OnlyWin Casino - general discussion (page 3)

In my case, onlywin even lies that I had two accounts, even though that's not true. My life is ruined.

Is there perhaps someone playing at this casino from the same IP as you?

Sometimes this might be the problem, you know.

Can't you tell them to please just keep an account open?

It can't be, I live alone, my LAN connection is new, my cell phone is the same as always, no, it can't be, they don't check anything, they don't answer anything, they lie, believe me, they lie endlessly, they just don't want to pay out, I haven't done anything, really nothing wrong, and they make things up, in my case no second account, no VPN, no programs, I use an iPhone and have been registered with onlywin for over 10 months, all lies that don't have legs!!!

So, firstly, I have moved all of your posts to this thread, as your issue is not at the other casino you posted them into.

And now, if it is really as you say, our team will find that out and will try to help. Just please be a bit patient, as this investigation is quite complex, and we need to give it a thorough look, of course.

I didn't use a VPN. I don't have a second account. I've been playing at this casino for a while and I'm not a new customer where I just win something. I've never received a warning. Only win doesn't address this problem. They always say something different and the only thing they say is that I acted against the terms and conditions, which isn't true. I played as usual. I have a limit at only win and can't use a strategy that I don't even understand! I'm a completely normal person who just got lucky that day, nothing more. On the same day, my account was authorized because I had €33,000 and wanted to withdraw it. I had to submit documents. My account was authorized. On the same day, I withdrew €3,200. Suddenly, I won money through a bonus purchase, a "Book of Ra buy bonus," for €5,000 net. So, I bought the free spins for €5,000 and won. I moved on March 1, 2025, and I upgraded my internet connection speed at home with a new router! The casino should know that, too. I live alone; no one from the same IP plays at the casino, it can't be true! I can prove everything.

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Dear Mehdi,

It's Dan representatives here.

Thank you for your message.

Please note that the response previously provided regarding your account status is final and correct. After a thorough review, your account was found to be in violation of our Terms and Conditions.

As per our policies, in cases involving such violations, we are not obligated to disclose further details about the investigation or specific reasons behind the account action. We understand this may be frustrating, but our decisions are made following a comprehensive review process and in line with our internal security protocols.

We are aware of the inquiry submitted to Casino Guro and will respond directly to them in due course, as appropriate.

Thank you for your understanding.

Best regards,

Dan Client Manager, OnlyWin

WhatsApp +1 (204) 818-3558

On Thu, 31 Jul 2025 at 12:56 AM, <[email protected]> wrote:

I believe that Jozef is in contact with the casino, so let's see what he finds out.

I could puke at so much audacity and lying statements!!!!

They accuse you but have no proof! Therefore, they don't want to pay; collecting and ripping you off is their job!

There are too many charlatans, crooks, gangsters, financial fraudsters, money launderers, and so on...

That's exactly how it is, I have destroyed my life by leaving the country next month because I am over-indebted and am going to live in the mountains in my homeland

Casino Guro does not help they are hand in hand with casinos

It has been a month now, no email, no answer, nothing

In my case we are talking about 84000€

Pure winnings that weren't paid out. Account blocked, everything taken away for no reason and the public nothing. I've been living alone for 4 months, new home, new internet and nobody plays here. I played baccarat and I'm wondering how anyone can cheat? What's live? I don't have a second account, everything is a lie and deceitful, I don't use anything, no VPN, no second mobile account, whatever. I only bet large amounts like my limit allows me to, between €1000 and €5000 per hand, played a lot and lost a lot too, and in the end I went to Book of Ra, bought €5000 free spins and won and suddenly I was blocked.

If you are in debt, you are out of control and should be nowhere near a casino, virtual or on land.

Jesus Christ

This is the biggest bunch of BS I've ever heard.

Requesting proof of a crypto wallet lol, when there are cold wallets.

Oh brother

https://www.askgamblers.com/gambling-news/industry/interview-with-viktor-arabynskyi-head-of-product-at-onlywin-casino

And

Official(s)

1

Function Statutory director

Title description Managing Director

Name Norine Josefa Erodita Clifton

Date of birth October 6, 1967

Place of birth Willemstad

Country of birth Curaçao

Nationality Dutch

Do with these what you think is right

I was completely ripped off. What a load of crap, to accuse a player who has nothing to do with fraud of something like that and then block him along with all his money. I swear I was playing normally on my mobile phone like always. They lie so brazenly, so brazenly, you just can't believe it. Once they say it's fraud, once they breach the terms and conditions, once they say it's a duplicate account, then they say it's a strategy. And then hey, in a casino that's so modern... everything is based on chance, what a strategy!!! If only I knew something like that, what a rich man I would be now. I really want my money, they stole €84,000 from me, blocked my account, didn't pay out my winnings and they're not making them public, I haven't heard such a lie in a long time. I live alone, my internet connection is new, I have a new contract since March 1st 2025, new modem, new address because I recently moved too. I don't use a VPN, nothing, no programs, I just played with my iPhone 11, I've been registered with only win for almost a year, am level 15 and have never received a warning or message for such things. You could tell that they were annoyed when I won over €33,000, they restricted me at first and asked for documents twice, and after a lot of back and forth, they released me! Wrote me an email, yes, you can carry on playing, everything is done, fine 👍🏼.. then I won and lost on the same day and at the end with the last game purchase of €5000 bam, by extending the game I got 70 free spins "Book of Ra Bonus buy" and of course I was in a bad mood! Cowboy and won €69,000 and had over €13,000 in credit myself and even more and after this win shortly after 4 p.m. I was suddenly blocked. You can see how brazenly frustrated and poor these people and this casino are that they suddenly associate your winnings, because they are a bit more than usual, with fraud and strategy and blah blah blah. Every time I write an email, someone answers differently, sometimes with a general reason, sometimes with a different reason. Lie after lie. They say you used a strategy with the live baccarat game where I have a limit! The least that can happen when you lose is that nobody comes and tells you what, hey, you may have lost, but just as you Playing is still wrong! I'm a player; first of all, if I want to read, I go to the library. I read the terms and conditions, no matter what I'm playing. I've played almost the same way for a whole year, winning sometimes and losing everything again. And this time they're telling me something so outrageous. Casino Guro only win advertises itself and talks about how good it is and gives onlywin a good rating. I just can't believe it, it's insane.

I'm still waiting for one of Casino Guro to finally come up with some good news and finally achieve something without lies