OnlySpins Casino - general discussion (page 3)

Thank you for your response.

Could you please update the summary of my complaint by removing "Ireland" and replacing it with "France"?

I never played using a VPN and am concerned OnlySpins might use this incorrect information against me.

All my activity was legitimate from France.

Thank you for your help.

Guys, you don't need to use a VPN. If someone wants to file a complaint, simply adding the direct link from the website is perfectly sufficient. This option is available to everyone when opening a complaint.

If it's not possible to access CasinoGuru from France, a VPN is absolutely necessary.

Otherwise, for online casinos, it's not necessary to use a VPN, since they all have mirror sites that work in France. OnlySpins works perfectly for me; I've never needed to use a VPN.

I’m going through exactly the same thing. OnlySpins does pay — very slowly, admittedly — but I think it’s reliable (at least, I hope so). You really have to be patient and keep following up with them.

I know it’s uncomfortable and honestly very annoying to have to chase them every day, but unfortunately you shouldn’t give up and you should keep all the evidence.

One piece of advice: don’t play again, keep your winnings and continue communicating with OnlySpins by email until you get paid.

Situations like this are always stressful, especially when you’ve already submitted so many documents and just want some clarity. It does sound like a lot of it comes down to address verification and internal review delays. Hopefully now that everything is under manual review, things will finally move forward.

Fingers crossed it gets resolved soon 🤞.

I am unable to update it, as I am not in complaint team. In any case, be sure to write to Petra and she will take care of it so that you can avoid further inconvenience.

I hope everything turns out well.🙂