OnlySpins Casino - general discussion (page 2)

Hi Radka,

Unfortunately, the situation with OnlySpins continues to drag on for a very long time, and there has been no real progress so far. The verification process has been reset again, and even the withdrawals that had already been requested have been canceled.

Since we had already discussed this some time ago, I wanted to give you a quick update and ask if you might have any tips on how to best proceed in such a situation.

Thank you, I really appreciate it.

I'm really sorry that this situation has been dragging on for so long. Our complaint team is in touch with the casino, though, and hopefully soon we'll see some movement.

Please stay patient; there is nothing much you can do now, actually.

Hi Romi,

Thank you for your feedback. It seems I really have no other option but to wait. To be honest, I no longer fully understand the situation, and it's unclear what exactly the casino still expects. I sincerely hope this becomes clear soon.

That would be for the best, in my opinion, and as you said, hopefully we'll learn more soon.

I will also keep an eye on the case.

Thank you Romi

Hi there. Numerous complaints of non payment and unresolved in your complaints section.

Why is this casino rated 8.8?

Im going through your list of casinos and I am genuinely curious why are you rating all these casinos so high with so many complaints against it not resolved?

Hi there again.

No, all complaints have been resolved. All have been sorted out.

https://casino.guru/complaints/all

Since you still apply the same approach, misinterpret the content and provide false information on numerous subjects related to Casino Guru, your account is restricted when it comes to the forum.

It has been like this for more than 4 months; that is unbearable.

I should also mention that almost everything has now arrived and my problem has been resolved. My complaint should be closed by tomorrow. Thank you for your attention.

It has? That's a wonderful update. It took quite some time to resolve that, but I'm glad it is behind you. Thank you for the follow-up.

Do you plan to keep playing with this one? Asking just out of curiosity.

Yes, thankfully everything is sorted out now, even though it took a while. Thanks for the feedback.

I will decide later whether I continue playing there. My primary concern was that the matter was resolved cleanly and the payout was processed in full.

Yeah, sure.

I was just wondering if the next payouts might be smoother since the account is verified and many other details have been checked. Still, that is just an idea; the reality may differ. 🙂

Whatever you chose, I wish you easy processing!

Yes, everything has now arrived in full and my case has been closed. Thank you very much for your support throughout the entire process.

I will definitely visit the site from time to time and expect future withdrawals to be smoother now that my account is fully verified. I'd be happy to share any future experiences.

You're right in your question, and I agree, since I rely on it. When I look for a casino using the references that Casino Guru provides... that's putting Casino Guru's credibility in doubt.

Hello, I somehow missed your post here. I'm sorry about that. One way or another, thank you for your overall patience, and it wold be nice to see you back with more, let's say, positive experiences. 🙂

Hello, we can talk about what specifically seems to be the matter if you want. Transparency matters, so go ahead.

I believe the rating is not solely based on the number of open complaints, but on several factors such as license, conditions, response behavior, and above all, whether complaints are ultimately resolved.

I also initially had problems, but the matter was fully resolved and I received payment. Nevertheless, it's important to critically examine reviews.

No problem, thank you for the feedback. I'm glad the matter has now been resolved and I also hope for positive experiences in the future.

In that case, I wish you a smooth withdrawal in the future. If something goes wrong, please share it with others or allow my colleagues to investigate, if you like such ideas.

Have a good one!

Good morning,

I submitted a complaint to OnlySpins casino. I couldn't submit the complaint without using a VPN because CasinoGuru is blocked in France.

I therefore had to use a VPN in order to submit my complaint.

I would like to remind you that I am not a player in Ireland, I am French and I have never used a VPN to play on OnlySpins.

My question is this: do you still accept complaints from French players?

Thank you in advance for your reply.

Of course we accept. We do not have any restricted countries on our website from which players cannot access it. Of course, if our website is blocked in a certain country, then it is not only up to us. In any case, you can use a VPN on our website, and if you have opened a complaint, you can certainly tell our team so that they know which country you are from and what your problem is.

I read about it in the complaint, so I hope this whole case will be resolved. 

I'll keep my fingers crossed for you.🤞