buys! And in the end I took a big risk, bought a €5,000 Book of Ra bonus and won. I guess I didn't program or invent the game after all! What is happening here is fraud! If I If I had lost everything in the end, as always, the onlywin casino would still ban me?! People, what are we talking about here?

There is no need to be upset, I only said what I saw from your complaint. I am not making any conclusions or anything like that. 

Tactics are different and can be used, I would say less on slots and more on some table games. So it's quite normal. 

So far nothing has been confirmed and we will decide only on the basis of clear evidence and facts from the casino, not on the basis of a feeling. 

So you don't have to worry about it not being fair. 

We will see how it goes and what the casino will provide to our team when contacted.

Hi Melo33,

Thank you for your patience!

We’ve already responded to your complaint in the Complaints section and are doing our best to explain the situation as clearly as possible.

If you have any further questions or need additional clarification, please don’t hesitate to reach out!

Kind regards,

OnlyWin Team 

You haven't written me anything that will help me, you have simply cheated me like many others here and on other sites like Casino Guru, you use a strategy, not me, you rob people, you have no idea what you are doing to people, one day you will all be arrested, you are highly criminal. I am a simple worker, work as security and earn 2.5 to 4k euros a month. I work myself to death for this money, played with you for a long time and at the end when I won, you simply blocked me and chose your reasons. I don't understand anything about strategies or tricks or anything else, I am a stupid person who has spent my whole life in casinos like yours and Only Win has robbed me of my life, youth and future, money is not a win for me, just what I put into the casinos. You are taking away my rights, you are all millionaires anyway, why don't you let us poor people even breathe? I am in debt, I can prove everything, you think I was there for two days and won and if the money is gone it doesn't hurt me! I have been playing with you since the end of 2024. On the day I was blocked, I was activated using the documents I submitted to you. I had a payout and after winning, which is also your game that you offer, I won. I didn't play live or anything else. In the end, it was Book of Ra, buy a game that was programmed, and then I was blocked. I never had a warning from you before. I was told that if everything was okay, then there was no need to warn you! But I was also told that my playing style had been observed for a long time, so why no report? Don't say anything here. I want you to meet me halfway and not refer to this fake behavior from you because it is very, very hard for me. Do you understand?

Thank you hier is Mehdi

Hi longqbdn198544!

We completely understand that this situation has been upsetting for you. However, we’d like to kindly point out that this thread is dedicated to OnlyWin Casino and we are not affiliated with the brand you mentioned.

It’s possible that the brand you're referring to is listed on CasinoGuru and you might be able to reach out to them directly through that platform.

Wishing you the best of luck!

Kind regards,

OnlyWin Team

Player's posts were moved to another thread dedicated to right casino, so consider it solved. 🙂

Casino will pay so thats good. However their bonus terms are really really really bad

Most slots only count 50% towards wager so you end up having to wager like 80x your bonus.

Good fast paying casino though. I deposited $140 on my second deposit and won $860 and was paid in about 20 minutes.

Nice to hear that the casino pays relatively fast.

And when it comes to bonuses, the good thing is that you can decide if you like them or not and whether you will play with them. Right? 🤷‍♀️

What about writing a user review? 😉